TrustRadius
New Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.https://media.trustradius.com/product-logos/GZ/l5/9EL9TPDDUKFX.PNGNew Relic APM is Quick and Easy!!!New Relic APM is currently being used as a consolidation tool. As our organization is shifting focus into the cloud, utilization of native SaaS is of specific value. We had initially started by monitoring our external websites and have now begun expanding into our internal sites as well as mobile applications. This gives us a better understanding of end-user customer experience and quickly allows us to improve customer experience.,Ease of configuration makes it quick to apply and begin receiving and reviewing of data. Dashboarding is intuitive and easy to understand. The depth of data collected allows for more details application development.,From an end user stand point only seeing the "Top" isn't as helpful as it could be if multiple sources are associated to the same JVM. From an administrative standpoint, the inability to take default dashboards and dissect them within insights makes it less intuitive to recreate for other processes.,10,New Relic APM provides detailed analysis on browser monitoring for websites which makes it easier to determine what geographical locations, as well as platforms' performance, can be worked on. Click/Add of dashboards do custom pages is fast and easy for someone to look at the specific details that are important to their specific requirements.,Unfortunately as a whole, they have not as we have certain options that we cannot use due to the sensitivity of the data we have that cannot be touched via SaaS solutions. that said, there are certain DevOps teams that have been able to use the tool to test out processes that were then able to be traced as they were able to scrub sensitive data.,N/A as we are not currently looking to lift and shift our on-prem into the cloud at this time.,To some respect they have but the in some cases, we are not as we have PHI/PII data that cannot be processed on SaaS products. That said, those teams that were able to, used the data that New Relic was able to provide to allow them to prove certain aspects of the apps we are building and use that data as the foundational backbone for all app development going forward.,Datadog, AppDynamics and Dynatrace,SolarWinds Network Performance Monitor, Riverbed Steelhead, SolarWinds Server & Application Monitor,350,3,Ability to trace transactions issues to their source Ability to validated end user experience ability to quickly build and maintain Dashboards,Mostly through the usage of the Transaction Traces we have been able to reduce the time it takes to track down issues Creation of geo set dashboards by allowing users to filter based on City, State and Country locations.,LOGS!!! Must be able to view event data via logs,8,Yes,Price Product Features Product Usability,I wouldn't!!! there really isn't anything we are missing other than a log monitoring option at this time.,Implemented in-house,Yes,Change management was minimal,initially writing scripts for Synthetics took a bit to get used to. Understanding of how the varying agents worked with outside processes.,8,Self-taught,yes it is all self explanatory! Nothing is too difficult to understand with deployments.,8,Just to start from lower environments first. Make sure you have sign-off from the app owners before moving forward as they may have issues that need to be supported before going into production.,No - we have not done any customization to the interface,No - we have not done any custom code,nothing at this time.,Yes,6,Yes,We had an issue with data leakage in the beginning while testing an app in non-prod and it caused a panic. But New Relic was able to quickly and easily provide us with the information we needed to correct the ingest possible sensitive data!!!,Agent installation and configuration Transaction traces are top notch!!! extremely easy for use to determine the underlying issues DASHBOARDS!!!!,containerized Private Minions are still wonky to get installed in certain security levels,Yes,10,8,10,8,Big Panda Moogsoft xMatters,Office 365,Single Signon API (e.g. SOAP or REST),9,make sure you know what you want before hand. and don't be freaked out. it's easy!!!,10,9,BAA we needed it to move forward. and after some haggling back and forth between legal teams, it was approved by both parties.,be honest can keep on top of it.,No,n/a,N/A,No,NoNew Relic for real-time alertsWe have used a couple of different tiers of New Relic. Our Dev Ops manager first used it to track all bugs, issues, and uptime, giving us alerts and warnings to help us proactively manage our applications. Now we use it more as a traffic monitoring tool, helping us know how our server is performing against traffic and demand.,Very thorough with alerts and emails. Immediate responses to issues. Provided a great weekly summary for traffic and issues.,Alert management was difficult at first -- you really get too many if you don't curate them. The setup and fine-tuning took us a bit to figure out, but settled down after we normalized.,7,Reduced our downtime. Warned us of impending problems. Flooded my inbox with alerts at times.,We mostly use private virtual servers, but New Relic has performed well on that platform, giving us real-time results and alerts.,We hadn't moved to the cloud, so we haven't experienced this.,Dev Ops loved this tool at 3Form, because they were alerted when they were about to have issues. They also used New Relic to know when they needed to add resources or beef up our servers for higher demand.,PRTG Network Monitor,PRTG Network MonitorMuch better than New Coke, you need to try New Relic today!Implemented across the entire organization, New Relic has been the platform that enabled our migration to Cloud IaaS and PaaS over the past 2 years. We use it with AWS, GCP, and Azure and across a wide variety of Linux and Windows OS flavors. We needed a way to empower teams with granular visibility into their infrastructure, applications, and the components that made it all work. With a goal to implement a Digital Experience Monitoring strategy aligned with the Gartner AIOps model (Algorithmic IT Operations), we found New Relic's suite of products delivered the best cost/benefit ratio.,Granular visibility into time-series data. API allowing data to be written to a common dataset (Insights) and then visualized. Almost captures the unicorn of a "single pane of glass" view.,Cloud-centric / OS-centric. There is no/limited ability to query metrics with an agent installed. Insights-based queries (dashboards and alerts) are limited to 1000 (soon to be 2000) records and that doesn't work for enterprise scale. NRQL is awesome -- except when it isn't. The replacement QL is more robust but is significantly more complex to learn. No agent management tools in the platform. And, yes, you will want agent management tools after the first dozen or so deployments.,9,The product is expensive, but you do get what you pay for and we have made significant progress in adopting SRE/DevOps-style models in our platform teams with New Relic as an enabler. Teams are asking new questions. This usually means more costs because there is more data, but the questions are born out of more data-driven decision making, better MTTR to issues, etc. Adoption is fast and furious. Knowing how to stay within budget takes some serious effort. It is (almost) too easy to deploy new monitoring which drives an increase in costs.,This is really where New Relic shines. As long as you can install an agent, or if your platform has a supported/open API, then New Relic brings together a medley of monitoring and alerting functionality that is hard to find. Blending APM, Infrastructure, web performance, and a (reasonably) robust method of logging time-series data in a common database is really the beauty of the platform. A few other vendors do this as well (SolarWinds Orion does it, but more hardware focused) and it really is a massive differentiation between the various vendors.,Visibility is key. However, we opted to not deploy into our on-prem environment as we migrated/re-built in the Cloud. That said, we did use New Relic Infrastructure to view, trace, and solve performance-related issues when we moved our applications and OSes. While we didn't have a comparison within the platform from before and after, we did have metrics from a different tool. New Relic gave us the granularity to dig into the data and find where things were slowing down.,We followed an app-team/self-service model when we deployed. This is a strength for small teams/enterprises in the New Relic platform, but without the ability to do role-based access control (RBAC), managing access to data meant a lot of trial and error. In the end, we have hundreds of sub-accounts aligned with our application support teams. Middleware teams hate it. Application teams love it. You can't make everyone happy all of the time!,AppDynamics, Datadog and SolarWinds AppOptics (formerly Librato)Acquia site monitoring toolWe use New Relic to get stats on page hits and performance metrics of our website, hosted on Acquia. We use it to monitor slow SQL queries and also page load times and get statistics on browser types as well as what device is accessing our site's pages. It is also the default performance monitoring tool for Acquia sites.,Integrated tightly in Acquia environment Easy to setup Granular reports and statistics,Easy to forget about it as the integration is seamless Interface can be very confusing as there are many parameters being monitored,9,We have used it for performance monitoring our website and it has provided detailed stats. Easy to forget to update the Key and then the application stops monitoring without warning.,Easy to pinpoint performance bottlenecks as the application is monitored in layers and individual components can be appraised separately. We have used NewRelic to analyse the time spent in PHP and average web transaction times. We are thinking of migrating to the Pro level to take advantage of the full array of performance counters.,Our development was in the cloud and we used New Relic from the inception stages. Because it is tightly integrated into the Acquia Drupal platform, we were able to carry our monitoring account and key from Dev through Test to Live. We like the ability to monitor and retain the logs for up to 90 days on the Pro subscription.,Yes. New Relic helps us to quickly identify bottlenecks in applications and environments and provide logs and events that cross set thresholds.NewRelic great for tech companies both small and largeWe used NewRelic across all departments in the organization. It allowed us to give visibility into different metrics of the backing database. Also allows for easy construction of dashboards for accurate graphic representation of data across the organizations relevant to the different departments; whether it is tracking usage of a new feature, installs, or unique events.,Charting of data. Easy SQL query backed reporting.,Easier navigation. More guidance for those that don't know SQL.,8,Visibility into areas that need improvement. Ability to view compiled lists of crash reports and drill down to specific instances.,We have been able to live track new features as we launched them to see how many clicks something received, and also how many crashes may or may not have been generated from that area. Depending on how much usage a particular beta feature would receive, it could bump or reduce the priority of the next iteration(s).,An example of the reduced cost would probably be that we could identify specific processes that were hogging server resources and work specifically on improving them, thus reducing overall infrastructure costs via a reduced rate of adding resources.,Our DevOps team has been able to get ahead of the curve on many server issues that in the past may have resulted in full outages. By monitoring resources on each instance and being notified when a system passes a certain threshold, it greatly increases the uptime of the system.,Couchbase, Google Drive, Amazon Elastic Compute Cloud (EC2)New Relic helps you keep a critical online service up and running.I'm using New Relic in a Django project, a site with high traffic and a subscription service, that's why it is important for us to have a solid monitoring system for our clients. In this particular case we are using New Relic to be sure that our site remains fast, reliable, and lets us react quickly to any major or minor error. New Relic also helps us monitoring the application to know if every part in the stack is working properly.,Show detailed information about the performance of code functions and SQL queries. Monitor the CPU, memory, and I/O usage of a Linux server. Manage and send alerts about critical issues in your project.,The web dashboard frontend is sometimes slow. Pricing model is too big business oriented, it is expensive for startups.,9,We have achieved an increase in sales due to speed improvements in slow methods and functions. Better customer satisfaction thanks to detailed information about bottlenecks in our database queries. Quick reaction on rare client problems and errors in our platform thanks to New Relic's instant notification.,We have a considerable number of web and eCommerce websites for our clients. All these apps are deployed in different kind of servers, and we need to have a full picture of the overall performance of our infrastructure. Commerce websites need to be blazing fast and constantly optimized. If something goes wrong, we want to be notified. We can not be alerted when a project goes down, we need to know it before it happens, and this is what we can achieve with New Relic thanks to its precise real time vision of the entire performance of our server farm. The