Epsilon PeopleCloud (Agility Harmony)

Epsilon PeopleCloud (Agility Harmony)

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Score 8.0 out of 100
Epsilon PeopleCloud (Agility Harmony)

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Pricing

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What is Epsilon PeopleCloud (Agility Harmony)?

Epsilon PeopleCloud (formerly the Agility platform with Agility Harmony) is an enterprise-level email marketing and cross-channel campaign management platform competing with Responsys, Cheetah Mail, ExactTarget, etc. The vendor has a strong international presence with staff in 14 countries.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Features Scorecard

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Product Details

What is Epsilon PeopleCloud (Agility Harmony)?

Epsilon PeopleCloud (formerly the Agility platform with Agility Harmony) is an enterprise-level email marketing and cross-channel campaign management platform competing with Responsys, Cheetah Mail, ExactTarget, etc. The vendor has a strong international presence with staff in 14 countries.

Epsilon PeopleCloud (Agility Harmony) Integrations

  • Aurea List Manager (formerly Lyris LM)

Epsilon PeopleCloud (Agility Harmony) Competitors

Epsilon PeopleCloud (Agility Harmony) Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

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Frequently Asked Questions

What is Epsilon PeopleCloud (Agility Harmony)?

Epsilon PeopleCloud (formerly the Agility platform with Agility Harmony) is an enterprise-level email marketing and cross-channel campaign management platform competing with Responsys, Cheetah Mail, ExactTarget, etc. The vendor has a strong international presence with staff in 14 countries.

Who uses Epsilon PeopleCloud (Agility Harmony)?

The most common users of Epsilon PeopleCloud (Agility Harmony) are from Enterprises (1,001+ employees) and the Internet industry.

Reviews and Ratings

 (8)

Reviews

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Kimberly Yolitz | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Epsilon Agility Harmony is used by Radisson Hotel Groups to deploy email content to members and non-members of Radisson group of hotels. It is used by the marketing departments in the US and Belgium. It is primarily used to send hotel marketing communications but we also have member statements and triggered welcome emails that we send.
  • Fairly intuitive if you have previous experience with high-end email tools.
  • The training opportunities are good - they offer both online and/or live training.
  • The support we receive is very good.
  • The reporting feature is good - a lot of detailed information.
  • The tool could be improved to "remember" where you last left off (specific user). Having to constantly retrace steps if you get logged out is annoying.
  • Hitting the "back" arrow sends you back to a main section, when it should send you back to where you previously were.
  • It would be nice to see performance reports available within the campaign itself, as well as within the reporting section.
  • Ability to NOT be able to change anything in a campaign after it has launched. This has happened multiple times. We usually copy a previous campaign to start a new one but often, we end up changing content on the version we are copying from -- this is very annoying and dangerous.
Appropriate for large organizations who want customization in their emails. The tool - while intuitive if you have previous background - is hefty and large in scope of capabilities. It's great for organizations who have multiple users and shows the name of person who last made changes. The reporting is really good - but may be a bit overwhelming for organizations who don't need a lot of detailed information