Front is just a very well organized platform. From being able to customize tags, archiving, and just navigating through the application, everything is super easy to achieve. I love being able to send emails to other branches inboxes with a simple few clicks, and being able to assign emails to certain team members also helps things in the office run more smoothly.
Pros
Ability to move email threads to particular inboxes
Being able to assign an email to a certain employee
Having a space within threads to have internal communications
Cons
I wish I was able to remove our branch from a thread that we were accidentally put in
Sometimes merged conversations aren't in the correct time order
Likelihood to Recommend
Being able to put internal notes in a thread allows us to be more accurate with our in office communications-- it helps everyone stay on the same page.
We use Front as a group email. Our order desk separate emails all have access to the customer service emails through Front. We use the chat feature within front to communicate about emails internally and assign emails to team members. We also use the Chat feature for our Website.
Pros
Chat about emails without adding emails.
Assign emails to team members.
Group email box.
Cons
Ability to make some things private in the group.
Likelihood to Recommend
It is great to have the team be on the same page and have access to the incoming email that need to be processed into orders. The ability to attach other team memebers to the email conversation with out forwarding the thread to them. The ability to use Chat on our website.
