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FreePBX

Score8 out of 10

10 Reviews and Ratings

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What is FreePBX?

The FreePBX EcoSystem has developed over the past decade to become a widely deployed Open Source PBX platform in use across the world today. Sangoma now offers and supports the FreePBX appliance, a purpose-built, performant PBX solution designed and tested for optimal performance, and the only officially supported hardware solution for FreePBX. The appliance comes preloaded with the FreePBX Distro and includes a one-year warranty.

Categories & Use Cases

Reviews

What users are saying about FreePBX.
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FreePBX is a full featured open source option for enterprise if you have the expertise or willing to learn.

Incentivized
Verified User
Director in Information Technology (11-50 employees employees)

Use Cases and Deployment Scope

We looked at FreePBX to replace our aging Cisco Voice Gateway. We installed it on VMware originally and eventually migrated it to Hyper-V without much issue. We were able to partner it with IBM's Watson for voice mail transcripts and create options for softphones on mobile and desktop. We also integrated it with our speaker system to create timed and emergency announcements throughout the campus.

Pros

  • Standard telephony.
  • VM to email.
  • Firewall
  • Expandable extensions.

Cons

  • Phone integration/firmware can be clunky and has a learning curve.
  • Relies on crowd sourcing information as expected for open-source.
  • Requires some moderate expertise for setup.

Most Important Features

  • Basic telephony.
  • Open Source.
  • VM to email.
  • Directory and menu options.

Return on Investment

  • Drastically reduced our direct telephony cost as we don't need to have the hardware and support.
  • Very functional and added new functionality that we did not have previously.

Alternatives Considered

Cisco Unified Communications Manager (Call Manager)

Other Software Used

IBM Watson Text to Speech