TrustRadius: an HG Insights company

What is Flip?

Flip is an Employee Experience Platform (EXP) and Employee App designed to serve as a centralized, mobile-first interface for frontline and non-desk workforces. The solution unifies Internal Communications, HR Self-Service, and Operational Workflow Automation into a single application to eliminate the digital gap between corporate headquarters and frontline personnel.


Key Capabilities

  • AI-Integrated Knowledge Access: Features a native "Ask AI" functionality that allows employees to retrieve verified company information through natural language queries.
  • Workflow Automation (Flip Flows): Provides a no-code engine to digitize manual processes, including shift handovers, incident reporting, and equipment requests.
  • HR Portal Integration: Facilitates mobile access to HRIS functions such as digital payslip distribution, time-off requests, and automated onboarding sequences.
  • Targeted Communication Suite: Includes news feeds with segment-based targeting, secure messaging, and real-time surveys to facilitate top-down and peer-to-peer communication.
  • Identity & Access Management (IAM): Supports secure user provisioning and single sign-on (SSO) without requiring individual corporate email addresses for frontline workers.
  • Mini App Ecosystem: Enables the integration of task-specific modules within the platform to extend utility for localized operational requirements.


Audience & Use Cases

  • Audience: Corporate Communications, HR Leaders, and Operations Managers in retail, manufacturing, logistics, and healthcare sectors.
  • Use Case: Providing a "digital home" for employees who do not have regular access to a desktop computer or a corporate email account.
  • Use Case: Replacing paper-based administrative processes with mobile-native workflows to improve data accuracy and operational speed.
  • Use Case: Centralizing fragmented employee communication channels into a secure, GDPR-compliant enterprise environment.


Technical Specifications

  • Architecture: Mobile-first SaaS with native iOS and Android applications and a web-based administrative console.
  • Security & Compliance: ISO 27001 certified, SOC 2 compliant, and GDPR compliant.
  • Ecosystem Compatibility: Native integrations with Microsoft 365 (including SharePoint and Teams) and various Workforce Management (WFM) systems.

Screenshots

Screenshot of a display of all of the messages that make up a bot
Screenshot of the bot building interface
Screenshot of the interface to schedule broadcasts and send alerts to all or specific segments of staff
Screenshot of where to set up drip campaigns to send content to staff over a defined period of time
Screenshot of where to automatically send relevant content to staff based on associated keywords
Screenshot of the interface that displays ignored messages and where to add new keywords and auto replies
Screenshot of the analytics dashboard to measure bot performance

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Screenshot of a display of all of the messages that make up a bot

Technical Details

Technical Details
Deployment TypesSaaS
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesUnited Kingdom, United States, Canada, France, Norway, Brazil, Mexico, Bolivia, Chile, Philippines
Supported LanguagesEnglish

FAQs

What is Flip?
Flip is an Employee Experience Platform (EXP) and Employee App designed to serve as a centralized, mobile-first interface for frontline and non-desk workforces. The solution unifies Internal Communications, HR Self-Service, and Operational Workflow Automation into a single application to eliminate the digital gap between corporate headquarters and frontline personnel.
What are Flip's top competitors?
Kore.ai Agent Platform {Artemis}, Workato, and Moveworks are common alternatives for Flip.
Who uses Flip?
The most common users of Flip are from Enterprise.