New Relic

New Relic Reviews

Customer Verified
Top Rated

Do you work for this company? Learn how we help vendors

Ratings and Reviews
(1-25 of 221)

Companies can't remove reviews or game the system. Here's why
Yaniv Vararu | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
We use New Relic within the R&D department, but our support group uses it as well. We use it mainly for logging purposes (of our servers), but we also use it for monitoring our services and [sending] automatic alerts to ourselves based on these logs (meaning - when crossing a certain threshold of high error rates for example).
  • Lets you query the servers' logs
  • Send automatic alerts based on high error rates
  • Manually monitor the servers based on the logs
  • The UX/UI of the software is not so intuitive and the learning curve is stiff.
  • There are so many params to use, which makes it more difficult than the benefit of flexibility.
New Relic is well suited for gathering the logs from all of our servers, later on enabling [us] to query them (also in real-time) for debugging purposes.
It's also built for helping [to monitor] our servers and comparing stats backward in order to see the trends in our servers' performance.
New Relic helps us [monitor] our servers' performance. We use it mainly in 2 ways. One is by defining automatic alerts based on KPIs and stats gathered on each server, then the alerts are sent via email and also to 3rd-party apps (like Slack for example). Two is by manually going into New Relic's dashboards for real-time debugging when problems are found.
Sharique Khan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
[New Relic] is the default Application Performance Monitoring and Observability solution for a set of newly launched product lines. The product line is a cloud-based application suite on Microsoft Azure using the Microservices architecture containerized and deployed using the Microsoft Azure Kubernetes Service. We have made use of practically all the services of New Relic starting from APM, Mobile Observability, Frontend to Scripted Browser and API, and so on.
  • Ease of integration with cloud platforms like Microsoft Azure
  • Scripted Browser is a great feature
  • Recent deep integration with Kubernetes is also really helpful
  • The usability of New Relic Web console still can be improved
  • New Relic should provide native python module for scripting
  • Ability to publish and provide access to dashboards can be streamlined
New Relic is very well suited for the modern application architecture where API and MicroServices takes the center stage.
Its very easy to identify and analyze performance bottlenecks. You can even compare API performance between a previous and a latest release and use strategies like Canary deployments. It can be setup along with PagerDuty as great SRE toolset
It has enabled a very robust application deployment where in the SRE and DevOps team have a tab on the nerve of the whole productline.
This has enabled a great improvement in overall efficiency and effectiveness of the overall deployments, which the team can do with confidence. Incident reporting and handing is also very streamlined.
Rekha Yadav | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
New Relic is being used as a primary Application performance management and cloud services monitoring tool. We are using enterprise applications, infrastructure applications, and legacy business applications in a hybrid model and New Relic is monitoring applications availability, server, and database performance in conjunction to cloud services metrics. Application owners and infrastructure teams are the core users.
  • Application performance management
  • Cloud services
  • Application Tracing
  • ITSM workflow integrations
  • Auto remediation
  • Event correlation
There are many business use cases where New Relic can fit into the picture, it is considered as the observability platform, not merely a monitoring tool. Application performance monitoring and management are one of the core capabilities however it can do server monitoring, platform monitoring, database monitoring, and cloud services monitoring.
This has been said truly that New relic has the capability to provide a precise full-stack picture of public, private, and hybrid app performance in real-time, one good example is the end to end monitoring of the application components, performance, and availability across the platforms such as clouds, on-prem, and containerized environment helps in save time and reduce MTTR for the business applications.
Nikhil Kumar Sharma | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
NewRelic is currently being used at a small scale in our organization, since we were using other APM products now we are evaluating New Relic with small-sized environment monitoring within it. As of now, we are monitoring our business applications, their related servers, databases, web performance, and application code tracing using New Relic.
  • Code Transaction tracing
  • Application performance monitoring
  • Database monitoring
  • Web performance monitoring
  • AIOps
  • Machine Learning
  • Predictive Intelligence
  • Topology Mapping
  • IT Infrastructure events Correlation
New Relic is suitable in the below scenarios -
1. If you are looking for an Application Performance Tool (APM)
2. If you are looking for a SaaS-based APM tool.
3. if you are looking for cloud services monitoring tool.
4. If you are looking for Application, Database, Servers, and Web services monitoring tool.
Indeed New Relic has made it possible to monitor full-stack visibility of public, private and hybrid application performance by allowing code level monitoring and end-points mapping of application components irrespective of their base location. It also provides visibility into the microservices components which makes it a unique product in the APM world.
September 14, 2021

