Front Reviews and Ratings

Use Cases and Deployment Scope

Front is the email platform we use for all communications. It allows all teams to work off single threads and communicate between teams without need for other mediums like Slack, Teams, or other internal communication channels.

My use case is on the Sales and Custom Support side of the business. I handle all inbound and outbound communications. When needed I tag and assign to different teams as needed. This cooperation between teammates is very helpful. Its also organized to keep all communication about a task in one place.

Likelihood to Recommend

Excellent mobile platform to keep working while on the go. All the features I need while on laptop are available in mobile. I'd recommend it for anyone working with multiple team members and managing volume through their inbox as primary communication source.

Scheduling time on my calendar through the mobile app needs improvement.

Likelihood to Recommend

Managing high volumes of customer service inquiries across multiple shared inboxes, where visibility and accountability are crucial and collaborating on complex client issues where multiple team members need to contribute to a single conversation thread without confusing the recipient.

Use Cases and Deployment Scope

Collaboration between teams mostly, it's much easier with Front because we can just reference threads, copy and paste IDs, tag people from different teams to colaborate on an email or project and move emails to different shared inboxes, that insure the topics stay organized and the communication with the client streamlined.Front Analytics is also a great tool to track team performance and goals.

Likelihood to Recommend

I think Front is very useful for every company with multiple teams working together on different emails from clients.

Not so useful if a lot of different teams need to work on a request at the same time, because when an email is sitting in multiple shared inboxes things can get messy.

Also would not recommend for teams that work is individualized, as team work is the main point of Front.

Use Cases and Deployment Scope

I use Front daily all day, every workday. I use emails as a way to communicate with our customers. We had problems that Front has helped cure. There were times when we would answer the same email as a coworker by mistake. The real-time viability fixed a lot of issues we were having. I am not sure how we survived before without it.

Likelihood to Recommend

I really like the real-time visibility function. It is very helpful to be able to see that another coworker is typing in the email. There was a time when my coworkers and I would reply to an email multiple times due to not being able to see what was happening. I like to ability to be able to converse with a coworker below the email where the customer can not see.

Use Cases and Deployment Scope

We use Front on our Client Success Team to increase efficiency and collaboration. From onboarding to challenging client questions the team is able to communicate in the platform instead of sending drafts back and forth which can increase the likelihood of human error. This has taken our team efficiency to the next level. We also use the analytics to ensure our clients are being responded to in 2 hours and see our high volume times for emails.

Likelihood to Recommend

Our team organization, collaboration and the visual appeal of Front makes it a no brainer for me. I use Gmail for my personal side and it feels to unorganized compared to using Front daily for work.

Use Cases and Deployment Scope

Front is just a very well organized platform. From being able to customize tags, archiving, and just navigating through the application, everything is super easy to achieve. I love being able to send emails to other branches inboxes with a simple few clicks, and being able to assign emails to certain team members also helps things in the office run more smoothly.

Likelihood to Recommend

Being able to put internal notes in a thread allows us to be more accurate with our in office communications-- it helps everyone stay on the same page.

Use Cases and Deployment Scope

Front is used for the customer service team, the sales and client support teams, and our operations team. The collaborative inbox assists with working across teams and departments, and it also supports a variety of integrations such as with Slack, Salesforce, Gmail, social media, etc..

The internal knowledge base is particularly useful for accessing information and process clarification. Lastly, Front is used for all customer and client communications, and the Contacts/Account section, plus the robust rule creation system support routing to appropriate groups.

Likelihood to Recommend

Overall, Front is a reliable, easy-to-use tool that can support a variety of departments in a company. It can assist client management, sales teams, customer service, and operations. The integrations make it valuable for cross-interfacing platforms and working cohesively as a team. While the pricing is lower than other services like Zendesk, the pricing starts to increase with add-ons that should be included in the base price, such as Chatbots, AI tools/drafts, workforce management, etc., The pricing is also highly restrictive and based on the number of users per month.

Use Cases and Deployment Scope

Front helps us with communication between teams as well as clients and contractors. The ability to make comments, assign emails and organize inboxes keeps information flowing smoothly. We use the custom filters to cut down on noise, and the shared inboxes give everyone transparency on issues we need to solve together. Front is easy and straightforward without much of a learning curve for new users.

Likelihood to Recommend

Front is well suited to companies where you need to have a lot of communication across teams. It's super helpful to have a place to track comments and ideas about emails in one place without the need to forward emails. I think it cuts down on lengthy email chains and keeps reciept lists short because you can ask and answer questions before sending the message.

Use Cases and Deployment Scope

We use Front as a group email. Our order desk separate emails all have access to the customer service emails through Front. We use the chat feature within front to communicate about emails internally and assign emails to team members. We also use the Chat feature for our Website.

Likelihood to Recommend

It is great to have the team be on the same page and have access to the incoming email that need to be processed into orders. The ability to attach other team memebers to the email conversation with out forwarding the thread to them. The ability to use Chat on our website.

Use Cases and Deployment Scope

Front has resolved a lot of problems we had, it was really difficult to cover a colleague when one of them did not show at work, with the shared inboxes we do not have that problem no more.

the rules and exceptions are really simple to create, we have several rules that helps us not to miss important emails.

Likelihood to Recommend

The simplicity of Front is what's makes it great for the organization I work, giving permitions to a certain group of people whiting the organization to see or not to see boxes is something great and useful as you can divide all the departments by sections or groups, but having them all working in the app and if somenting needs to be notified to a party member the comments in between emails can be use as a chat.

these are the common uses we give to this app but there are much more!