New Relic Reviews

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
127 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.0 out of 100

Do you work for this company? Manage this listing

TrustRadius Top Rated for 2019

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Reviews (1-25 of 43)

Willian Molinari profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
It's being used by the developers working on the application. New Relic helps the team to find bottlenecks and performance problems introduced with the changes. It also helps to break the request flow into several steps so we can understand how the application works under the hood and how we have to tackle problems.
  • Performance metrics are great.
  • Connection between systems is fantastic, especially when you're working with microservices.
  • The breakdown of pieces in the application is very nice.
  • The price is still high compared with competitors.
  • If you want to stay on the free plan, there's not much to compare since you will lose the history.
I would use New Relic on every new Rails application I build. I can see how useful it is and I've been doing that for years now. When you have multiple applications and want to understand what is going all between all of them, New Relic is also a great choice. You can "tag" the request and New Relic will create a map for you.
Read Willian Molinari's full review
No photo available
Score 3 out of 10
Vetted Review
Verified User
Review Source
New Relic is used for application performance evaluation as well as monitoring of current web application performance. We also used it for monitoring the hardware and virtual machines that the software was running on. The most valuable feature is application insights in being able to look at performance run time of database queries and execution of sections of code.
  • Database query performance.
  • Stability of agents installed in a wide variety of environments.
  • Poor ability to provide deep insight into code and applications that are not the top 2-3 languages/apps.
  • Pricing is very high, and you feel like you are nickel and dimed on additional features.
New Relic is appropriate for large enterprise organizations with large teams and in house data centers. For smaller businesses, or where cloud computing is heavily used, or where you have a specific language that is your sole focus, I believe there are more modern tools that will give better insights into specific platforms. New Relic, in my opinion, is the HP Openview of app performance. It covers a broad spectrum, but depth is lacking.
Read this authenticated review
No photo available
Score 9 out of 10
Vetted Review
Verified User
Review Source
Our whole organization is using New Relic for monitoring purposes. Since we are operating an IT infrastructure made of tens of thousands of servers we have to monitor the CPUs, memory usage and hard drives. On the other hand, we have applications that process millions of customers' requests - we use New Relic to monitor their processing times, request and response sizes, etc. as well.
  • It supports custom-built plugins to process arbitrary types of data.
  • It is delivered using a software as a service model.
  • It is prone to metric grouping issues.
  • It is possible that injection of Javascript may cause problems with your websites.
New Relic is a perfect choice if your use case allows for sending metrics from your servers or consumer end-devices. It will enable you to monitor your databases, queues, virtual machines or virtually any other infrastructure components. It will not work well if your customers restrict their data from being transferred to the cloud service providers.
Read this authenticated review
No photo available
Score 9 out of 10
Vetted Review
Verified User
Review Source
Most teams at my company are using New Relic to monitor applications. We use it to keep track of performance over time, identify abnormal spikes, and dig into the specifics of performance problems so we know where to look when things go wrong. It's a huge time-saver and helps developers debug production issues more quickly.
  • Great graphs and charts
  • Out-of-the-box Rails integration
  • Integration with alerting tools
  • It would be great to be able to drill down even further to line numbers in the Rails plugin.
  • Since our whole company uses New Relic, there are hundreds of apps in our account. It would be nice to be able to "pin" apps for quick access.
New Relic gets you 80% of the way there when it comes to application monitoring and performance tooling. It is easy to set up with a simple gem install, and gives you actionable information right out of the box. For application platforms where their integration is robust and widely used (like Rails), this is especially true.
Read this authenticated review
No photo available
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use New Relic to get stats on page hits and performance metrics of our website, hosted on Acquia. We use it to monitor slow SQL queries and also page load times and get statistics on browser types as well as what device is accessing our site's pages. It is also the default performance monitoring tool for Acquia sites.
  • Integrated tightly in Acquia environment
  • Easy to setup
  • Granular reports and statistics
  • Easy to forget about it as the integration is seamless
  • Interface can be very confusing as there are many parameters being monitored
Well suited for monitoring our Acquia website. We have not tried it on any other internet-facing service.

