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Gainsight PX

Score7.6 out of 10

54 Reviews and Ratings

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What is Gainsight PX?

Gainsight PX’s Product Experience Platform offers SaaS companies tools to understand user behavior, drive product adoption, and collect user feedback.

Purpose-built for SaaS products, Gainsight's product experience software enables companies to track every step of their user's journey and fully understand how they're interacting with a product over time. These product insights helps companies make meaningful engagements at scale by offering guidance, recommending additional products or asking for feedback at the exact moment users are most engaged—in or out of their product.

Categories & Use Cases

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Top Rated
2023
Top Rated 2023
Best Of Value Winter
2023
Best Of Value Winter 2023
Best Of Feature Set Winter
2023
Best Of Feature Set Winter 2023
Best Of Relationship Winter
2023
Best Of Relationship Winter 2023

Videos

Screenshots

Screenshot of Access all of your key metrics in one place.
Screenshot of PX Dashboards offer an interactive way of viewing data. By default, Gainsight provides you with the Gainsight PX Dashboard, but you can create separate Dashboards for each user, based on their requirements. For example, you can create a Dashboard, set it to private and grant access only to the top-level executives who are interested in viewing the performance of company KPIs. You can create a Dashboard for a Product Manager and include widgets which show key metrics for the product they own.
Screenshot of Gainsight PX connects directly to your CRM and other customer data sources, letting you leverage custom events with no limits on what you can explore – all without using any query language. Track specific events and compare any number of different cohorts and behaviors to learn more about a specific behavior or validate a specific hypothesis. You can use the group by functionality to aggregate results based on specific fields, and you can analyze custom event properties based on the property values. This may come handy when you want to measure the event properties such as video play counts or monetary values you're passing to Gainsight PX via custom events.
Screenshot of Product Mapper® is an easy to use way of describing your product features with a simple "point, click and describe." Each mapped feature can be viewed hierarchically within your Product Feature Tree®. Features can be organized in any way that makes sense for your particular application. For example, you can organize by modules and features or you can nest sub-modules under modules and add features at any level.
Screenshot of You can use existing templates while setting up Guide engagements. You can even save the newly created/modified template and use the saved template in the future in order to save time. Once you select the template, you can modify your template–no coding required, but it's there if you want it.
Screenshot of Present targeted and timely in-app surveys so you can get more relevant feedback from the right people to better understand their needs and wants, and easily see the results in real-time.

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Screenshot of Access all of your key metrics in one place.

Technical Details

Technical Details
Deployment TypesSaaS
Mobile ApplicationNo
Supported CountriesUnited States
Supported LanguagesEnglish
SecuritySecurity Report on Whistic Security Network

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FAQs

What is Gainsight PX?
For SaaS products, Gainsight's product experience software enables companies to track every step of their user's journey and fully understand how they're interacting with a product over time.
What are Gainsight PX's top competitors?
WalkMe, Pendo.io, and Appcues are common alternatives for Gainsight PX.