Worth the investment

Score 8 out of 10
Vetted Review
Verified User
Review Source
New Relic was added to the web services for our media distribution platform. New Relic helps us identify which service APIs are having performance problems or errors. It is capable of collecting and aggregating applications logs in real-time and analyzing all the logs' data in regular intervals to discover functional and performance level issues.
  • Visual dashboards help in tracking the application using the graphical representation statistics
  • Collecting and aggregating applications logs in real-time and analyzing all the logs' data in regular intervals to discover functional and performance level issues
  • Generate reports for the better understanding of the output results
  • High cost
  • Installing and removing new assets on server may be complicated to perform
  • Beginner may find it difficult to understand capabilities
New Relic is a powerful and useful monitoring system for front-end web services with RESTful APIs. The alert system allows the infrastructure team to discover and fix issues in [a] short span of time as they arrive on the system. This tool helps maintain the application's steadiness, security, and performance.
Our platform provides a video catalog and digital rights management for major streaming services with heavy SLA penalties for service outages or slow performance. New Relic helps the infrastructure team identify failing services and identify bottlenecks in the system. New Relic is one of the primary monitoring services we depend upon.
Hajira Khan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
New Relic is the APM monitoring solution for a cloud product line, wherein we monitor the web and mobile applications deployed and the corresponding backend. Its also used to identify any potential issues with the applications both at the frontend as well as at the backend. It's integrated with ReactNative, Angular as well Kubernetes infrastructure. It enables us to maintain a very high uptime thus driving customer satisfaction and increase overall efficiency .
  • Ease of integration with various layers of application like Kubernetes and docker containers
  • Very well integrated with other tools such as PagerDuty, Jira, MS Teams
  • Easy to programmatically provision using Python and Shell Scripting
  • Web UI can be improved upon and made simpler
  • Better tagging to separate out dev, QA and production resources
Very well suited for modern complex application deployments, you can use features of New Relic like distributed transaction and easily identify the bottlenecks. Also for modern agile deployments you can monitor each release and find out performance issues. Canary deployments can also be made easy with this sort of tooling.
It really ties together the whole application architecture and gives a holistic view of deployments. This in turn makes it easy and with confidence you can release frequently. This aids in becoming totally agile.
September 13, 2021

NewRelic Infrastructure

Rick Pearson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
New Relic Infrastructure (NRI) is being used across MOST of the servers that we manage on behalf of clients. We have almost daily questions about the performance of the servers and NRI is invaluable when answering these questions. We also use it for capacity planning and sizing of replacement servers.
  • In depth display of the CPU, memory, processes, etc. about a specific server
  • Ability to go back through history in a very intuitive way to identify past bottlenecks and usage trends.
  • Less noise on the High CPU alerts - has a LOT of useless information
  • Alert management is very complex
General Infrastructure monitoring is useful
Would be nice to have some option to "de-aggregate" the servers with the same name
September 05, 2021

New Relic Review

Score 9 out of 10
Vetted Review
Verified User
Review Source
Monitoring, alert system, analysing data to improve.

We monitor our system health using New Relic. We use New Relic alert to know if anything going wrong with the system. We also use NRQL to analyse errors or bugs by looking at the past data and fix the bugs properly. Also, we can write logs.
  • Monitoring
  • Analysis
  • Alerting
  • Saving text instead of limited varchar
  • Better way of writing nrql
  • Better help with NRQL
It's very well suited for scenario-based alert setup, which in turn helps us to know anything wrong with system health in advance.

It also has a good logging system based on parameters that stores the logged data that can be analysed with NRQL.

