Item: Front
Rating: 10
Author: Mariam Behashti

Overall Satisfaction with Front

Use Cases and Deployment Scope

Front is just a very well organized platform. From being able to customize tags, archiving, and just navigating through the application, everything is super easy to achieve. I love being able to send emails to other branches inboxes with a simple few clicks, and being able to assign emails to certain team members also helps things in the office run more smoothly.

Pros and Cons

Pros

Ability to move email threads to particular inboxes
Being able to assign an email to a certain employee
Having a space within threads to have internal communications

Cons

I wish I was able to remove our branch from a thread that we were accidentally put in
Sometimes merged conversations aren't in the correct time order

Return on Investment

I think it's a great asset for the company I'm at

Usability

Super easy to navigate through

Key Insights

Do you think Front delivers good value for the price?

Not sure

Are you happy with Front's feature set?

Yes

Did Front live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Front go as expected?

I wasn't involved with the implementation phase

Would you buy Front again?

Yes

Likelihood to Recommend

Being able to put internal notes in a thread allows us to be more accurate with our in office communications-- it helps everyone stay on the same page.

Front Feature Ratings

Comments

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Front helps your business stay organized