Five9 Intelligent Virtual Agent Reviews & Insights

Five9 Intelligent Virtual Agent is our main dialer in the company. We use it for multiple departments addressing clients' complaints and feedback. It has resolved issues with recording and queue management. The reporting is very flexible allowing us to drill down to the all details that matters. It also allow us to track recordings for inbound and outbound.

We've used a different dialer before which didn't had proper recording where we have to cross referrence date and time. With Five9 Intelligent Virtual Agent, we can referrence phone numbers and integration with salesforce. This allowed us to quickly pull out call information or accounts details when doing calibration. This also helps greatly with reporting as we can see how frequent a caller calls our support line.

Aids with the identification, qualifying process and customer need assessment. While creating a great handoff between channels and calling campaigns. Generally very good

It works great in the pre-qualify area