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FreePBX

Score9.5 out of 10

11 Reviews and Ratings

What is FreePBX?

The FreePBX EcoSystem has developed over the past decade to become a widely deployed Open Source PBX platform in use across the world today. Sangoma now offers and supports the FreePBX appliance, a purpose-built, performant PBX solution designed and tested for optimal performance, and the only officially supported hardware solution for FreePBX. The appliance comes preloaded with the FreePBX Distro and includes a one-year warranty.

Categories & Use Cases

Product Demos

Who Buys & Uses FreePBX

FreePBX Reviews

What users are saying about FreePBX.
View all FreePBX reviews

The best PBX For Small to Medium Size Business

Incentivized
Verified User
Employee in Information Technology (501-1000 employees)

Pros

  • Extremely Reliable
  • Easy to Use
  • Packed with features

Cons

  • Easier for a beginner to troubleshoot - But its pretty simple

Return on Investment

  • It is much cheaper and easier to support than competing products. You can get right onto the command line and figure anything out. This requires knowledge, but if you have this then its very simple and cost effective to support.

Usability

Alternatives Considered

3CX

FreePBX is a full featured open source option for enterprise if you have the expertise or willing to learn.

Incentivized
Verified User
Director in Information Technology (11-50 employees)

Use Cases and Deployment Scope

We looked at FreePBX to replace our aging Cisco Voice Gateway. We installed it on VMware originally and eventually migrated it to Hyper-V without much issue. We were able to partner it with IBM's Watson for voice mail transcripts and create options for softphones on mobile and desktop. We also integrated it with our speaker system to create timed and emergency announcements throughout the campus.

Pros

  • Standard telephony.
  • VM to email.
  • Firewall
  • Expandable extensions.

Cons

  • Phone integration/firmware can be clunky and has a learning curve.
  • Relies on crowd sourcing information as expected for open-source.
  • Requires some moderate expertise for setup.

Most Important Features

  • Basic telephony.
  • Open Source.
  • VM to email.
  • Directory and menu options.

Return on Investment

  • Drastically reduced our direct telephony cost as we don't need to have the hardware and support.
  • Very functional and added new functionality that we did not have previously.

Alternatives Considered

Cisco Unified Communications Manager (Call Manager)

Other Software Used

IBM Watson Text to Speech