It also helps to know the health state of the system infrastructure.
Score 9 out of 10
Vetted Review
Verified User
Review Source
New Relic is being used for an added layer of platform health monitoring by my clients. It is used to capture performance metrics and analyze the data to keep an eye on performance trends and action on any negative performance. It gives them a view of the platform and remote services performance that they would otherwise have to use multiple portals to view and gain access to.
  • Performance Reporting
  • User Friendly Dashboards
  • Ability to publish and provide access to dashboards can be clunky
New Relic is well suited for organizations to identify and analyze performance issues. Performance can be compared between releases so regressions can be identified and performance gains can be confirmed. It also provides the ability to set up alerting so on-call teams can get notifications if something happens during off hours.
Having one dashboard to see performance at-a-glance improves the efficiency of our team. Having this overall view of performance enables us to monitor high traffic events during peak periods and gives us the wholistic view of any and all performance metrics giving the ability to react quickly and engage the needed teams to resolve the issue.
Jim Locke, ITIL v3F, ITIL RCV | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We are using it for monitoring of systems, in the MS Azure environment. It's being user by at least 2 divisions here, and so far, it has provided good insight into where performance bottlenecks, and related errors are.
  • New Relic Synthetics - seems to do a good job, to monitor specific URLs, with criteria.
  • New Relic One - is a good centralized "hub" for all of the New Relic products , applications, and devices we have set up.
  • New Relic Infra - Provided good insight into the Infrastructure, and dashboarding ability.
  • It would be helpful if use cases for particularly a Windows installation, were provided to help determine which set of configuration files would be the one a group would want to control. I.e. potentially with a department trying to do DevOps, it's difficult to determine which team needs to have responsibility for what at times. The reason I mention this, is New Relic seems to in many ways be a tool that's useful for DevOps-related processes and staff.
  • On the main New Relic One site, sometimes a refresh option is available for new features. It would be helpful to see what the new features are in advance before trying this out. Particularly if doing a demo or a working season with another team.
  • I'm not aware of a page or specific site which describes/summarizes all of the different NR Products and their features.
  • Sometimes it's tricky to determine which product to use to accomplish a task.
For monitoring specific URLs for response time, tracking performance of an application over time, and being able to drill down to the function level where an app component might be experiencing an issue, it seems to be well suited.
Also, the overall NR suite seems to experience rapid changes, which could potentially be somewhat unsettling to users who are trying to get familiar with a feature area. I'm unsure also, how consistently these are documented.

