FreePBX is a full featured open source option for enterprise if you have the expertise or willing to learn.
May 10, 2022
FreePBX is a full featured open source option for enterprise if you have the expertise or willing to learn.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with FreePBX
We looked at FreePBX to replace our aging Cisco Voice Gateway. We installed it on VMware originally and eventually migrated it to Hyper-V without much issue. We were able to partner it with IBM's Watson for voice mail transcripts and create options for softphones on mobile and desktop. We also integrated it with our speaker system to create timed and emergency announcements throughout the campus.
- Standard telephony.
- VM to email.
- Firewall
- Expandable extensions.
- Phone integration/firmware can be clunky and has a learning curve.
- Relies on crowd sourcing information as expected for open-source.
- Requires some moderate expertise for setup.
- Basic telephony.
- Open Source.
- VM to email.
- Directory and menu options.
- Drastically reduced our direct telephony cost as we don't need to have the hardware and support.
- Very functional and added new functionality that we did not have previously.
- Cisco Unified Communications Manager (Call Manager)
FreePBX is as functional and easier to set up and manage, at least compared to the version of UCM we were on. The menus are more intuitive and you do not need to have Cisco command-line memorized to make things work. Plus, there is no cost overhead with an open-source software.
Do you think FreePBX delivers good value for the price?
Yes
Are you happy with FreePBX's feature set?
Yes
Did FreePBX live up to sales and marketing promises?
Yes
Did implementation of FreePBX go as expected?
Yes
Would you buy FreePBX again?
Yes