ExtraHop Performance Platform Reviews

24 Ratings
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Score 8.0 out of 100

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Reviews (1-5 of 5)

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February 21, 2020
Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Enterprise uses ExtraHop Performance Platform for several things. It is used for reporting on IT utilization (servers, apps, services). It is used to diagnose issues occurring with applications and services. Finally, it is used to capacity plan for apps & services.
  • It is very good at making it easy to find root cause for app issues.
  • It provides very good stats, graphs, and diagrams of IT utilization.
  • I find the UI to be challenging to use. It is not intuitive.
  • Documentation is not great. I have to call tech support a lot (but their tech support is outstanding).
Great for diagnosing App issues (i.e., is the problem at the network, web, app, or DB tier). Particularly at finding sources of latency in the transaction path. Not as good at discovering packet loss or connection failures, but it can be used for that.
Documentation could be a lot better. Tech support is outstanding.
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July 23, 2019
Paul Fan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Extrahop is being used by multiple business groups in my organization, especially it's playing a critical role for network operation team to monitor the end to end service performance and stability for many critical business services.
  • Extrahop can perform health monitoring end to end if you have multiple probes deployed in your network, the intelligence engine can easily help you to compare and data collected from different hops and help you to narrow down the issue to a specific part of your end to end network.
  • Extrahop is not just analyzing and monitoring the health of the network, actually, its deep-dive analysis engine can perform an analysis from the network layer up to the application layer. It's easy to identify the root cause whether it's a network issue or something wrong in the application, save the time to have the issue go around again and again between network team and application team to blame each other.
  • Extrahop provides good programming functionalities allowing the user to do their specific programing to meet the requirement of how they design to better operate the service.
  • Some person like me who want to see Extrahop can integrate better with other network analysis tools like Wireshark or TCPdump. The desired functionality I've been looking for is to program a kind of specific criteria to trigger the probe starts to run Wireshark or TCPdump to save the trace of a specific problematic session. Sometimes I want to see the evidence in a packet trace layer rather than just have the warning or error only presented in the dashboard.
ExtraHop is quite useful in service-performance analysis and monitoring continuously, 24x7 to fit the business requirement, However, it's something different than Wireshark or other network analysis tool. I prefer to have them used together.
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July 05, 2019
Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source
ExtraHop is utilized by the technology department to monitor the network of the organization and analyze payload and packet loss.
  • Capturing real time network packets.
  • The network activity map by device is key for analysis of connections.
  • Customer Support.
  • Notice of high performance utilization across network.
ExtraHop is key for organizations with high amounts of traffic that may contain sensitive data. ExtraHop will benefit analysis of traffic and packets.
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October 18, 2018
Esther Go | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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ExtraHop is mainly used for performance monitoring and threat identification. It is used by a cross functional group ranging from Business, Dev, DevOps, and SecOps, as an objective "source of truth".
  • Agentless deployment
  • Real time alerts (e.g. performance degradation, ransomware, etc.)
  • Pre-configured objective dashboards that establish "the truth" about what's going on at many levels - network, application, comm.
  • From the trigger automail, it would help if there were a shortcut (one-click) access to the drill down screen
  • AI features are not available outside of North America
1. Third party reporting (e.g., to clients)
2. TechOps performance monitoring
3. Threat identification
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November 13, 2018
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We are using ExtraHop to monitor our network traffic and network device performance. In the past we have tried to use similar tools to ExtraHop but they all required agents. ExtraHop is agentless and provides a wealth of information regarding network traffic. The networking team uses it to diagnose and troubleshoot isuees among other things.
  • Monitoring Networking Traffic down to the device, switch, or sever level
  • Security Operations via threat detection and monitoring
  • Triage and Troubleshooting of issues and potential issues
  • Search functionality could improve
  • Legacy devices show in the app even after they are removed or decommissioned. This can be confusing
  • Support is decent but not great
ExtraHop does a great job of managing the network traffic and being able to track issues problems to a granular level. It also helps our security team with potential network vulnerabilities/issues. The tool is very powerful and can be leveraged to solve many business problems from networking to application performance; it allows you to identify the root cause.
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ExtraHop Performance Platform Scorecard Summary

What is ExtraHop Performance Platform?

ExtraHop in Seattle, Washington offers an IT operations analytics platform via the ExtraHop Performance Platform, providing a dynamic, real-time view of all transactions in the IT environment, every team from NetOps to SecOps can spot and solve problems fast.

ExtraHop Performance Platform Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
X- Small$5.04Per Hour
Small$12.34Per Hour
Medium$18.76Per Hour

ExtraHop Performance Platform Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No