It seems to have less ability them some other products, to be able to see what low-level procedures on the code or DB side could be bottlenecks.
It has provided us insight both explicitly and implicitly, into where to focus regarding application strengths and weaknesses, where we might want to make adjustments for higher availability, and ideas and strategies for how to deploy and time our application for better response and user experience as well.
It has also encouraged use to work with other teams who use and support New Relic asking with other applications they could potentially benefit from it if adequate licenses are available.
Nathan Tsai | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use New Relic to monitor our transactions and database queries. We've implemented alerting when certain thresholds are met and create dashboards to pinpoint pain points in our system's performance. It's being used across our Engineering department and it addresses SLA, customer satisfaction, and system health.
  • Intuitive interface.
  • Useful charts.
  • Insightful data.
  • Steep learning curve.
  • The website is slow.
New Relic works great for monitoring a complex piece of software where performance matters most. It's great at identifying bottlenecks in your application and database queries. New Relic is also great for any DevOps team, as it allows quick visual access to complex systems.
We have power hosts (users with lots of data) who often stretch our systems and put a load on our software systems. With New Relic, we're able to create dashboards to track the response times associated with such users and are able to quickly identify performance bottlenecks. Recently, we've put in an effort to speed up queries in our system, and New Relic allows us to identify slow queries. After optimizations such as adding indexes or taking advantage of existing indexes, New Relic shows us immediately post-deploy the impact of our engineering efforts.
Score 9 out of 10
Vetted Review
Verified User
Review Source
New Relic is being used all over the organization. All the back-end applications are being monitored all the time by New Relic. Most of the problems we try to address are about the availability of our applications. But also, it is important to check the Apdex index. We try to keep up a good response time for our users and to monitor the use of CPU and memory by the applications.
  • Nice graphs that really help us to understand what is going on.
  • Good interface. It's easy to navigate through the tools.
  • Nice alerts configuration, helps a lot to keep all members alert about problems.
  • Filters some time is difficult to configure.
  • Browser option could give more information about JS erros
For back-end application and for front end with SSR, New Relic is very well suited. All the metric and monitoring tools are very good to keep the application up and to see that everything is working fine. For SPA front end application (browser) our team prefer other tools to monitore erros and file download time.
All around the company we are using New Relic, so this monitoring tools helps a lot. Every app is using it and we have some graphs that show the inter dependency between apps. In turn, it is clear where is the problem happening that is affecting the user experience. Also helps a lot to know if the problem is happening the database or in the application.
Akanksha Jain | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
New Relic is used by our entire organization across the globe, it is a great tool to deep dive into the performance aspect of the application and user[s] can perform root cause analysis of different kinds of performance data and charts. It is actually giving useful insights to the users by measuring your application's usage on different browsers and devices. Users are also able to test the API response time as well which is very beneficial.
  • Deep diving into the stack trace of any abnormal transaction.
  • It is a developer's boon to look into the production.
  • It has strong dashboarding capabilities which can be used and analyzed by different teams.
  • UI is one such area that can be worked upon while working it seems to be very cluttered and so many features and functionalities are placed and clubbed together rather it can be more modernized and structure into multiple windows.
  • Sometimes it is very slow in performance and windows takes longer to display graphs and charts.
  • As per the use and demand, Infrastructure should be more classy and in a presentable format where all data should be in a single pane.
New Relic is well suited for the enterprise-wide application and microservice architecture environment. It is less appropriate for the development environment.
Before using New Relic, our team was using some open source tools for monitoring and with growing distributed systems it was difficult to understand system metrics better and to correlate them with customer satisfaction. With the introduction of New Relic it gave us complete insight [into] our systems and helped us to understand pain points [that] are fixed to improve CSAT.
Ajit Bhagyanathan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We are using New Relic extensively for large scale state project which need[s] higher security compliant to monitor end to end application metrics and performance.
  • Dashboard.
  • Default navigation and segregation of layers of application components.
  • Less control over alert management when not need.
  • The cognitive alert doesn't recognize weekdays vs weekend traffic variation in the past when generating [an] alert.
New Relic is a great insight for large-scale application monitoring. Moving away from host-based pricing to the user and data-based price models was a good decision last year. In the Azure space, many of the metrics become duplicates to application insight or azure monitoring.
My experience with New Relic was amazing after a day of training sessions and [learning] how well we can leverage this tool. Potential is high, but we were also limited by [the] security policies of [the] client to take full benefit.
Himanshu Jain | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
New Relic is used by one of a product line in UKG for monitoring large production environments which are geographically located. It is used by every engineer in product to get a taste of [the] production environment. Mostly this is heavily used by SRE and DevOps to mitigate any production issue and to keep a pro-active monitoring approach.
  • New Relic insight is a biggest boon for tool.
  • It provide connected dots for entire architecture stack.
  • Out of the box integration provides you relative information with other tools like redis,nginx.
  • Open-source compatibility for telemetry products is game changing solutions.
  • AI driven approach to identify issue is good.
  • New Relic can improve browser monitoring component and make it more integrated.
  • May be better presentation of thread profiler.
  • Make UI more intuitive for admin users.
I think most of the APM tools are well-suited to monitor [the] production environment. what makes New Relic stand out is intuitive UI, easy Root cause analysis, better insight in data using NRQL and auto-correlation of connected dots is missing. New Relic is well suited to monitor enterprise-wide application and engineering can rely upon it.

