Name: FreePBX
Rating: 7.9 (10 reviews)
Author: Sangoma

Digital Adoption

Help Desk

Web and Video Conferencing

Customer Support

Mobile App Development

Push Notifications

Text Editors

Development

Online Learning

Education

Business Intelligence (BI)

Collaboration

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Recruitment Automation

Resume Parsing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AI Agent Builder

App Development

Browser

Cloud Storage

Component Content Management

Data Center Infrastructure Management

Fraud Detection

Hosted Virtual Desktop

Hyper-Converged Infrastructure

Integration Platform as a Service (iPaaS)

Internet of Things (IoT)

Managed Print

Network Performance Monitoring

Process Mining

Security Awareness Training

Software Defined Storage (SDS)

Solid State Drives

Tower Servers

Virtual Desktop Infrastructure (VDI)

Virtual Private Network (VPN)

VoIP Monitoring

Web Application Firewalls

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Business Card Scanning

Content Management

Data Management

Digital Analytics

Digital Experience Platforms (DXP)

Email Management

Email Marketing

Event Registration

Graphics

Heatmap and Session Recording

Marketing Automation

Marketing OS

Online Reputation Management

Real-Time Interaction Management

Search Marketing Intelligence

Social Media Management

Social Media Publishing

Survey & Forms Building

Swag Management

Web Analytics

Marketing

Business Caller ID

Project Management

Professional Services

Customer Relationship Management (CRM)

eCommerce

Sales

Assisted Living

Car Rental

Church Management

Construction Accounting

Jail Management

Vertical-Specific

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One of the key use cases of this product is its ability to allow users to make calls using office phone lines while they are out of the office. This eliminates the need to block phone numbers on personal cell phones and ensures that work-related calls are made through official channels. Users have found this feature particularly useful as it helps them maintain a professional image and separate their personal and work communication. Another important use case is the product's capability to provide access to voicemail while users are out of the office. It even offers the option to have voicemail transcribed and sent via email, making it easier for users to keep track of important messages while they are away. This has been highly appreciated by users who often travel or work remotely, as it allows them to stay connected and respond promptly to urgent matters. Additionally, this product enables low-cost VOIP for home and home office use, which can be easily integrated into home automation systems. This not only reduces telephone service costs but also eliminates the need to use personal cell phones for work-related calls. Users have found this feature beneficial as it helps them maintain a dedicated work line without incurring additional expenses. Moreover, the product offers an easy-to-use self-hosted VOIP solution with the ability to delve into Asterix for advanced users or specific needs. It simplifies the management of VoIP systems, including registering phones, adjusting call flows, and handling complex details through a user-friendly GUI. This has been praised by users who appreciate the flexibility and control it provides over their VoIP setup. Furthermore, this product facilitates the advancement of newly implemented processes and procedures by improving communication between agencies internally and externally. It has led to increased overall communication efficiency, enabling smoother collaboration and faster decision-making. The transferability of after-hours phones in case of emergencies is another valuable use case provided by this product. It allows businesses to seamlessly transfer after-hours responsibilities to anyone, ensuring that critical calls are answered promptly. This feature has proved advantageous to both employees and the business by providing peace of mind during emergency situations. Moreover, remote employees or those in offsite meetings can check voicemails directly from their work phones, keeping them connected and informed even when they are away from their desk. Users find this functionality convenient as it allows them to stay updated on important messages without the need for additional devices or complex setups. Furthermore, this product offers the ability to track the number of calls made, enabling users to monitor their calling activity. This feature is particularly useful for businesses that need to track and analyze call volume for reporting purposes or to assess productivity and efficiency. Additionally, this product offers a multi-user phone system with simple administration, making it easy for businesses to manage their phone system across multiple users. The user-friendly interface allows administrators to handle tasks such as assigning extensions, managing inbound and outbound calling, setting up call queues, and even integrating marketing forms. This has been highly appreciated by users who value the simplicity and control it provides in managing their company's phone system. Another important use case of this product is its ability to act as a stable and cost-effective replacement for traditional landline phone systems. Users have found it to be reliable and affordable, resulting in significant cost savings compared to traditional phone lines. With this product, businesses can enjoy the benefits of modern VoIP technology without the high costs associated with traditional telephone service providers. Furthermore, this product seamlessly integrates with other systems such as IBM's Watson for voice mail transcripts and speaker systems for timed and emergency announcements. This integration enhances the functionality of the product, allowing users to leverage advanced features like voicemail transcription powered by AI technology and automated announcements during specific events or emergencies. In conclusion, this product caters to a wide range of use cases that address various communication-related challenges faced by businesses. From enabling seamless communication while out of the office to reducing costs and simplifying phone system management, this product offers a comprehensive solution for businesses seeking an efficient and flexible communications platform. Its integration capabilities further enhance its functionality, making it a valuable tool for businesses looking to enhance their communication infrastructure.