number of monthly issues that we have in all our projects and the total time we spend fixing them have been reduced.,New Relic help us finding issues early in our eCommerce sites made with Magento 2. Magento is an extremely complex software that requires deep knowledge of the framework. Risk of issues in production is very high, and very expensive for the end customer. New Relic is built in Magento and helped us finding and fixing issues at development time when there's no risk for the business.,We use Docker, that helps our DevOps team minimize the complexity of our Drupal and Magento stacks. New Relic helps us monitoring containers and improving the overall performance of our virtual machines. One of the biggest advantages is that all members of our different teams have full visibility when an incident happens. Thanks to New Relic, we can quickly detect where the problem is. We are also using PagerDuty to manage alerts. Both products are integrated so we can create incidents based on the severity of the event.,Dynatrace,Magento Open Source, Django Waffle, Zapier,4,4,Track real time performance in eCommerce products. Detect unusual patterns during the sales process. Get alerts when something is about to fail so we can solve issues before it happens.,Setup agents inside Django apps to see real time performance of code and database. Connect New Relic directly with Magento,Add monitoring to our iOS and Android eCommerce apps Connect to our catalog of API Monitor Kubernetes clusters,10,No,Product Features Product Reputation Third-party Reviews,I still think that New Relic is the greatest platform against competition. My opinion has not changed so our evaluation process would be exactly the same. We use well know open source products like Magento and Drupal, and New Relic is 100% compatible with them.,Implemented in-house,No,Error logs showing in apps and not in New Relic. Not seeing data in APM agent.,9,10,No,We had a Python Django app that dit not show errors in a log file. New Relic provided us with support from an application engineer that helped us solving the issue. The problem was in our app and not inside New Relic.,Build flexible dashboards. Mapping infrastructure and application performance. Setup alerts.,Some parts of the interface are not very intuitive to use. Automatic deployment functions.,Yes, but I don't use it,8New Relic Insights is must-have for small technology teams running their website in-houseNew Relic Insights is used by my organization's technology and web development team. It is used to monitor website uptime, troubleshoot site outages, and track code deployments. New Relic also monitors website and database speeds and provides an "Apdex" score, which tells the team how many users are having a smooth experience on our website.,Monitoring of web transaction times -- New Relic does a great job of showing us how quickly our site is loading and what processes are slowing it down. It breaks site speed into several categories, such as querying, back-end code, caching, etc., which allows us to more easily improve site speed. Alerts -- New Relic sends alerts whenever the site goes down or site speed drops below a particular threshold. This is very helpful in minimizing downtime. Error analytics -- with the New Relic pro plan, you can quickly and graphically identify any site errors that may cause lags or downtime.,User interface -- the interface is too complicated for non-technical users to operate. Only those experienced in server management and code will benefit from the product. Pricing -- there's a free plan, but to get most of the features, it will cost you.,8,Positive -- New Relic has saved us countless debugging hours by doing the heavy lifting for us Positive -- New Relic offers a non-profit discount, so be sure to take advantage of that Positive -- New Relic quickly alerts us when the site is down, allowing us to efficiently troubleshoot and maximize uptime,In our organization, we use New Relic to monitor website app performance. It has impacted the organization by providing real-time analytics and metrics for new website features, allowing us to measure success and failure after development rollout. New Relic has also allowed us to more quickly identify website bugs by showing the method calls and dependencies that may be slowing the website down. These features work on desktop, tablet, and mobile.New Relic is the Standard in App MonitoringNew Relic is used in the IT department to monitor servers and our e-commerce website. It provides server-level metrics, JavaScript error monitoring, and uptime monitoring for servers and the website.,Server Monitoring App Debugging Uptime Alerts,Can get pricey Infrastructure monitoring used to be better (and free),8,Reduce downtime length Proactive notifications for errors impacting users,New Relic does a nice job monitoring and has a nice alert system. We integrate ours with Pager Duty. It falls short with predictions and database monitoring which we just data dog for.,New Relic helped establish better trust with our business since IT actually knew what was going and that something was wrong before users did. This was huge!,Live/streaming data is the new standard and is necessary to keep up with the modern system. I can’t wait until other systems (like BI platforms) catchup. The proactive monitoring helps my team be responsive and the first to know, not the last.,Datadog,PagerDuty, Datadog, SentryOne of the best surveillance (Monitoring) systems for your applicationNew Relic gives us the performances of our application. Monitoring the application becomes a very crucial part, it gives us whether the servers are running, from where the runtime errors are coming, it even provides the database query performances. We are using New Relic in the Monitory and software testing department. We are using it for the basic server monitoring also, we have layers in the application, data layer, orchestration layer etc. So each layer has its functions. Using New Relic we are monitoring each layer and web server in order to sort out the errors easily and effortlessly.,It is very easy to use and implement in your application. Basic Monitoring service will tell you about your application's performance and whether it is working well or not. Visualisation is what I like the most. Gives you the graphs. Database-related errors also can be monitored using New Relic.,For small companies the price is very high. Sometimes I feel the response time is too much. There are some times where I have to wait for minutes to load the software. The dashboard they provided can be simplified, and can be made more user-friendly.,9,It surely helps us to build more robust applications. Due to the monitoring, the error can be easily sorted out. Less iterating time for a specific function or piece of code. Saves tons of time on debugging.,In my organisation it helps to reduce the time for debugging. Monitoring the application constantly gives you the power to sort out errors in runtime. The performance of the application increases. Also, it helps our customers in several ways, which helped us to improve and get more profit for our company.,New relic can be really helpful in reducing the migration risks. We can use it to measure the error rated before the migration and after migration to come to a better conclusion on the risks of migration and can target the points that can be improved. However the point of reduced price is something tricky here, although the base features are not very pricey but add ons can increase the cost a lot, which can be improved.,Surely yes. I can't imagine our application without New Relic now. The time for debugging has been reduced. The features like monitor performance, visualization and dashboards tell us the errors and sort it out as soon as possible. So it surely helped us to develop our application faster and in an very efficient way.,AppDynamics and Zenoss Cloud,Mixpanel, Keras, SlackSuperb Monitoring and Details with Little Setup TimeWe are using New Relic to monitor a growing number of microservices and infrastructure for a major project we are building. New Relic allows us to easily keep an eye on what services are up, what services are down, and what services are having problems. Thanks to the altering and integration features of New Relic, we are notified immediately when a service is having issues and can attend to it right away.,Performance Monitoring Detailed Reports Management Interface,Configuration through code - Basic items can be configured through code, but being able to set advanced features, like Apdex would be nice.,8,New Relic has enabled us to worry less about tracking what servers are up and how they are performing since it will notify us accordingly. New Relic has allowed us to dig deeper into our application performance, since we can see the direct impact of the code we write on the server. New Relic makes it easier for us to judge when/if we want to scale our servers based on overall history.,Being able to see the full stack picture of our application layers, microservices, and databases has allowed us to better configure our architecture to maximize performance without spending too much money. Additionally, we have been able to get more detailed diagnostic details when debugging performance issues, because we are able to more accurately track the client side event all the way down to the database calls.,New Relic helped us reduce cost by showing us that our individual servers were supporting a larger load than we had speculated. Even during peak times we were able to track through our reporting that the server was still in acceptable ranges. As such, there was no need to run multiple instances, which cost extra.,New Relic has improved our stability by giving us detailed diagnostics of our server issues. Most notably is our database performance, which has allowed us to better construct queries and reduce the amount of data that needs to be returned. Our dashboards alert us to problem queries ane we can refine accordingly.,Amazon CloudWatch,LogglyPowerful application performance monitoring, and tight integrationWe are using New Relic on almost all of our websites and our clients' websites in order to drill down into the performance of individual functions and help to troubleshoot issues that come up and debug our sites during development. Since it integrates with Pantheon and many other hosting providers and server technologies, we're able to easily pull everything in.,New Relic lets you drill down into the nitty-gritty of your application, breaking down requests however far you want in order to inspect the performance of your application throughout the request lifecycle. New Relic offers many integrations with other services and technologies, making it easy to get it set up and start using it. New Relic offers many views and types of visualizations to help you understand what's going on in as much detail as you want to know.,The way that New Relic integrates with certain third parties leaves room for improvement. With Pantheon and Cloudways, for example, the websites aren't associated with my NewRelic account, so if I'm already logged in when I click a link for one of those sites, I often run into session issues and have to log out and then click the link again. New Relic can be pricey if it's not included with another service you subscribe to, and if you can't get by with the free features. New Relic is so powerful that it can be hard to understand some levels of what's going on unless you're already familiar with all the concepts it's referencing. Some more contextual help for new users could aid in adoption I think.,10,New Relic has helped us to troubleshoot some very difficult issues that we otherwise would have spent much longer on, saving money and increasing client happiness. New Relic being included with some of the services we already use means we don't have to pay for separate APM services in many cases, saving us more money. New Relic's session issues with multiple services trying to automatically log us in when clicking links from those applications has caused headaches and lost development time in certain cases, especially with people unfamiliar with this behavior.,We mainly use New Relic in the context of single applications and mostly use it in the context of public websites. Nonetheless, New Relic's ability to bring together related services and aspects of an application is powerful and makes it easy to correlate events and analyze the full picture of what's happening.,NewRelic has accelerated our cloud adoption by allowing us to quickly migrate applications to the cloud, compare performance, and resolve bottlenecks. It has helped to reduce costs for those same reasons, by saving us time and development resources.,Our DevOps processes are greatly improved through the use of NewRelic. Through monitoring and alerting on performance issues and creating dashboards, we can catch issues before they become major problems, and we can be on top of any problems the developers are experiencing, able to hone in on where an issue is coming from much more quickly.,AppNetaExcellent comprehensive Application MonitoringNew Relic is used by our engineering department to track application performance, specifically response times, error rates and unhandled exceptions. It gives a great view as to what is going on under the hood of our web application as well as providing the ability to send alerts to notify our on call engineers as to when something is going wrong.,Good support for profiling the main web application frameworks including Microsoft ASP.NET. Provides good insight into database queries that may be causing performance problems. Tracks historical application response times to give a good idea of any outliers in performance.,The thread profiling feature