Genuity - GoGenuity.com Reviews and Ratings

Rating: 10 out of 10

Score

10 out of 10

Community insights

TrustRadius Insights for Genuity - GoGenuity.com are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Recommendations

Users highly recommend Genuity for its robust IT asset tracking capabilities and efficient support desk features. Genuity effectively helps users track and manage their IT assets, providing a comprehensive system that covers both hardware and software resources. The support desk features are particularly noteworthy, as users appreciate the responsive and knowledgeable customer service provided by Genuity's team. Overall, customers value Genuity for its ability to streamline IT asset management processes and provide reliable support when needed.

Reviews

5 Reviews

Best cost optimization tool

Rating: 8 out of 10

February 9, 2023

Use Cases and Deployment Scope

Genuity - GoGenuity.com is a great software that addresses the business needs of an organization in a very systematic manner. It helps the business to manage the supply change, track the orders, processing of the orders and customer relationship management as well. It is a all in one tool as per your business need.

Pros

It can helps in connecting and interacting with different team sizes
It helps in easy sharing of files and content
It provides a great and reliable security to the shared documents

Cons

Graphical or visual representation of the information could be improved

Likelihood to Recommend

Genuity - GoGenuity.com is a great digital supply chain management tool which can help the business to make the deliveries more cost effective and track them in a more systematic way. It open collaboration with multiple other tools helps to use this product more efficiently.

Verified User

Professional in Human Resources (201-500 employees)

Vetted Review

1 year of experience

Great UI and amazing IT Helpdesk.

Rating: 9 out of 10

Incentivized

January 31, 2023

Use Cases and Deployment Scope

The user interface is nice. It is quite tidy and clean. I admire Genuity - GoGenuity.com functionality and simplicity. It has many unique qualities compared to its rivals, many of which are not commonly seen. When it comes to adding assets, it's quite easy to use. The ability to bulk import has literally saved my life. Additionally, it's crucial for my job that I can connect my G Suite so that assigning users is simpler. It's also excellent to retain my contracts with my equipment! Even though they don't offer every feature, their customer service is outstanding. In comparison to any other vendor I have ever worked with, they have been eager to assist with any issues we have encountered.

Pros

Great UI
Good IT Helpdesk
Quick responses

Cons

Greater connectivity between modules
It would be helpful to get an email reminder when a task is due or overdue
Setting default filters

Likelihood to Recommend

Our outdated ticketing software was getting more expensive without getting any new features. We switched to Genuity - GoGenuity.com and gained access to the added features while saving some money. My biggest challenge has been workflows — getting my users to accurately provide the data I need to address their issues. Innovation has been beneficial.

Verified User

Consultant (51-200 employees)

Vetted Review

1 year of experience

Genuity: Fast Adoption, Easy-to-Use, and All-in-One Backend Solution

Rating: 8 out of 10

Incentivized

January 26, 2023

Use Cases and Deployment Scope

When dealing with multiple vendors, locations, and hundreds of IT assets and licenses, we struggled to keep up-to-date with tasks and actionable items. Manual record keeping also didn't allow us to have a consolidated view of the status of our IT assets and how they are distributed geographically. We use Genuity daily for Asset Management, Telecom expense management, Vendor Management, and IT HelpDesk roles. Genuity has made tedious and manual work easy to automate with easy tracking and reporting features. Our staff is able to raise their questions and queries which can be handled by the right support staff and not be left unsolved. Genuity is just easy.

Pros

Time Expense Management
Vendor Management
IT Helpdesk
IT Asset Management

Cons

Ability to customize the view/dashboards even more
Ability to easily import large sets of old records using templates/predefined formats
Ability to attach documents/photos/additional paperwork with each asset

Likelihood to Recommend

We use Genuity daily for Asset Management - paper records and stock sheets are now managed online with an overview of all assets based on type, age, location, IP Address, etc. Telecom expense management - helps us consolidate all our inbound and outbound expenditures using various means of communication all under one pace to help us manage these costs better and control wastage. Vendor Management - streamlines all our interactions with our vendors and helps track all deliverables and contractual obligations. Genuity is just easy.

Dhruv Jayal

CITO (Chief Information Technology Officer) in Information Technology at Aasraa Trust (51-200 employees)

Vetted Review

3 years of experience

One-stop solution for all your needs.

Rating: 8 out of 10

Incentivized

January 26, 2023

Use Cases and Deployment Scope

We had a client who wanted a quick fix for their Telecom-related problems, the client was using many services from different vendors and was having trouble because of the same reason. They wanted a one-stop solution for their telecom needs so we analyzed a lot of vendors and came to the conclusion that GoGenuity is the best fit for them in all aspects, be it calling/telecom services, billing, collaboration, etc.

Pros

Telecom services.
SIP Trunks,
Billing

Cons

They send too many communication emails.
Integration with other third-party systems.
Client branding scope can be improved.

Likelihood to Recommend

GoGenuity is great when someone wants a one-stop solution for all their needs, it has everything gelled in together so that you do not have to go to different vendors and buy different solutions. They have a very good telco service, they themselves provide SIP trunks, their billing is amazing & the best part is everything is on the cloud and can be easily managed/accessed with great security.

Verified User

Consultant in Information Technology (51-200 employees)

Vetted Review

1 year of experience

Easy implementation, you won't regret it

Rating: 10 out of 10

Incentivized

December 22, 2022

Use Cases and Deployment Scope

When I arrived at my organization there was no record of our assets. We had company devices remotely all across the US + internationally. Coming into the organization i need that i had to secure my devices and have a full scope of contracts, warranties , user(s)and location. Genuity did that and more for em.

Pros

Simplicity of UI
Organization
Detailed

Cons

Having better stock images
Diagram map of assets currently in use versus not

Likelihood to Recommend

Genuity is well suited for the IT professional that wants to have a clean asset tracking and contract methodology. If you're using an MDM solution it might be overkill but for the price point it's good to have for even contract management. They even have a support ticket feature that looks interesting to be a one stop shop for overall service level needs

Verified User

Manager in Information Technology (51-200 employees)

Vetted Review

1 year of experience