Overwhelming and cluttered interface: Several users have found the interface of the system overwhelming and cluttered compared to other systems. They mentioned that it can be difficult to find options and menus during the setup process, making it confusing for those unfamiliar with VoIP terminology. Some employees, particularly part-time and temporary workers, also felt that the interface was too complicated.
Difficulty in setting up voicemail: A number of users have expressed difficulty in setting their voicemail message and figuring out how to do it. This has caused frustration for some who would like to receive voicemails through both their phone and email but are forced to choose one or the other.
Complexity of back-end functionality: Some users have commented on the complex nature of the back-end functionality. While there is good documentation available, they still found it challenging to navigate through customization options and locate common settings. Additionally, installing the right modules for more advanced setups like line routing proved complicated for some users.


Cost-effective Solution: Many users have found FreePBX to be a cost-effective solution compared to other providers. They appreciate the affordability of this platform, making it an attractive option for businesses on a budget.

Convenient Voicemail Delivery: The convenience of receiving voicemails on both their phone and email has been highly praised by users. This feature allows them to easily access their messages in multiple formats, ensuring they never miss an important communication.

Beginner-Friendly with Flexibility: FreePBX has been described as a great option for beginners in Asterix who need a self-hosted PBX with flexibility. Users appreciate the user-friendly interface and the ability to customize and configure the system according to their specific needs.

The FreePBX EcoSystem has developed over the past decade to become a widely deployed Open Source PBX platform in use across the world today. Sangoma now offers and supports the FreePBX appliance, a purpose-built, performant PBX solution designed and tested for optimal performance, and the only officially supported hardware solution for FreePBX. The appliance comes preloaded with the FreePBX Distro and includes a one-year warranty.

Cyprus based company 3CX offers an IP PBX phone system.

Standard

Direct virtual phone number

Virtual SMS number

Toll-free (800) number

Virtual PBX

Virtual fax number

HotTelecom

FreePBX

A PBX (Private Branch Exchange) is a telephone switching system that manages ingoing and outgoing phone calls for a company's personnel. An IP PBX does this and also switches calls through Voice over IP (VoIP).

IP PBX

FreePBX Demo

Demo NAT on FreePBX (Part 1 - Prepare)

Demo NAT on FreePBX (Part 2 - Configure)

Webinar: QGD-3014-16PT Live Demo, Feat. pfSense, FreePBX, SD-WAN and Surveillance

Como utilizar el Módulo TLS Tools en FreePBX.
Dependencias: EXPECT

Demo Módulo TLS FreePBX

Vitelity's Hosted PBX Webinar Demo Series Part 1 - FreePBX with Tony Lewis   Part 1

FreePBX UCP Faxing Demo

Demo FreePBX on GCP

Likelihood to Recommend

FreePBX 2022-05-05 15:57:54

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TrustRadius

Open source

Code quality

Phone integration

Learning curve

Quality control

Community support

Call routing

Easy to configure

Home

IP PBX Systems

We looked at FreePBX to replace our aging Cisco Voice Gateway. We installed it on VMware originally and eventually migrated it to Hyper-V without much issue. We were able to partner it with IBM's Watson for voice mail transcripts and create options for softphones on mobile and desktop. We also integrated it with our speaker system to create timed and emergency announcements throughout the campus.

Standard telephony.
VM to email.
Firewall
Expandable extensions.

Phone integration/firmware can be clunky and has a learning curve.
Relies on crowd sourcing information as expected for open-source.
Requires some moderate expertise for setup.

Basic telephony.
Open Source.
VM to email.
Directory and menu options.

Drastically reduced our direct telephony cost as we don't need to have the hardware and support.
Very functional and added new functionality that we did not have previously.

FreePBX

Overview

What is FreePBX?