is handy however the usability could be improved, it can be hard to setup and determine the results. The configuration of alerts and who is to receive them can be time consuming to set up. The pricing model could be improved, it's pay per connected agent and if you are operating in an environment where machines are transient it's hard to get a grasp as to what you will be charged.,9,New Relic has enabled us to be proactive when it comes to application errors, we can fix them before they reach a larger segment of our user base. We've been able to identify poorly performing database queries and tune the performance as a result. We've improved customer satisfaction by tracking overall performance and making improvements over time.,Overall the ability to get a good view of what is going on in our application stack has improved customer satisfaction with quicker response times as well as fewer bugs over time. By providing insight into what application errors we are running into in production, we have been able to resolve them before they get out of hand.,New Relic helped accelerate cloud adoption in a bit in that we are able to deploy more cloud servers without worrying about spending too much time monitoring each one, since it works seamlessly with our infrastructure. It has reduced cost in that it has helped limit customer churn due to our improved performance.,We have benefited from the dashboards quite a bit, if there is a production issue, it can be the default view for our DevOps team. The dashboard usually gives good insight as to what part of the stack is having issues (whether it may be poorly performing database queries or increased application errors..),Stackify Retrace,Slack, JIRA Software, SentryThe best application and server monitoring tool I ever foundWe are using New Relic to monitor the performance of our applications. This is much better than just tracking CPU and memory usage or response time of a web-server as it really shows how quick it works for end users. Plus, I like the interface, on one screen you see the app score, web transaction time, requests per minute, as well I may quickly check for errors and many other small things.,Measuring Application performance score (instead of just CPU or memory usage) All important information about an application's server on one screen Has a free plan Easy to set up,Price is too expensive for small virtual servers (like the ones for $10-20 a month),9,Saving time when some problem with applications arises Saving time on improving the performance of applications Saving time as all data collected under "one roof",It helps to save time when some problem with applications arises as well as saving time while trying to improve the performance of applications (as you can see weak points pretty easily). It is very useful to have all the data in the same place, especially if you are managing a lot of servers.,As New Relic's daemon is easy to install and it can be done automatically(for example on Amazon EB) it makes monitoring of applications much easier in the cloud.,New Relic's APM helps to save time when there is some problem with applications, as you may quickly see where the problem comes from. Also, improving the performance of applications became much easier, as you can see the parts of applications that work slow, therefore, should be prioritized.,Zendesk, Trello, Amazon Simple Email ServiceNew Relic, The Ultimate Application Performance Monitoring ToolWe use NewRelic primarily for application performance management (APM), though have enabled a few of the optional extras (infrastructure, as an example). The software makes it easy for us to find performance bottlenecks in code while making system up-time monitoring simplistic and efficient. Insights allow us to create useful dashboards to keep a close eye on web server errors, CPU usage, transaction deviation and more.,Simplifies bottleneck diagnostics Create alerts easily for system events (errors, traffic, 404-ing etc) and integrate easily with third parties Monitor web page performance & site usage,Steep learning curve No Apple Watch app, though the NewRelic iOS app can flag alerts on your watch, if you have them configured,10,Improved application performance Significantly reduced run-time on mission critical tasks Reduced downtime periods,CloudFlare, Klipfolio, Google AnalyticsNew Relic is not new, but it certainly is a leading APM solution.New Relic is being used for application performance monitoring as well as for outage root cause analyses. It is used company-wide. New Relic mainly addresses business continuity and performance requirements for business.,Presentation of APM data in a concise and easy to visualize format in dashboards. Ability to drill down into details. Recent thrust into making better AI-based dynamic baselining offers has great potential.,Dashboards are somewhat cluttered and can use a sharper look and feel. I would prefer a more minimalistic approach. Ability to discover processes is not always without errors. The pricing model can be a bit more flexible (and affordable).,8,Not making as strong a case as Dynatrace for the price point. Not as intuitive to learn. I'd like to see New Relic provide better machine learning. Has helped us discover more details in many areas.,Dynatrace Application Monitoring,Splunk Enterprise, Jenkins, VeracodeWorld Class Application MonitoringOur SaaS platform is used for healthcare, so uptime is absolutely critical. Almost everyone uses New Relic or the data from New Relic. Our engineering department gets paged if there's a problem, Software QA uses it to benchmark website performance, and the customer support and sales teams use it to measure how we're doing with our SLAs. Without it, we'd be almost totally in the dark as to how our application was behaving.,A single tool to rule them all! New Relic can give you almost any kind of performance data you'd like to see. I wouldn't quite say it's single-pane of glass since their modules are discrete with minimal cross-links, but having several views into your application with a single tool is pretty powerful! Their APM module is first class. I think AppDynamics and DataDog might be about their closest competitors, but most everyone else just doesn't compete. I even had a hardware monitoring vendor tell me they had an APM offering that was far cheaper than New Relic, but by his own admission, was not worth considering if put next to New Relic's APM. Plugins. This is a pro and a con, as it's nice that you can extend their monitoring sets, but we would like some of this to be part of their standard offering. It is possible to set up your own data channels though, and monitor pretty much any customer metric you'd like to!,Price. This is the biggest issue for us. It's far from cheap. But every time we look at other options, it seems pretty clear that you get what you pay for. Plugins again. While it's nice that you can feed your own custom data into New Relic, there are some things that seem really odd considering that they aren't working by default. Some examples: Monitoring AWS infrastructure via CloudWatch, db performance (APM is application side only, isn't clear about what's going on at the DB layer), etc. API keys are really, really confusing. While this is such a small little thing, the moment you start integrating New Relic with other tools such as Dashboards, it'll drive you bonkers. There are three different types of API keys, the documentation isn't overly clear about which one gets you the data you want, and it doesn't follow user ACLs at all. For certain data, the user must be a full admin just to get read access. They really ought to overhaul this, allow service accounts, allow each API key to access all data based on the associated account's ACL, and have all API keys tied directly to an account/ACL.,8,Being able to show past application performance is critical to closing new deals. New Relic is our source for all that data. Quickly addressing issues is also critical. This alerts us before customers do, and it also gives us the historical data to address the issue quickly.,AppDynamics,CircleCI, Ansible, Alert Logic Network Threat DetectionNew Relic - Great tool for Application Monitoring and AlertingThe engineering team at my company used New Relic to monitor production instances of our applications. We used it for basic health checks, as well as to check on utilization at the various application layers -- Javascript, SQL, Java. New Relic gives good information on what errors your application throws, which can help bring bugs in your code to light without needing clients to find them.,Health checks. Makes sure you can produce a highly available, reliable application. Database bottleneck analysis. Shows which queries take the longest amount of time, to understand utilization and allows for optimizations. Javascript error catching and analysis Logging and analytics. Good alternative to logging technologies like Kibana, Splunk, Datadog. Visualizations help paint a clear picture of what's going on, not just tables of data.,Like many third-party tools, there are costs associated to use. If you have a very advanced application setup with many servers and applications, the pricing model might not work for you. There are a handful of other tools, that require more work to setup and use, and might not be AS good, but are free or lower costing. Sometimes, the interface can be a little tricky to use. Parts of the interface are very intuitive and easy to use, others are more challenging. If you're working on a purely back-end application, with little to no front-end, New Relic doesn't work too well, because there isn't a browser to run in and obtain stats.,8,Helped to reduce bugs in the application Helped to be improve application availability and performance. Can see when things aren't going well and get alerted. (Monitoring and Alerting) Information such as SQL performance and long running queries allow application to be tuned and optimized,Datadog, Splunk Enterprise and VictorOps,Datadog, VictorOps, PyCharm, Visual Studio IDE, Udemy for Business, GitHub, Okta, MySQL, Microsoft SQL Server, PostgreSQL, MongoDB, Mixpanel, Docker, KubernetesNeed to manage, analyze and optimize multiple apps and platforms? New Relic is the solution.Basically New Relic is used both internally and for clients we consult. It helps us optimize many aspects of apps we create, mostly for educations and events, and also get great insights for each application we create or analyze. It's a great tool for us to help clients improve the apps, make decisions, and get better results on mobile.,Dashboard with all data in one place Track changes and improvement on my apps Optimize my apps and improve user experience,A better interface design and ability to customize more the dashboards Ability to have multiple users and roles, and multi-language options More educational docs,8,Better management of all apps Better analytics and insights,Klipfolio, Site24x7, Zoho Projects and Google Marketing Platform (formerly DoubleClick),Klipfolio, Site24x7, Moz, SEMRush, Google Marketing Platform (formerly DoubleClick)Comprehensive Application Performance MonitoringThe engineering team at my company uses New Relic to monitor our application's performance. We use it to trace errors and track the latency of our back-end services. New Relic helps us to detect defects and performance problems before our customers do. We also use New Relic to prioritize improvements to the performance of our services and databases.,New Relic's PagerDuty integration is essential. It helps the right people know when there are problems. Error monitoring is great. Traces help us understand defects quickly. New Relic is great for measuring the throughput and latency of different transactions. It helps us understand what proportion of the time is spent in different layers of the application.,New Relic can instrument many web frameworks out-of-the-box, but some of the less-popular frameworks require development. It can be hard to express that some 400-series responses are acceptable and expected, but that an unusual volume of them could be a defect. New Relic is very expensive, particularly if you have many QA environments.,8,New Relic helps us detect defects before our customers do. New Relic helps us prioritize performance improvements. Engineers don't need to spend time measuring the latency of transactions themselves. New Relic helps us notify the appropriate people rapidly when there are problems.,We use New Relic primarily to measure the performance of our application back-end. Tracking the frequencies of different types of errors allows us to detect problems before they affect our customers. Tracking the latency of transactions helps us to understand how to prioritize improvements. It also helps us understand how to scale our back-end infrastructure as we grow.,My company did not migrate to a cloud platform; we built on Amazon Web Services from the beginning. I don't have experience migrating an on-premises application to the cloud with New Relic.,Alerts and error monitoring have been extremely valuable to our dev-ops engineers and our product engineers. Alerting the appropriate people when there are problems is critical responding rapidly to incidents. Dashboards for monitoring the latency of key transactions are important for prioritizing work and understanding how to scale our infrastructure.,Greate APM tool option for monitoring and continous improvementNew Relic is used for all our customer environments. We use it for monitoring and improvement purposes. I am a developer who is also started to play a role as DevOps day by day (thinking in DevOps concept is being mandatory each passing day as you most of you could notice). I really observe benefits on many topics in the context of monitoring