Name: Germain UX
Rating: 8.9 (3 reviews)
Author: Germain UX

Help Desk

Web and Video Conferencing

Customer Support

Business Intelligence (BI)

Collaboration

Data Discovery and Visualization

Document Management

Enhanced 911 (E911)

File Sharing

Risk Management

Statistical Analysis

Enterprise

Accounting

Invoicing

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Diversity, Equity, and Inclusion (DEI)

HR Management

Payroll

Recruitment Agency

Recruitment Automation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Data Lakehouse

Data Mapping

Firewall Security Management

Fraud Detection

IP Address Management (IPAM)

In-Memory Databases

Incident Response

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Log Management

Managed IT Service

Network Performance Monitoring

Password Management System

Release Management

SOA Application Gateways

Web Portal

WiFi Hotspot

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Appointment Scheduling

Audio Editing

Content Management

Customer Reference Management

Email Marketing

Email Testing

Marketing Automation

Product Sampling

Retail Media Advertising

Social Media Management

Social Media Marketing

Survey & Forms Building

Web Analytics

Marketing

Field Service Management

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead Generation Services

Lead-to-Account Matching and Routing

Multichannel Retail

Sales Coaching

Sales Gamification

Social Commerce

Sales

Architecture

InsurTech

Laboratory Information Management

Legal Billing

OSS/BSS (Operations Support/Business Support)

Oil and Gas

Real Estate

Vertical-Specific

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Germain APM is a platform that provides end-to-end control, assisting users in configuring app monitoring to identify issues rapidly and remedying them. With Germain APM, businesses can monitor the usage and performance of web and mobile applications irrespective of the underlying technology. The product allows users to identify the root cause of an issue and fix it at the initial stage, reducing rework and maintenance costs.

Germain APM is scalable, making it an ideal solution for organizations of any size. It provides an easy onboarding process to set business objectives such as KPI performance, application priorities, and SLA thresholds enabling users to monitor and analyze customer-facing web apps and their data sources deployed on the cloud, identifying bottlenecks in database queries easily and rapidly. With Germain support being one of the best in the market, users receive feature updates and fixes monthly. 

Germain APM streamlines the development process by keeping test management and monitoring in one place. The platform provides valuable tools to increase efficiency with delivering high-performing applications at optimized cost while ensuring continuous improvement. Overall, Germain APM solves critical business problems by providing an end-to-end solution for tracking, analyzing, and automating user flows for mission-critical applications using Non-intrusive monitoring techniques.

User-Friendly Interface: Reviewers praised germain APM's user-friendly interface. Multiple users have stated that the interface is highly customizable and easy to navigate, allowing them to perform tasks quickly. The software's well-organized design makes it easy for users to access all necessary information.

Real-Time Monitoring: Many reviewers appreciated germain APM's real-time monitoring features. Users were impressed with the software's ability to monitor almost the entire infrastructure, including hardware, network components, software, and databases for web services in large organizations where numerous problems can occur. Real-time support and alerts when critical events happen also proved essential for online banking processes since it saved a lot of customers' nerves.

Search Functionality: Germain APM's search functionality was highly valued by many reviewers who found it particularly helpful when they don't know the exact field name but have a value ready. The search capability runs a query across all searchable fields, making it easier for users to find what they are looking for without wasting time searching through irrelevant data.

Poor User Interface: Several users have commented that the user interface needs improvement to make it more user-friendly and less overwhelming. Some reviewers have suggested a redesign with more colors would help to improve the overall experience.

Difficult for New Users: A significant number of users have found it challenging to understand and use germain APM due to the lack of proper guidance, such as a welcome guide or educational aspect. This has caused frustration for new users who are trying to navigate through the complex technologies.

Reports Could Be More User-Friendly: Many reviewers have noted that reports could be made easier to navigate and more user-friendly. The current setup can be confusing without proper instruction on how to access and configure them properly.

Dynatrace is an APM scaled for enterprises with cloud, on-premise, and hybrid application and SaaS monitoring. Dynatrace uses AI-supported algorithms to provide continual APM self-learning and predictive alerts for proactive issue resolution.

Full-Stack Monitoring

Infrastructure Monitoring

Kubernetes Platform Monitoring

Application Security

Real User Monitoring

Synthetic Monitoring

Dynatrace

Splunk Observability Cloud aims to enable operational agility and better customer experience through real-time AI-driven streaming analytics allowing accurate alerts in seconds. It is designed to shorten MTTD and MTTR by providing real-time visibility into cloud infrastructure and services.

Infrastructure

App & Infra

End-to-End

Splunk Observability Cloud

Germain UX

Digital Experience Monitoring (DEM)

Likelihood to Recommend

<div>Germain UX: a Customizable Insights, Alerts and Automation Platform that automates insights and transactions to improve UX, 24x7, in real-time, and at a fraction of the cost - guaranteed. </div><div><br></div><div>Features our clients like the most: </div><div>- Complete UX insights: Behavior, Workflow and Technology levels</div><div>- Real User Session Recording and Replay (Millisecond precise. You can search what users "see" or "do")</div><div>- Journey (across channels)</div><div>- User Feedback (NPS)</div><div>- Proactive Issue Detection (via synthetic and prediction)</div><div>- Automatic Issue Resolution (via automation)</div><div>- Smart Alerting (automated trend analysis, event correlation, etc)</div><div><span style="letter-spacing: -0.6px;">- and our Team helps improve User Experience, at no extra cost.</span><br></div>

Salesforce Sales Cloud

Sauce Labs

AwsQuality

Software Engineer

germain APM 2022-05-03 13:47:36

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Search function

Customer support

Mobile app

Mobile version

User documentation

First time user

Lots of features

Easier to understand

Easily understand

Bit complicated

Real time

Customer experience

Time alerts

Real time alerts

Application performance

Performance monitoring

Application monitoring

Monitoring and management

Anomaly detection

User monitoring

Home

Digital Experience Monitoring (DEM) Tools

Germain APM business intelligence software helps us to monitor analytics and automate to improve the technology issues. We have been using this product since 2021 and it is a great working application to gather the behavior of application with track of user visit recorded and able to check console errors.

Return of investment
Flexibility
Integration

New Relic, Sauce Labs, AwsQuality Salesforce Services

Germain UX

Overview

What is Germain UX?