Gainsight PXPricing

retention. Our customer churn rate has decreased, and our customer lifetime value has increased. We have also seen a marked improvement in customer sentiment … by a small percentage. Finally, we have seen a reduction in our time to value, with our onboarding process being…

challenge we had to solve for was passing some values (customer pod, etc...) and Gainsight customer values that were specific to our organization. Overall

features/elements are being used but aren't tagged. This would be a huge value add. Retention Analyzer. Default view doesnt allow for filtering and includes

Gainsight PX are easy to understand and implement in the solution, the pricing is also very competitive and functionalities like Customer health score

satisfaction) of our services. Its integration with our CRM helps us deliver value to the customers by providing a realistic database on bookings and retentions … Increased customer retention through direct feedbacks Increased value delivery Longer than expected acceptance…

Heap has a great value proposition and very nice user experience. But it lacks the clear funnel

maintain it that's not a developer, and your development resources are expensive - since Gainsight can backfill events, and new events can be configured

to understand the full capability of a workflow on the platform and show value without having to be on a call with Sales or CS. We've found it to be more

as it takes a significant amount of time in the application to derive its value.

I haven't used it long enough to know, but I know PM gets a lot of value from it Just starting to use the in app messaging but looking forward to

Based on the insights we gain, we can also create in-app content to drive value for our users and influence the product metrics to achieve our goals.