and innovation especially for the improvement occassions.,It is a great tool to discover which processes are most consuming and improve your products. It finds out bottlenecks easily with sufficient visualized graphs. For example, you can quickly get answers of where a received http request did come from and by which method / section (a remote call, db query, a calculation etc). It is also possible to profile your JVM easily (if your app runs on JVM for sure). It can feed your ES data, therefore link to for instance pager duty. Display overall KPIs like rendering time and page load time of a web page. It can be also useful if your app also contains HTML UI.,It is not so easy to investigate data by filtering in a specific time window. I hope that UX will be improved. IMO, time picker is not user-friendly. The learning curve might be plaguesome for an ordinal tech guy at first. Don't know pricing terms /strategy or other suff, however our managers' complain about the highness :),9,Predict bottlenecks before they go live. Significantly improving performance. Setting up is relatively easy for getting first rough insights because it is like plug and play for the applications.,New Relic provides us various insights belonging to the whole customer environment: how are our processes going on and where the bottlenecks are performance wise. Even we use its insights as dashboards in displaying on a giant screen television in our engineering office. My company gets benefits of its capabilities becaues our services are critical for our customers to keep all of them up and running all time.Excellent APM toolNew Relic is used as an APM (application monitoring tool) across our organization. It's SaaS based. New Relic provides a centralized place to monitor app our applications. Alerts in New Relic are very helpful and help us in the analysis and monitoring of production issues.,New Relic provides enough detail to monitor and analyze issues. We have a java based microservice application. New Relic provides all transactions details, time, slow running transaction, JVM, database query details etc. It's easy to analyze issues with New Relic. New Relic provides various key metrics and a dashboard. Metric explorer and dashboard helps in monitoring of applications. Dashboards are easy enough to build. The alerts feature is easy to configure. Email or other alerts can be set up. Alerts have helped us to prevent production issues. Another great feature is the ping service. We use ping on our application URL on regular interval to ensure that app is up and running.,It's a little costly. Configuring a mobile app requires a license key which is more costly.,9,New Relic has helped in preventing the production issues which in turn has helped in increasing application up time. New Relic helped in saving a lot of effort in issues analysis and reduced manual efforts.,Most of our applications are based on a micro services architecture. New Relic has helped in providing real time performance of the applications. For both front end and back end, New Relic provides a clear view with many graphs like CPU, heap, memory, DB connections, thread, external service call etc. We use the New Relic dashboard to keep track of app performance and alerts help to mitigate the issue before it impacts the business. Performance in real time has helped our business to meet the SLA across the organization.,New Relic cloud integration is easy to set up. We use AWS. New Relic reduced the cost of application monitoring. Setting up any application in New Relic is quite easy.,We have devops process and build deployment and performance testing automation. Every time a build is deployed, an automation test runs. With New Relic, we get the required alerts if there are any issues and we monitor the application via a dashboard. This has helped us to ensure that production deployment is smooth.,CA Wily Customer Experience Manager,analyzing issues setting up alerts creating dashboard configuring applications,9New RelicWe use New Relic for application performance monitoring, availability monitoring, logging of historical performance data, infrastructure monitoring, and alerting. Our New Relic dashboards are crucial for troubleshooting and for triaging site incidents. It's always loaded on all support engineer's machines.,New Relic's historical APM is one of the best in-class. It's simple to implement and use and provides a very flexible query language for creating monitors. New Relic's UI is simple and elegant. Even our thickest support engineers have an easy time with it. New Relic's infrastructure monitoring is cake to implement and provides tremendous value.,I hear New Relic is developing a log aggregation service. That would be a great improvement to the platform. New Relic's agents are a bit greedy with system resources.,10,We replaced Datadog with New Relic for a net negative spend and more powerful platform. Easy ROI.,New Relic's dashboards have enabled us to quickly assess site issues and pinpoint faulty infrastructure during triage.,We're not using it for this purpose.,Absolutely. New Relic has empowered my DevOps team to quickly observe health of all infrastructure.,DatadogNew Relic a must for DevOps, SRE and Engineering teams.New Relic is an APM (Application Performance monitoring) tool that helps in monitoring response time, throughput, and error rates for web applications and databases. Our applications run on AWS EC2 and ECS clusters and New Relic helps with app performance monitoring and alerting. Our apps or products are composed of multiple microservices. New Relic can give a big picture view of all the applications and tracing.,New Relic is very good for application performance monitoring giving you graphs of time taken for a request to be processed by your backend application. It also provides thread level performance for applications and databases. This can help uncover performance bottlenecks and monitor query timings in the database. Its graphs provide transaction-level breakdowns including % time, average calls per transaction, and average time. These can help you visualize each participating component in the backend that processes your request. If your applications are written on JVM based languages like Scala or Java then it also provides JVM Performance Analyzer. It can provide data like thread activity, HTTP session data, connection pool metrics, class load/unload counts etc. It provides cool graphs for analysis and custom alerts. You can set up custom alerts.,New Relic can improve graphs and how APM data is represented. Custom dashboards could provide more options for application monitoring. Would help if the new custom dashboards widgets could be in New Relic to help with customized dashboarding.,8,New Relic is an important tool for our AWS Cloud monitoring and alerting capabilities. It is a handy tool for SRE (Site reliability engineering) teams. This or a similar tool is an absolute must if you are working in a micro services based environment.,We use New Relic for application performance monitoring and database monitoring and alerting for AWS cloud applications and on-prem applications. For a microservices based organization, this or similar tool is a must. Custom dashboards and analysis reports are very useful for our organization. It also helps with SLA reporting that is required for our customers. Availability monitoring is another feature that is used by engineering and SRE teams.,We use New Relic for on-prem and cloud applications. We have not used it or seen how it can help reduce migration risk. However, it has helped in cloud adoption and monitoring of our cloud infrastructure and applications. We use AWS, and AWS CloudWatch has some good CPU and memory level monitoring already available. However, New Relic provides a great improvement over AWS level monitoring of its cloud infrastructure.,New Relic is used by our DevOps teams as well as SRE teams for application monitoring, performance analysis and alerting. It is a key part of monitoring and alerting of our applications running on cloud and we use it for continuous monitoring and debugging. Its reports and data are used in various dashboards for performance analysis and reporting SLAs to customers.,PagerDuty, Datadog and Amazon CloudWatch,Datadog, Amazon CloudWatch, PagerDuty, Envision EcommerceA Unified view of software and systemsWe deployed New Relic in 2015 for our critical middleware applications and we are proud that product has fulfilled the requirements. It provides us extensive details which is helpful in identifying root causes and debug potential issues. It is also very easy to create or read monitoring graphs and alerts.,Monitors the right things in the environment so we can speed up resolutions and focus on what matters Scales with our needs without being a burden to manage. Helps us manage and optimize our usage of today’s complex new technologies Able to breakdown performance for slow transactions and very helpful in case of pulling historical data.,The only thing that strikes to me is audit capabilities.,10,Real-time error analysis with on-demand diagnostic tools Connects application and infrastructure performance,With New Relic we have overcome the complexity of modern scalable applications by connecting code-level visibility with dynamic operating environment - all from a single screen. Recently the tool helped us to trace slow requests down to the line number and database query and we were able to quickly resolve the issue.,New Relic agents collect detailed application performance data as your app moves from on-premise to the cloud, with no additional configurations.,There are different layers of monitoring and data collection and the tool seamlessly integrates with other tools used to build, deploy, and support software, including common logging, configuration management, and incident response tools.,AppDynamics,Red Hat Enterprise Linux (RHEL), ServiceNow, HPE Nimble Storage, Cisco UCS C-Series, Dell EMC Unity, VMware ESXi, VMware Site Recovery Manager,20,3,Easy to scale Improve customer experience,By providing real-time insight to our applications,10New Relic is a good product for medium to large businesses.We used New Relic (NR) while we were experimenting with highly scalable fault-tolerant web apps. In a micro-service architecture, it is hard to draw lines between individual server level reports and collective application reports. We found out about New Relic through Google ads and there were some promotions going on regarding free t-shirts and so on, so we decided to try it. We used NR for application monitoring purposes in a 3-instance environment scaled across 3 different AZ.,It was particularly good at aggregating the results and showing one view for it. The views were customizable and easy to work with. We definitely appreciated the range of processes you can monitor using New Relic. It was a good solution to monitor servers and DBs. Loved the ability to integrate different plugins as per our use case. This way we also came to know about some metrics that we didn't initially account for, and it helped us a lot in figuring out our performance. Given that we were using different AZ, New Relic helped us see the different response times from different geography.,First and foremost, their UI needs to implement better web sockets. This would definitely improve the performance and make it light weight. We were doing experiments back then, and were short on fundings like any other startup. So we made the decision to not use any feature that might create a hard dependency for us. Hence we only used the free features. I wish there was a better pricing model for startups. Not really a big issue, but maybe they can sponsor better documents, like a step by step setup process, in sites like Medium that people can follow. Their documentation is kind of overwhelming.,7,Since we decided not to try NR with a paid version, our efforts to learn and use NR was mostly an experiment rather than an investment. Its good to know about the tool, and we might even pursue this in the future, but as of now, we didn't choose to go for the pro version. In our assessment, there is a medium learning curve. Be prepared to read lots of documentation. So at least one of your resources needs to be dedicated to this. One positive impact that we felt was that we came to know of different metrics that really helped us understand our performance.,We definitely appreciated New Relic for its ability to show one view for the entire application with a micro-service of instances. Once you can get your dashboard up and running, there is definitely a lot of potential. For a short period, we were totally relying on these metrics to enhance the performance of our web app.,Going to the cloud is challenging on its own. Adding New Relic wasn't quite easy when you consider CICD and automation. AWS is already big and complicated, so adding NR was tough. It didn't help us reduce AWS cost because that is not what we were using it for. One thing is good about New Relic though - it doesn't matter if you are using AWS, Azure, or GAE; NR will work the same for you.,NR wasn't quite helpful to us in the DevOps sector. It could be because of our lack of knowledge of New Relic, but we had a hard time automating the install of NR to all our AWS instances that were created using auto-scaling groups. Then there is the matter of your instance type. Our Java application was already using the memory to its capacity of the micro instance, and there was no room for NR to run, so we had to upgrade to a small instance.,Elasticsearch, Logstash and Amazon CloudWatchUnspecified
New Relic
120 Ratings
Score 8.1 out of 101
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New Relic
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Score 8.1 out of 101

