What is Freshchat?
Freshchat is a messaging software that enables businesses to provide conversational support across any channel. Users can connect with customers on a website, mobile app, SMS, WhatsApp, Instagram, and Facebook.
The solution enables businesses to be present on the channels its customers prefer. From smart self-service bots to popular messaging apps like WhatsApp and traditional email and voice, Freshchat provides the tools needed to deliver customer experiences at scale. Freshchat can also be deployed on Shopify and WordPress websites.
Freshchat also offers out-of-the-box features like real-time dashboards, curated and custom reports, advanced routing capabilities, administration, and security controls. The vendor states its notable customers are Klarna, Dunzo, Harvey Norman, Travix, Blue Nile, and Make My Trip.
Categories & Use Cases
Screenshots
Channel Freedom: The interface to engage customers on the channel of their choice
Technical Details
| Deployment Types | SaaS |
|---|---|
| Mobile Application | Apple iOS, Android |
| Supported Countries | All |
| Supported Languages | Arabic, Bengali, Bosnian, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Kannada, Khmer, Korean, Latvian, Lithuanian, Malay, Malayalam, Norwegian, Polish, Portuguese (BR), Portuguese/Portugal, Punjabi, Romanian, Russian, Slovak, Slovenian, Spanish (Latin America), Spanish, Swedish, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu, Vietnamese |