This tool has some limitations when it comes to monitoring systems as [a] batch processors where transactions take a longer time to process.
New Relic'scapabilities of monitoring full-stack give us a clear understanding of our production environments and help us to catch any issue beforehand. Even if something get[s] slipped to production then it provides crisp dashboarding capabilities so that issue can be visualized better. This has definitely reduced our MTTR.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use [New Relic] for monitoring database and application performance. Used by IT department for now [and] helps in understanding the performance root cause with application and database.
  • Application monitoring.
  • Alerting and notifications for important metrics.
  • Flow of events for a particular process.
  • Should add more metrics for AWS RDS and Redshift.
  • Have database alerts at more granular level.
  • Notifications for service pack and CU update.
Application performance monitoring, database monitoring, and centralized dashboard.
[New Relic] is really helpful. we are able to monitor application performance and work on the actual correct resolution. This helps us finding where the actual problem is so that we can focus on the resolution incorrect direction. This helps how application and database connected with granular query details, so very helpful.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Australia Post uses New Relic across many departments as an Application Performance Monitoring tool. The dashboards, monitoring and alerting systems are invaluable to us for swiftly detecting production incidents, and equally important in helping diagnose complex issues in a variety of ways. Personally I find the summary screen for an asset provides a great overview, giving throughput, error rate, and response time data at a glance for the time period of interest, and at a range of percentiles. If more in depth diagnosis is required, I head to the transactions screen, where I can see a breakdown of data by transaction type, or the errors screen which helps isolate the code causing an issue and even provides stack traces.
  • Rapid access to critical information
  • Great monitoring for and alerting of incidents
  • Wealth of fine grained information, many features to help present the data you need
  • New Relic Infrastructure defaults to displaying 5 hosts for a graph, but I'd like to be able to set the default.
I love using New Relic to help me get to the bottom of production incidents. New Relic APM is great, but I also use New Relic Infrastructure to help detect potential issues early, after a normal production deployment, by monitoring the health and vital statistics of my assets' stacks. New Relic even supports monitoring our serverless AWS Lambda and AWS Fargate assets.
From an operational support point of view, New Relic provides the ability to detect and resolve issues rapidly, from common, mundane problems, through to devious and subtle intermittent problems, the tools are there to support us. Higher uptime and quality of service translates into better outcomes for customers and therefore for the business.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use it to monitor our test and production systems. We try to detect outages, slowdowns and pinpoint where the problems are occurring. We also use it to compare A vs B on proposed changes before we go to production.
  • Nice graphs.
  • Interactive graphs.
  • Ability to modify queries.
  • Query builder is pretty good for NRQL.
  • Sometimes we can't drill down deep enough on errors or traces.
  • Inter communication paths are not obvious (stack) though service maps are helpful at times.
  • I often feel like it's not really built for cloud monitoring and microservices.
  • There are additional plugins that our IT dept can't seem to get working with our product, like Kubernetes, PostgreSQL.
It's a good tool but it requires a lot of customization. Some alerts we have to create I thought should be more obvious or out of the box. I also feel I don't get a deep insight into my Pod > Containers > services. I see my pod memory, how's my actual node service using memory? Are my java processes garbage collecting well? Another big complaint is the lack of availability/observability into GraphQL requests (should be a very popular api). I really had to dig to find anything that was telling me how my pod CPU and memory are doing "in relation to their request and limits." Are my limits too high, too low? Why am I not getting an alert when I'm sitting at 100% of my limit. Instead the default graph shows my pod is at 60% CPU, that sounds good until you figure out 60% is the limit and NOTHING is telling me I'm hitting my limit. I probably need to adjust my resources, why NR isn't my tool making this easy to see? Where is the report for this? The other big concern is COST. I don't want to be told by IT/Ops that we can't add something or monitor something because the tool is so dang expensive.
I don't feel like I see a good view of the full stack. The "what is calling what" or "what is this service waiting for?" is very hard to see and often requires troubleshooting with one of the architects who knows this vs what NR is telling us. In the past I've used Dynatrace for java enterprise systems and it was perfect at letting me trace a single call through my system.

I see options in NR for tracing but that is not usually showing us anything at all.
Score 8 out of 10
Vetted Review
Verified User
Review Source
In our company, we use New Relic for both client and server side logging. We use both the out-of-the box tools and custom logging to keep track of app health. Most of my experience with it is using it to track logging and create dashboards for our front-end. Logging comes from JavaScript, and we use some of the built-ins to track page performance, etc.
  • Dashboards are quite slick - there's a lot you can do and they look great in demos.
  • Writing queries has a learning curve, but they're powerful once you learn them.
  • Lot of documentation!
  • There is a lot of documentation, but it is somewhat scattered, and the navigation is painful at times. I've often just navigated from a page and have to use the back button or my browser history to find it again.
  • It would be great to have the documentation more organized by task (e.g. I'm a front-end developer who wants to implement custom JS logging, where do I begin).
  • Environmental variables for dashboards! Grafana has this, it's great for when you're building a site in a test environment, but then want to be able to quickly update all your queries at once for the production environment. We've found workarounds, but they're hacky.
New Relic seems like a great tool for general site ops. It's a little difficult to onboard a new front-end developer to use it quickly, since most of the tutorials are focused towards back-end developers and those familiar with site ops. I've noticed over the past few years, New Relic has definitely made moves to be more front-end developer friendly and added more out-of-the box tooling, so I expect it will continue to prove in this arena.
I think we are generally more confident in pushing out code changes knowing that we can benefit from alerts. We've also been able to do a better job routing alerts to the right people by integrating with Slack and OpsGenie.