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Jayson E. Conry profile photo
Score 10 out of 10
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New Relic APM is currently being used as a consolidation tool. As our organization is shifting focus into the cloud, utilization of native SaaS is of specific value. We had initially started by monitoring our external websites and have now begun expanding into our internal sites as well as mobile applications. This gives us a better understanding of end-user customer experience and quickly allows us to improve customer experience.
  • Ease of configuration makes it quick to apply and begin receiving and reviewing of data.
  • Dashboarding is intuitive and easy to understand.
  • The depth of data collected allows for more details application development.
  • From an end user stand point only seeing the "Top" isn't as helpful as it could be if multiple sources are associated to the same JVM.
  • From an administrative standpoint, the inability to take default dashboards and dissect them within insights makes it less intuitive to recreate for other processes.
Step transactions and Web URL sequence monitoring is more difficult than it could be. Having a recorder process would take this tool to the next level. That said, the console is so easy to use that there is hardly any training required to access data you need to find or view.
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Jon Shurtliff profile photo
Score 7 out of 10
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We have used a couple of different tiers of New Relic. Our Dev Ops manager first used it to track all bugs, issues, and uptime, giving us alerts and warnings to help us proactively manage our applications. Now we use it more as a traffic monitoring tool, helping us know how our server is performing against traffic and demand.
  • Very thorough with alerts and emails.
  • Immediate responses to issues.
  • Provided a great weekly summary for traffic and issues.
  • Alert management was difficult at first -- you really get too many if you don't curate them.
  • The setup and fine-tuning took us a bit to figure out, but settled down after we normalized.
When you need automated alerts and good traffic data, New Relic is a great tool. You definitely get what you pay for, and while New Relic is priced competitively, it gives a lot more than the free or cheaper solutions.
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Score 9 out of 10
Vetted Review
Verified User
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Implemented across the entire organization, New Relic has been the platform that enabled our migration to Cloud IaaS and PaaS over the past 2 years. We use it with AWS, GCP, and Azure and across a wide variety of Linux and Windows OS flavors. We needed a way to empower teams with granular visibility into their infrastructure, applications, and the components that made it all work. With a goal to implement a Digital Experience Monitoring strategy aligned with the Gartner AIOps model (Algorithmic IT Operations), we found New Relic's suite of products delivered the best cost/benefit ratio.
  • Granular visibility into time-series data.
  • API allowing data to be written to a common dataset (Insights) and then visualized.
  • Almost captures the unicorn of a "single pane of glass" view.
  • Cloud-centric / OS-centric. There is no/limited ability to query metrics with an agent installed.
  • Insights-based queries (dashboards and alerts) are limited to 1000 (soon to be 2000) records and that doesn't work for enterprise scale.
  • NRQL is awesome -- except when it isn't. The replacement QL is more robust but is significantly more complex to learn.
  • No agent management tools in the platform. And, yes, you will want agent management tools after the first dozen or so deployments.
Do you need to monitor OS-based workloads? Do you have a mix of on-prem and Cloud instances? Do you need to have a converged view to see your OS, application, real-user monitoring (REUM), Synthetics, and other time-series data? New Relic is the platform that can deliver on those requirements.

