Frontizo

Frontizo – Complaint Management System

Frontizo is a system that helps companies handle customer complaints, where users will know when a complaint is raised, who is working on it, what work is done, and when it is solved, while also helping agents to follow all industry rules.

From Problem to Solution – Step by Step

Helping Service Teams Give Better Service

Here’s how Frontizo works:

1. Raise a Complaint
   Customers or engineers can quickly raise a complaint or service request using the mobile app or website.

2. Assign to Engineer
   The manager checks the request and sends it to the right engineer, depending on location and skills.

3. Engineer Gives Updates
   The engineer accepts the job, visits the customer, does the work, and updates what they did, how much time it took, and if any parts were used.

4. Daily and Final Reports
   While working, the engineer sends daily updates. After finishing the job, they submit a full report.

5. Customer Feedback
   After the work is done, customers can give feedback through the app or email. This helps improve customer service.
   
   

For manufacturers or a service providers, Frontizo helps handle customer service to operate more smoothly.