Having dashboards to show the stats on our new properties has also been a great way to show stakeholders the technical side of our successes in a business-friendly and non-technical way.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use New Relic in multiple levels:

  • APM for detailed application metrics and traces.
  • Infrastructure for collecting information on our servers.
  • Synthetics for internal and external API and Webserver testing.
  • Kubernetes integration for collecting all our kubernetes metrics and data.
  • APM information are very detailed.
  • Kubernetes' integration is simple and straightforward.
  • Infrastructure and APM information correlation is very helpful in troubleshooting.
  • Alerts using metrics are still very simple and limited, it is not possible to use the same queries used on dashboard, which lead to alerts and dash information to be unequal.
  • Kubernetes integration is a black box and generates a lot of metrics (which are charged by storage). Using the same configuration with Prometheus generates 1/10 of the volume.
New Relic can still be considered the lead on APM and Synthetics, both have a lot of features and are way ahead of the other players. If you are planning on using these features, you will be well served.

The kubernetes integration is VERY expensive and limited on configuration. The whole thing is a black box and not very customizable. You will end up expending a lot of money not knowing why and will have limited alerting configurations which won't be as good as if you had your own monitoring stack.
With New Relic infrastructure and APM integration we could correlate problems and fix both the underlying infrastructure and the applications. Both these functionalities, along with APDEX, have pushed our teams to focus on what was necessary and with pinpoint information to grow and refine our applications leading to more reliable and stable solutions and a great user experience.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We are developing and maintaining e-commerce websites for our customers. New Relic has a critical role in our infrastructure as a performance calculator. We use it to monitor response times and load statistics on our websites. It allows us to check whether we can meet the commitments we make to our customers and serves as a tool for development teams to make things easier during the debugging phase.

  • Very easy to integrate.
  • It also supports not so new languages such as PHP.
  • It has the details you can see what you need.
  • Very complex interface/dashboards.
  • Pricing.
  • User management is not an easy thing.
If you use a legacy language like we use (PHP), you already have very few options, but New Relic is the best option you have. It may challenge you in terms of price, but it will provide you with all the metrics you need, which will definitely allow you to profit in other areas (debugging time, etc.)

We have a distributed infrastructure running across multiple cloud service providers. Being able to monitor the infrastructure that can work together in these multiple cloud service providers using a single tool has made our lives much easier. Since we can monitor the performances of different microservices in different Kubernetes clusters from a single point, we can quickly recognize all possible development problems and take action. Another advantage is that we teach all development teams to use just one environment. Our orientation process is getting less painful.