Their technical support one of the best engagements we have had with a vendor. Exemplary in every way!
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Score 9 out of 10
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We use New Relic to get stats on page hits and performance metrics of our website, hosted on Acquia. We use it to monitor slow SQL queries and also page load times and get statistics on browser types as well as what device is accessing our site's pages. It is also the default performance monitoring tool for Acquia sites.
  • Integrated tightly in Acquia environment
  • Easy to setup
  • Granular reports and statistics
  • Easy to forget about it as the integration is seamless
  • Interface can be very confusing as there are many parameters being monitored
Well suited for monitoring our Acquia website. We have not tried it on any other internet-facing service.

Probably overkill for any internal sites or servers as it monitors too many parameters and may be cumbersome to manage. The management interface is too cluttered and cannot be customized to only monitor deployed agents. Maybe I do not know how to do that.
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Score 8 out of 10
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We used NewRelic across all departments in the organization. It allowed us to give visibility into different metrics of the backing database. Also allows for easy construction of dashboards for accurate graphic representation of data across the organizations relevant to the different departments; whether it is tracking usage of a new feature, installs, or unique events.
  • Charting of data.
  • Easy SQL query backed reporting.
  • Easier navigation.
  • More guidance for those that don't know SQL.
Great dashboarding capabilities. Can build out reports of any level of complexity.
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Score 9 out of 10
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Verified User
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I'm using New Relic in a Django project, a site with high traffic and a subscription service, that's why it is important for us to have a solid monitoring system for our clients. In this particular case we are using New Relic to be sure that our site remains fast, reliable, and lets us react quickly to any major or minor error. New Relic also helps us monitoring the application to know if every part in the stack is working properly.
  • Show detailed information about the performance of code functions and SQL queries.
  • Monitor the CPU, memory, and I/O usage of a Linux server.
  • Manage and send alerts about critical issues in your project.
  • The web dashboard frontend is sometimes slow.
  • Pricing model is too big business oriented, it is expensive for startups.
After my experience, I found New Relic well suited if you have a critical online service or product and also a dedicated team to mantain and improve it over time. New Relic gives you a lot of interesting data to help you make technical and customer related decisions. One of our services is a web application where users can buy services between them, and it's critical for us to keep all services up and running without errors.
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Score 8 out of 10
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New Relic Insights is used by my organization's technology and web development team. It is used to monitor website uptime, troubleshoot site outages, and track code deployments. New Relic also monitors website and database speeds and provides an "Apdex" score, which tells the team how many users are having a smooth experience on our website.
  • Monitoring of web transaction times -- New Relic does a great job of showing us how quickly our site is loading and what processes are slowing it down. It breaks site speed into several categories, such as querying, back-end code, caching, etc., which allows us to more easily improve site speed.
  • Alerts -- New Relic sends alerts whenever the site goes down or site speed drops below a particular threshold. This is very helpful in minimizing downtime.
  • Error analytics -- with the New Relic pro plan, you can quickly and graphically identify any site errors that may cause lags or downtime.
  • User interface -- the interface is too complicated for non-technical users to operate. Only those experienced in server management and code will benefit from the product.
  • Pricing -- there's a free plan, but to get most of the features, it will cost you.
New Relic Insights is well suited for smaller web development teams who do not have the resources to hire a dedicated web server manager. It is also great for teams who deploy code often and need a debugging and monitoring tool. New Relic can save valuable troubleshooting time and frustration by providing excellent insights at all times.
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Score 8 out of 10
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New Relic is used in the IT department to monitor servers and our e-commerce website. It provides server-level metrics, JavaScript error monitoring, and uptime monitoring for servers and the website.
  • Server Monitoring
  • App Debugging
  • Uptime Alerts
  • Can get pricey
  • Infrastructure monitoring used to be better (and free)
New Relic works great if you are doing any sort of custom development and run a production web app. I’m not sure however how good the Docker support is because I haven’t used New Relic for that. I have also found that if you use almost exclusively SaaS providers and don’t do custom development there may be more economical options.
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Rounak Jangir profile photo
Score 9 out of 10
Vetted Review
Verified User
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New Relic gives us the performances of our application. Monitoring the application becomes a very crucial part, it gives us whether the servers are running, from where the runtime errors are coming, it even provides the database query performances. We are using New Relic in the Monitory and software testing department.
We are using it for the basic server monitoring also, we have layers in the application, data layer, orchestration layer etc. So each layer has its functions. Using New Relic we are monitoring each layer and web server in order to sort out the errors easily and effortlessly.
  • It is very easy to use and implement in your application.
  • Basic Monitoring service will tell you about your application's performance and whether it is working well or not.
  • Visualisation is what I like the most. Gives you the graphs.
  • Database-related errors also can be monitored using New Relic.
  • For small companies the price is very high.
  • Sometimes I feel the response time is too much. There are some times where I have to wait for minutes to load the software.
  • The dashboard they provided can be simplified, and can be made more user-friendly.
If you have full-fledged web application such as a website then New Relic is very good. But for small companies the price might be high. If you have backend servers which are connected to the Android and IOS apps then New Relic might not be good, there are some other alternatives such as Mixpanels.
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Sean Patterson profile photo
Score 8 out of 10
Vetted Review
Verified User
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We are using New Relic to monitor a growing number of microservices and infrastructure for a major project we are building. New Relic allows us to easily keep an eye on what services are up, what services are down, and what services are having problems. Thanks to the altering and integration features of New Relic, we are notified immediately when a service is having issues and can attend to it right away.
  • Performance Monitoring
  • Detailed Reports
  • Management Interface
  • Configuration through code - Basic items can be configured through code, but being able to set advanced features, like Apdex would be nice.
For detailed performance monitoring, as well as quick setup of services, New Relic does an amazing job. It also does a great job of easily "guiding" you into problematic database calls. If you're looking for specific event tracking, such as how many times a page is viewed, or how many times a user clicks a certain button, New Relic is less suited for that even though there are ways of implementing it.
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Ben McClure profile photo
Score 10 out of 10
Vetted Review
Verified User
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We are using New Relic on almost all of our websites and our clients' websites in order to drill down into the performance of individual functions and help to troubleshoot issues that come up and debug our sites during development. Since it integrates with Pantheon and many other hosting providers and server technologies, we're able to easily pull everything in.
  • New Relic lets you drill down into the nitty-gritty of your application, breaking down requests however far you want in order to inspect the performance of your application throughout the request lifecycle.
  • New Relic offers many integrations with other services and technologies, making it easy to get it set up and start using it.
  • New Relic offers many views and types of visualizations to help you understand what's going on in as much detail as you want to know.
  • The way that New Relic integrates with certain third parties leaves room for improvement. With Pantheon and Cloudways, for example, the websites aren't associated with my NewRelic account, so if I'm already logged in when I click a link for one of those sites, I often run into session issues and have to log out and then click the link again.
  • New Relic can be pricey if it's not included with another service you subscribe to, and if you can't get by with the free features.
  • New Relic is so powerful that it can be hard to understand some levels of what's going on unless you're already familiar with all the concepts it's referencing. Some more contextual help for new users could aid in adoption I think.
If you're concerned about the performance of your application, or you'd like a powerful tool to assist with debugging certain issues and analyzing your function calls, this is one of the best tools available anywhere. If you just need general application monitoring or uptime monitoring, this is overkill.
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Kevin Van Heusen profile photo
Score 9 out of 10
Vetted Review
Verified User
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New Relic is used by our engineering department to track application performance, specifically response times, error rates and unhandled exceptions. It gives a great view as to what is going on under the hood of our web application as well as providing the ability to send alerts to notify our on call engineers as to when something is going wrong.
  • Good support for profiling the main web application frameworks including Microsoft ASP.NET.
  • Provides good insight into database queries that may be causing performance problems.
  • Tracks historical application response times to give a good idea of any outliers in performance.
  • The thread profiling feature is handy however the usability could be improved, it can be hard to setup and determine the results.
  • The configuration of alerts and who is to receive them can be time consuming to set up.
  • The pricing model could be improved, it's pay per connected agent and if you are operating in an environment where machines are transient it's hard to get a grasp as to what you will be charged.
New Relic is great for profiling most web applications and determining what is wrong with them and if they are performing well. It is less appropriate for desktop applications, technically you could integrate with New Relic but there are most likely better options out there for that use case. New Relic also has support for profiling mobile apps but it is not as comprehensive as their web support.
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Eugene Bos profile photo
Score 9 out of 10
Vetted Review
Verified User
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We are using New Relic to monitor the performance of our applications. This is much better than just tracking CPU and memory usage or response time of a web-server as it really shows how quick it works for end users. Plus, I like the interface, on one screen you see the app score, web transaction time, requests per minute, as well I may quickly check for errors and many other small things.
  • Measuring Application performance score (instead of just CPU or memory usage)
  • All important information about an application's server on one screen
  • Has a free plan
  • Easy to set up
  • Price is too expensive for small virtual servers (like the ones for $10-20 a month)
If some issue happens with an application I go directly to New Relic's dashboard where I can see immediately what happened and therefore quickly fix the problem. You can see how different layers of your application perform there and immediately identify in some cases where the problem arises from.
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Matthew Berry profile photo
Score 10 out of 10
Vetted Review
Verified User
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We use NewRelic primarily for application performance management (APM), though have enabled a few of the optional extras (infrastructure, as an example). The software makes it easy for us to find performance bottlenecks in code while making system up-time monitoring simplistic and efficient.

