Name: EthOS
Author: Panel Consulting Group

Customer Training

Help Desk

Web and Video Conferencing

Customer Support

Batch Management Software

Functional Testing

Development

Business Intelligence (BI)

Collaboration

Data Extraction

Dropshipping

Emissions Management

Intellectual Property (IP) Management

Privacy Policy Generators

Statistical Analysis

Workflow

Enterprise

Accounting

Accounts Payable

Crypto Tax

Online Trading

Subscription Management

Treasury Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Compliance

HR Management

Payroll

Relocation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AI Agent Builder

AI Governance

Authorization

Cloud Storage

Custom Software Development Services

Data Center Virtualization

DevSecOps

Fraud Detection

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Managed Public Cloud Infrastructure

Network Performance Monitoring

Secure Email Gateway

Sensitive Data Discovery

Session Border Controllers

System Monitoring

Time Series Databases

Tower Servers

Web Portal

Information Technology

A/B Testing

AI Image Generation

Ad Serving & Retargeting

All-in-One Marketing

Audience Engagement

Content Management

Email Marketing

Market Intelligence

Marketing Automation

Social Media Advertising

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead Generation

Lead-to-Account Matching and Routing

Sales Enablement

Sales

Cloud Infrastructure Entitlement Management

Secure Service Edge (SSE)

Security

Architecture

Banking

Digital Forensics

Financial Services CRM

Internet of Medical Things

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Quadient Inspire

Quadient

MindTouch

Zoho CRM Plus

Zoho

Cisco Webex Experience Management (discontinued)

Discontinued Products

PG Forsta HX Platform

PG Forsta

Medallia

Verint Voice of the Customer

Verint

Sogolytics

Qualtrics XM for Customer Frontlines

Qualtrics

Alida CXM

Alida

EthOS is a UX research tool designed to help businesses optimize user experiences and fuel innovation, according to the vendor. It provides a platform for conducting generative and evaluative research, gathering user insights, and making data-driven decisions to enhance designs and maximize user satisfaction. EthOS is suitable for companies of all sizes, from small startups to large enterprises. It caters to various professions and industries, including UX researchers, designers, product managers, user researchers, market researchers, technology companies, e-commerce companies, financial services, healthcare, and retail.

**Generative UX Research**: EthOS allows UX teams to conduct generative research to uncover unmet needs, behaviors, and motivations of users in their natural environments. The vendor claims that it enables studying users in real-world settings, leading to insights that only emerge when users are observed in their daily lives.

**Evaluative Research**: EthOS enables designers to gather user feedback and put their designs and prototypes to the test. It is said to validate the alignment of designs with user needs and expectations, facilitating data-driven decisions that enhance designs and maximize user satisfaction.

**Participant Recruitment**: According to the vendor, EthOS provides flexibility in participant recruitment, allowing users to bring their own participants or seek help from the expert team. It claims to seamlessly facilitate inviting participants into both moderated and unmoderated studies, ensuring valuable insights from the perfect participants for research.

**AI-Powered Insights**: EthOS leverages AI technology to analyze videos, text, and transcriptions in just a few clicks, reducing manual work for researchers and enabling them to focus on high-level strategies, as per the vendor. This is said to enhance research efficiency and expedites implementations.

**Seamless Analysis**: EthOS enables researchers to consolidate videos, quotes, and study images into compelling reels, according to the vendor. It claims to streamline the analysis process and enhance collaboration by effortlessly sharing findings with collaborating teams, helping align stakeholders for better decision-making.

**Effortless Sharing**: The vendor states that EthOS allows researchers to easily consolidate videos, quotes, and study images into compelling reels. It claims to enable effortless sharing of findings with collaborating teams, helping engage and align stakeholders for better decision-making.

NICE CXone Mpower is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as automatic call distribution (ACD), interactive voice response (IVR), omnichannel routing, workforce optimization, feedback management, and interaction analytics.

CXone Mpower Digital Agent

CXone Mpower Voice Agent

CXone Mpower Omnichannel Agent

CXone Mpower Essential Suite

Cxone Mpower Core Suite

CXone Mpower Complete Suite

CXone Mpower Ultimate Suite

NiCE CXone Mpower

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Genesys Cloud CX 1 - Voice

Genesys Cloud CX 2 - Digital

Genesys Cloud CX 2 - Digital + Voice

Genesys Cloud CX 3 - Digital + WEM

Genesys Cloud CX 3 Digital + WEM + Voice

Genesys Cloud CX

EthOS

Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

Panel Consulting Group

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Customer Experience Management Software

EthOS

Overview

What is EthOS?