Score 9 out of 10
Vetted Review
Verified User
Review Source
We use New Relic as our primary monitoring tool for all of our internal and external systems and products. New Relic [helps] us monitor how our systems are running, [provides] insights into system resource consumption, performance bottlenecks, and areas for improvements.
  • Ease of set up.
  • Integration with most major cloud vendors and technologies.
  • Visualization and dashboard.
  • Detailed monitoring and insights into application (via APM).
  • Customizable based on your monitoring needs.
  • Support for asynchronous technologies. They do support that, but can be buggy and lead to false positives/negatives, although they are improving.
  • Price can be very expensive.
  • They used to have excellent basic intro tier with great functionalities, but now it is very restrictive and barely usable
If [the] price is not a concern, New Relic offers [a] great feature set as a monitoring tool. It helps you to keep an eye on your production systems, alert you when things happen, and can also help you identify potential performance bottlenecks in your applications for you to optimize.
Our applications run in the public cloud, and New Relic is able to help us monitor their performance in real-time. If anything unexpected happens, our operations team is alerted immediately to remedy the situation.
Score 8 out of 10
Vetted Review
Verified User
Review Source
New Relic is being used by our IT Department to monitor our Applications. We use it to monitor and alert on Production Issues. We use it to define performance issues and to improve our applications.
  • The New Relic agent does a great job of monitoring and profiling an application.
  • The New Relic alerts make it easy for us to define when individuals should be alerted to an issue.
  • New Relic Synthetics helps us monitor our websites and provide insights into our uptimes.
  • The transition from the old web experience to the new web experience can be confusing.
  • The New Relic service maps are a nice idea, but unfortunately don't work well for us.
New Relic is very well suited for Application Monitoring for C# code.
Having a picture of how our code is performing in our different environments allows our developers to identify performance issues and improve our applications.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use New Relic in our engineering org to monitor and tune our applications. It allows us to spot problems before or as they occur—giving us the data we need to pinpoint the cause. We also use it as a proactive tool, creating uptime monitors, and identifying areas for improvement within an application so we can remedy them before they become an issue in production.
  • Data Visualization: NR is adept at showing large amounts of graphed and time-series data. It does so quickly and intuitively.
  • Querying: For most tasks, NR has a query builder that guides you through the process of querying metrics and stats. For more complex things, they have their own SQL dialect that is surprisingly easy to use.
  • Monitoring: NR has great monitoring capabilities that allow us to look at our apps performance from up-close or from a 10k foot level.
  • The UI performance and graphing needs to be faster. It can sometimes take longer to load things in New Relic UI.
I think it is well suited for anyone needing to monitor a production software environment. It's suitable for both operations-focused engineers as well as normal developers. I believe that every technical organization should empower its members to take part in monitoring and tuning production systems. New Relic is easy enough to use, yet has enough advanced features that it can provide value to both of those groups.
We empower all team members to participate in an on-call rotation. This means everyone plays a hand in monitoring and maintaining production systems. Having a platform like New Relic means we can solve and mitigate problems as they occur. Having a platform that doesn't require specialized knowledge or lots of technical training means we can onboard new developers quickly into our rotation, and right away they can start participating in and responding to incidents and mitigation efforts.
Score 9 out of 10
Vetted Review
Verified User
Review Source
New Relic is primarily a DevOps tool that helps us identify issues in our web app. We use it optimize our hosting environment and code. It saves us lots of time by pinpointing where the bottlenecks are in our website performance.
  • UI organizes data in a relevant and easy understood way.
  • Installed agent is easy to configure and maintain.
  • Agent is lightweight and consumes few server resources.
  • Licensing plans keep changing.
  • Longer data history would be nice.
It's the one tool that helps a DevOps engineer optimize their app and hosting environment with fast feedback from near real time data. The graphs make it easy to share data with developer and system administrators and facilitates collaboration. We can identify a DB query that can be made more efficient or determine if a database server needs to be upsized without trial and error.
Allow DevOps, software and sysadmin teams to gather around the same data and determine solutions in a timely manner. Customers value our quick response time to issues and demonstrate incremental improvements in performance.

What is New Relic?

New Relic One is a comprehensive cloud-based observability platform built to help customers create more perfect software. It includes:

  • Telemetry Data Platform: Collect, explore, and alert on all metrics, events, logs, and traces from any source with a managed, open, and unified telemetry database. Out-of-the-box integrations for open-source tools are present to enable easy setup, and to eliminate the cost and complexities of hosting, operating, and managing additional monitoring systems or data stores. With all telemetry data in one place, users can investigate unknown unknowns with confidence.

  • Full-Stack Observability: Visualize, analyze, and troubleshoot an entire software stack in one connected experience. Stop switching between disparate tools, frantically trying to stitch data together to figure out what went wrong. Boasting rich analytics and a curated user experience, Full-Stack Observability aims to surface the context teams need to quickly pinpoint and resolve problems across infrastructure, applications and end-user experience faster.

  • Applied Intelligence: Detect, understand, and resolve incidents faster with AIOps capabilities that aim to reduce alert noise and find insights in the data that would often go unnoticed without machine learning.

New Relic Features

  • Supported: Telemetry Data Platform
  • Supported: Full-Stack Observability
  • Supported: Applied Intelligence

New Relic Videos

Observability Made Simple
Who Are Data Nerds
NR Explorer Launch Video
AWS + New Relic Launch Video
Debug Faster With Pixie

New Relic Downloadables

New Relic Integrations

New Relic Competitors

New Relic Pricing

More Pricing Information

SaaS Editions Pricing
Pricing DetailsTerms
Standard$99per month/per full user (after first free full user - unlimited free basic users)
ProContact sales team
EnterpriseContact sales team
Telemetry Data Platform$0.25per month/per extra GB data ingest (after first free 100GB per month)
Incident Intelligence$0.50per month/per event (after first 1000 free events per month)
Free (Forever)$0No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks

New Relic Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported LanguagesEnglish

Frequently Asked Questions

What is New Relic?

New Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.

What is New Relic's best feature?

Reviewers rate Implementation Rating highest, with a score of 8.5.

Who uses New Relic?

The most common users of New Relic are from Enterprises and the Computer Software industry.