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Freshchat Pricing

Rating: 8.3 out of 10
Score
8.3 out of 10

Freshchat Pricing Plan Options

Freshchat has 3 pricing plans(s). Available deployment types include saas. Review pricing options and learn more about the product to determine which plan is right for you. A free version and a free trial are available for Freshchat.

Plans

Growth

$19
other / other / other
Cloud

Pro

$49
other / other / other
Cloud

Enterprise

$79
other / other / other
Cloud

For the latest information on pricing, visit the Freshchat official pricing page

Alternatives for Freshchat

Comparing pricing options side-by-side gives you clearer context on total cost so you can confidently choose the product that best fits your needs and budget. Compare Freshchat pricing to the most common alternatives, backed by TrustRadius buyer data.

LiveChat logo

LiveChat

Rating: 7.1 out of 10

Starting at: $25

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Engage Live Sales Dashboard logo

Engage Live Sales Dashboard

Rating: 10 out of 10

Starting at: $7.00

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Help.com logo

Help.com

Rating: 10 out of 10

Starting at: $80 per month

View pricing details

Support Options for Freshchat

Support options are essential to consider when selecting a product because they directly affect issue resolution, team adoption, time-to-value, and lower downtime. Learn more about the support options that Freshchat offers for its pricing tiers below.

FeatureFreePaid
Live ChatAvailableAvailable
EmailAvailableAvailable
Forum/CommunityAvailableAvailable
FAQ/KnowledgebaseAvailableAvailable
Video Tutorials / WebinarAvailableAvailable
PhoneUnavailableAvailable
Social MediaUnavailableAvailable

What customers say about Freshchat pricing

Real feedback from verified users about Freshchat's pricing and value

Rating: 8 out of 10

“It's difficult to juggle having two accounts There are a lot of premium extra cost features you have to pay for that should be a part of the highest monthly price package.”

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Verified User
Incentivized
Rating: 10 out of 10

“Great roi Faster production Cost decreased.”

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Verified User
Incentivized
Rating: 9 out of 10

“Small businesses can not have access to this feature easily because it needs a lot of money to buy high tier subscription.”

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BC
Bella Castilla
Senior Account Executive in Finance and Accounting at Twilio Inc. (1001-5000 employees, 2 years experience)
Incentivized
Rating: 8 out of 10

“Our company is in a cost savings mode so we did not pay for premium support.”

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LK
Luke Kadillak
Senior Solutions Consultant in Professional Services at CAKE (getCAKE.com) (51-200 employees, 1 year experience)
Incentivized
Rating: 9 out of 10

“There are certain features in Freshchat which are not available for everyone and they can only be accessed by those who are paying the highest pricing tier.”

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NS
Nick Salerno
Senior Software Engineer in Information Technology at Irdeto (1001-5000 employees, 2 years experience)
Incentivized
Rating: 9 out of 10

“There are certain features in Freshchat which are not available for everyone and are available to the highest pricing tier only.”

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CA
Carol Aleman
Software Engineering Manager in Engineering at Third Bridge Group Limited (501-1000 employees, 2 years experience)
Incentivized
Rating: 10 out of 10

“The billing is per member/month which can get expensive fast.”

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EC
Elizabeth Cassidy
Senior Analyst, Customer Analytics in Marketing at Alliance Data Card Services (5001-10,000 employees, 2 years experience)
Incentivized
Rating: 8 out of 10

“We're struggling with measuring success with FreshChat We're unable to put a price savings or loss on the use of it as its a hard thing to measure.”

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Verified User
Incentivized