Insights allow us to create useful dashboards to keep a close eye on web server errors, CPU usage, transaction deviation and more.
  • Simplifies bottleneck diagnostics
  • Create alerts easily for system events (errors, traffic, 404-ing etc) and integrate easily with third parties
  • Monitor web page performance & site usage
  • Steep learning curve
  • No Apple Watch app, though the NewRelic iOS app can flag alerts on your watch, if you have them configured
New Relic is very well suited to identify performance bottlenecks and identify areas where there's room for improvement in your application. It narrows down the time and resource consumption to a method-level which makes it much simpler for developers to implement performance enhancements and apply fixes more practically than out in the wild.
Read Matthew Berry's full review
Angus Bagchee profile photo
Score 8 out of 10
Vetted Review
Verified User
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New Relic is being used for application performance monitoring as well as for outage root cause analyses. It is used company-wide. New Relic mainly addresses business continuity and performance requirements for business.
  • Presentation of APM data in a concise and easy to visualize format in dashboards.
  • Ability to drill down into details.
  • Recent thrust into making better AI-based dynamic baselining offers has great potential.
  • Dashboards are somewhat cluttered and can use a sharper look and feel. I would prefer a more minimalistic approach.
  • Ability to discover processes is not always without errors.
  • The pricing model can be a bit more flexible (and affordable).
Well suited for bootstrapping an APM program.
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John Grosjean profile photo
Score 8 out of 10
Vetted Review
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Our SaaS platform is used for healthcare, so uptime is absolutely critical. Almost everyone uses New Relic or the data from New Relic. Our engineering department gets paged if there's a problem, Software QA uses it to benchmark website performance, and the customer support and sales teams use it to measure how we're doing with our SLAs. Without it, we'd be almost totally in the dark as to how our application was behaving.
  • A single tool to rule them all! New Relic can give you almost any kind of performance data you'd like to see. I wouldn't quite say it's single-pane of glass since their modules are discrete with minimal cross-links, but having several views into your application with a single tool is pretty powerful!
  • Their APM module is first class. I think AppDynamics and DataDog might be about their closest competitors, but most everyone else just doesn't compete. I even had a hardware monitoring vendor tell me they had an APM offering that was far cheaper than New Relic, but by his own admission, was not worth considering if put next to New Relic's APM.
  • Plugins. This is a pro and a con, as it's nice that you can extend their monitoring sets, but we would like some of this to be part of their standard offering. It is possible to set up your own data channels though, and monitor pretty much any customer metric you'd like to!
  • Price. This is the biggest issue for us. It's far from cheap. But every time we look at other options, it seems pretty clear that you get what you pay for.
  • Plugins again. While it's nice that you can feed your own custom data into New Relic, there are some things that seem really odd considering that they aren't working by default. Some examples: Monitoring AWS infrastructure via CloudWatch, db performance (APM is application side only, isn't clear about what's going on at the DB layer), etc.
  • API keys are really, really confusing. While this is such a small little thing, the moment you start integrating New Relic with other tools such as Dashboards, it'll drive you bonkers. There are three different types of API keys, the documentation isn't overly clear about which one gets you the data you want, and it doesn't follow user ACLs at all. For certain data, the user must be a full admin just to get read access. They really ought to overhaul this, allow service accounts, allow each API key to access all data based on the associated account's ACL, and have all API keys tied directly to an account/ACL.
I think the biggest factor here is price. If you can get by with something cheaper, then great. Other people do basic up/down monitoring, and New Relic's biggest strength seems to be APM. But if downtime is money lost, reputation, etc, then you really need to consider two factors. One, of course, is the application's status, but it's also quite valuable to have historical data and the right tools to identify the issue and get the application healthy again. A cheaper tool might tell you the health of the application, but if it doesn't help you quickly fix any problems, it's only half of what you need. New Relic is worth the extra cost for us, as it gives us much more data to work with so we can address issues quickly.
Read John Grosjean's full review
Gabriel Samaroo profile photo
Score 8 out of 10
Vetted Review
Verified User
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The engineering team at my company used New Relic to monitor production instances of our applications. We used it for basic health checks, as well as to check on utilization at the various application layers -- Javascript, SQL, Java. New Relic gives good information on what errors your application throws, which can help bring bugs in your code to light without needing clients to find them.
  • Health checks. Makes sure you can produce a highly available, reliable application.
  • Database bottleneck analysis. Shows which queries take the longest amount of time, to understand utilization and allows for optimizations.
  • Javascript error catching and analysis
  • Logging and analytics. Good alternative to logging technologies like Kibana, Splunk, Datadog. Visualizations help paint a clear picture of what's going on, not just tables of data.
  • Like many third-party tools, there are costs associated to use. If you have a very advanced application setup with many servers and applications, the pricing model might not work for you. There are a handful of other tools, that require more work to setup and use, and might not be AS good, but are free or lower costing.
  • Sometimes, the interface can be a little tricky to use. Parts of the interface are very intuitive and easy to use, others are more challenging.
  • If you're working on a purely back-end application, with little to no front-end, New Relic doesn't work too well, because there isn't a browser to run in and obtain stats.
Good for applications that have front-ends, to track memory utilization, SQL query performance, errors that occur on a page, and logging/analytics. If your application doesn't have a front-end, New Relic is not as useful, as there isn't a browser for it to run in and thus collect stats. Personally, I prefer using tools like Kibana, Datadog, or Splunk for application log aggregation, even though New Relic has the functionality to do this as well
Read Gabriel Samaroo's full review
Ouali Benmeziane profile photo
Score 8 out of 10
Vetted Review
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Basically New Relic is used both internally and for clients we consult. It helps us optimize many aspects of apps we create, mostly for educations and events, and also get great insights for each application we create or analyze. It's a great tool for us to help clients improve the apps, make decisions, and get better results on mobile.
  • Dashboard with all data in one place
  • Track changes and improvement on my apps
  • Optimize my apps and improve user experience
  • A better interface design and ability to customize more the dashboards
  • Ability to have multiple users and roles, and multi-language options
  • More educational docs
If, like us, you handle multiple clients and several developments on different platforms, including iOS, Android, web apps and TV Apps, New Relic can be a great tool to use to oversee all the apps, manage them, and see well-organized data so you can make decisions and optimize many aspects.
Maybe if you expect certain integrations with other tools and software, it's a little limited, and pricing can be a limitation.
Read Ouali Benmeziane's full review
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Score 8 out of 10
Vetted Review
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The engineering team at my company uses New Relic to monitor our application's performance. We use it to trace errors and track the latency of our back-end services. New Relic helps us to detect defects and performance problems before our customers do. We also use New Relic to prioritize improvements to the performance of our services and databases.
  • New Relic's PagerDuty integration is essential. It helps the right people know when there are problems.
  • Error monitoring is great. Traces help us understand defects quickly.
  • New Relic is great for measuring the throughput and latency of different transactions. It helps us understand what proportion of the time is spent in different layers of the application.
  • New Relic can instrument many web frameworks out-of-the-box, but some of the less-popular frameworks require development.
  • It can be hard to express that some 400-series responses are acceptable and expected, but that an unusual volume of them could be a defect.
  • New Relic is very expensive, particularly if you have many QA environments.
New Relic is a great choice for monitoring the performance of your back-end. New Relic integrates with PagerDuty and supports many common web frameworks out-of-the-box. Error traces and transaction monitoring are valuable tools for detecting problems and prioritizing improvements. The thread profiler has helped us to understand some defects that were tricky to reproduce. The service maps it generates are useful.
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Score 9 out of 10
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Verified User
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New Relic is used for all our customer environments. We use it for monitoring and improvement purposes. I am a developer who is also started to play a role as DevOps day by day (thinking in DevOps concept is being mandatory each passing day as you most of you could notice). I really observe benefits on many topics in the context of monitoring and innovation especially for the improvement occassions.
  • It is a great tool to discover which processes are most consuming and improve your products.
  • It finds out bottlenecks easily with sufficient visualized graphs. For example, you can quickly get answers of where a received http request did come from and by which method / section (a remote call, db query, a calculation etc).
  • It is also possible to profile your JVM easily (if your app runs on JVM for sure).
  • It can feed your ES data, therefore link to for instance pager duty.
  • Display overall KPIs like rendering time and page load time of a web page. It can be also useful if your app also contains HTML UI.
  • It is not so easy to investigate data by filtering in a specific time window. I hope that UX will be improved. IMO, time picker is not user-friendly.
  • The learning curve might be plaguesome for an ordinal tech guy at first.
  • Don't know pricing terms /strategy or other suff, however our managers' complain about the highness :)
If you have a product which is used by at least 1 customer or you plan to sell more you have to improve. That's why you are going to fix and improve each day. But where to start or in which order / priority? This means you need an APM tool for it. That tool is one of the best and probably what it is cut out for!
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April 15, 2019

