eSurveysPro is the way to go
Use Cases and Deployment Scope
eSurveysPro.com is used by our sales and marketing department. It is used to keep a pulse on customer needs, wants and satisfaction. It has become a very useful tool to find out what we are doing well and what we can do better on for our current customers.
Pros
- Highly customizable
- Instant data
- Easy way for customers to provide feedback in a non-confrontational way
Cons
- I wish we knew a way to use it for prospective customers
- Our company should utilize it on missed sales instead of only current customers
- I wouldn’t change anything about the service itself, just how we utilize it
Likelihood to Recommend
It is extremely helpful in deciding if we want to roll out a new peoduct or service to our current customers. We are able to get feedback that helps guide decisions so we can keep our customers happy.