Excellent APM tool

Score 9 out of 10
Vetted Review
Verified User
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New Relic is used as an APM (application monitoring tool) across our organization. It's SaaS based.

New Relic provides a centralized place to monitor app our applications. Alerts in New Relic are very helpful and help us in the analysis and monitoring of production issues.
  • New Relic provides enough detail to monitor and analyze issues. We have a java based microservice application. New Relic provides all transactions details, time, slow running transaction, JVM, database query details etc. It's easy to analyze issues with New Relic.
  • New Relic provides various key metrics and a dashboard. Metric explorer and dashboard helps in monitoring of applications. Dashboards are easy enough to build.
  • The alerts feature is easy to configure. Email or other alerts can be set up. Alerts have helped us to prevent production issues.
  • Another great feature is the ping service. We use ping on our application URL on regular interval to ensure that app is up and running.
  • It's a little costly. Configuring a mobile app requires a license key which is more costly.
New Relic is well suited to monitor production and non production applications. I use New Relic frequently and it's well suited to analyze issues. It provides so many details that issues are easy to identify and it saves a lot of time. I used to struggle to go through logs before using New Relic. Insights, APM, alerts, ping etc., are great features.
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April 15, 2019

New Relic

Score 10 out of 10
Vetted Review
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We use New Relic for application performance monitoring, availability monitoring, logging of historical performance data, infrastructure monitoring, and alerting. Our New Relic dashboards are crucial for troubleshooting and for triaging site incidents. It's always loaded on all support engineer's machines.
  • New Relic's historical APM is one of the best in-class. It's simple to implement and use and provides a very flexible query language for creating monitors.
  • New Relic's UI is simple and elegant. Even our thickest support engineers have an easy time with it.
  • New Relic's infrastructure monitoring is cake to implement and provides tremendous value.
  • I hear New Relic is developing a log aggregation service. That would be a great improvement to the platform.
  • New Relic's agents are a bit greedy with system resources.
New Relic is relevant to all web properties. They have a robust, flexible platform.
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Score 8 out of 10
Vetted Review
Verified User
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New Relic is an APM (Application Performance monitoring) tool that helps in monitoring response time, throughput, and error rates for web applications and databases. Our applications run on AWS EC2 and ECS clusters and New Relic helps with app performance monitoring and alerting. Our apps or products are composed of multiple microservices. New Relic can give a big picture view of all the applications and tracing.
  • New Relic is very good for application performance monitoring giving you graphs of time taken for a request to be processed by your backend application.
  • It also provides thread level performance for applications and databases. This can help uncover performance bottlenecks and monitor query timings in the database.
  • Its graphs provide transaction-level breakdowns including % time, average calls per transaction, and average time. These can help you visualize each participating component in the backend that processes your request.
  • If your applications are written on JVM based languages like Scala or Java then it also provides JVM Performance Analyzer. It can provide data like thread activity, HTTP session data, connection pool metrics, class load/unload counts etc.
  • It provides cool graphs for analysis and custom alerts. You can set up custom alerts.
  • New Relic can improve graphs and how APM data is represented.
  • Custom dashboards could provide more options for application monitoring. Would help if the new custom dashboards widgets could be in New Relic to help with customized dashboarding.
Well suited for:
  • Application performance monitoring
  • Database performance monitoring
  • Alerts and Custom Alerts
  • Thread level data and graphs for drilling down on request/response to view averages, metrics over time etc.
  • SQL query analysis
  • Error monitoring and alerting
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Score 10 out of 10
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We deployed New Relic in 2015 for our critical middleware applications and we are proud that product has fulfilled the requirements. It provides us extensive details which is helpful in identifying root causes and debug potential issues. It is also very easy to create or read monitoring graphs and alerts.
  • Monitors the right things in the environment so we can speed up resolutions and focus on what matters
  • Scales with our needs without being a burden to manage.
  • Helps us manage and optimize our usage of today’s complex new technologies
  • Able to breakdown performance for slow transactions and very helpful in case of pulling historical data.
  • The only thing that strikes to me is audit capabilities.
We have clearly defined Service Level Objectives (SLOs) and Service Level Indicators (SLIs) to run effective reliability practices. So with New Relic we were able to define each system boundary and its unique set of functionality and dependencies.

[We are] Generating reports in a graphical manner and it's very easy to read graphs and track transactions. If something goes wrong we can see it in the graphical charts.
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Score 7 out of 10
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We used New Relic (NR) while we were experimenting with highly scalable fault-tolerant web apps. In a micro-service architecture, it is hard to draw lines between individual server level reports and collective application reports. We found out about New Relic through Google ads and there were some promotions going on regarding free t-shirts and so on, so we decided to try it. We used NR for application monitoring purposes in a 3-instance environment scaled across 3 different AZ.
  • It was particularly good at aggregating the results and showing one view for it. The views were customizable and easy to work with.
  • We definitely appreciated the range of processes you can monitor using New Relic. It was a good solution to monitor servers and DBs.
  • Loved the ability to integrate different plugins as per our use case. This way we also came to know about some metrics that we didn't initially account for, and it helped us a lot in figuring out our performance.
  • Given that we were using different AZ, New Relic helped us see the different response times from different geography.
  • First and foremost, their UI needs to implement better web sockets. This would definitely improve the performance and make it light weight.
  • We were doing experiments back then, and were short on fundings like any other startup. So we made the decision to not use any feature that might create a hard dependency for us. Hence we only used the free features. I wish there was a better pricing model for startups.
  • Not really a big issue, but maybe they can sponsor better documents, like a step by step setup process, in sites like Medium that people can follow. Their documentation is kind of overwhelming.
New Relic is best suited if you have can afford it. There are tons of plugins you can integrate and tons of metrics you can analyze. However, for startups, I wouldn't recommend it especially because of the heavy pricing model. There is also the number of instances you have to consider. If you have less, don't go for it. If it's more than 10 or so servers, it makes sense for the purchase.
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Feature Scorecard Summary

Application monitoring (30)
9.4
Database monitoring (26)
7.9
Threshold alerts (26)
8.5
Predictive capabilities (18)
6.9
Application performance management console (27)
8.1
Collaboration tools (18)
6.4
Out-of-the box templates to monitor applications (21)
7.8
Application dependency mapping and thresholding (19)
7.5
Virtualization monitoring (16)
8.3
Server availability and performance monitoring (24)
8.7
Server usage monitoring and capacity forecasting (17)
8.0
IT Asset Discovery (8)
6.3

About New Relic

New Relic is an all-in-one web and mobile application performance management provider for the cloud and the datacenter. They provide 24x7 user monitoring and code-level diagnostics for production apps deployed on dedicated infrastructures, the cloud, or hybrid environments and real time end-to-end monitoring for your iOS and Android app’s.

New Relic provides support for applications written in Ruby, Python, PHP, Java, .NET, Node.js and related frameworks. New Relic also partners with leading cloud management, platform, and hosting vendors to provide their customers with instant visibility into the performance of deployed applications.

New Relic also has an open SaaS platform that enables its community of developers, partners and customers to build plugins using open API’s to monitor any technology of their choice, from databases, networks, caching layers and more.

New Relic provides SaaS Application Monitoring for Ruby, PHP, .Net, Java, Python, iOS, and Android Apps.

New Relic Integrations

New Relic Competitors

Pricing

Does not have featureFree Trial Available?No
Has featureFree or Freemium Version Available?Yes
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?No

New Relic Technical Details

Operating Systems: Unspecified
Mobile Application:No