Probably overkill for any internal sites or servers as it monitors too many parameters and may be cumbersome to manage. The management interface is too cluttered and cannot be customized to only monitor deployed agents. Maybe I do not know how to do that.
Read this authenticated review
No photo available
Score 8 out of 10
Vetted Review
Verified User
Review Source
We used NewRelic across all departments in the organization. It allowed us to give visibility into different metrics of the backing database. Also allows for easy construction of dashboards for accurate graphic representation of data across the organizations relevant to the different departments; whether it is tracking usage of a new feature, installs, or unique events.
  • Charting of data.
  • Easy SQL query backed reporting.
  • Easier navigation.
  • More guidance for those that don't know SQL.
Great dashboarding capabilities. Can build out reports of any level of complexity.
Read this authenticated review
Rounak Jangir profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
New Relic gives us the performances of our application. Monitoring the application becomes a very crucial part, it gives us whether the servers are running, from where the runtime errors are coming, it even provides the database query performances. We are using New Relic in the Monitory and software testing department.
We are using it for the basic server monitoring also, we have layers in the application, data layer, orchestration layer etc. So each layer has its functions. Using New Relic we are monitoring each layer and web server in order to sort out the errors easily and effortlessly.
  • It is very easy to use and implement in your application.
  • Basic Monitoring service will tell you about your application's performance and whether it is working well or not.
  • Visualisation is what I like the most. Gives you the graphs.
  • Database-related errors also can be monitored using New Relic.
  • For small companies the price is very high.
  • Sometimes I feel the response time is too much. There are some times where I have to wait for minutes to load the software.
  • The dashboard they provided can be simplified, and can be made more user-friendly.
If you have full-fledged web application such as a website then New Relic is very good. But for small companies the price might be high. If you have backend servers which are connected to the Android and IOS apps then New Relic might not be good, there are some other alternatives such as Mixpanels.
Read Rounak Jangir's full review
Sean Patterson profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source
We are using New Relic to monitor a growing number of microservices and infrastructure for a major project we are building. New Relic allows us to easily keep an eye on what services are up, what services are down, and what services are having problems. Thanks to the altering and integration features of New Relic, we are notified immediately when a service is having issues and can attend to it right away.
  • Performance Monitoring
  • Detailed Reports
  • Management Interface
  • Configuration through code - Basic items can be configured through code, but being able to set advanced features, like Apdex would be nice.
For detailed performance monitoring, as well as quick setup of services, New Relic does an amazing job. It also does a great job of easily "guiding" you into problematic database calls. If you're looking for specific event tracking, such as how many times a page is viewed, or how many times a user clicks a certain button, New Relic is less suited for that even though there are ways of implementing it.
Read Sean Patterson's full review
Ben McClure profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
We are using New Relic on almost all of our websites and our clients' websites in order to drill down into the performance of individual functions and help to troubleshoot issues that come up and debug our sites during development. Since it integrates with Pantheon and many other hosting providers and server technologies, we're able to easily pull everything in.
  • New Relic lets you drill down into the nitty-gritty of your application, breaking down requests however far you want in order to inspect the performance of your application throughout the request lifecycle.
  • New Relic offers many integrations with other services and technologies, making it easy to get it set up and start using it.
  • New Relic offers many views and types of visualizations to help you understand what's going on in as much detail as you want to know.
  • The way that New Relic integrates with certain third parties leaves room for improvement. With Pantheon and Cloudways, for example, the websites aren't associated with my NewRelic account, so if I'm already logged in when I click a link for one of those sites, I often run into session issues and have to log out and then click the link again.
  • New Relic can be pricey if it's not included with another service you subscribe to, and if you can't get by with the free features.
  • New Relic is so powerful that it can be hard to understand some levels of what's going on unless you're already familiar with all the concepts it's referencing. Some more contextual help for new users could aid in adoption I think.
If you're concerned about the performance of your application, or you'd like a powerful tool to assist with debugging certain issues and analyzing your function calls, this is one of the best tools available anywhere. If you just need general application monitoring or uptime monitoring, this is overkill.
Read Ben McClure's full review
Kevin Van Heusen profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
New Relic is used by our engineering department to track application performance, specifically response times, error rates and unhandled exceptions. It gives a great view as to what is going on under the hood of our web application as well as providing the ability to send alerts to notify our on call engineers as to when something is going wrong.
  • Good support for profiling the main web application frameworks including Microsoft ASP.NET.
  • Provides good insight into database queries that may be causing performance problems.
  • Tracks historical application response times to give a good idea of any outliers in performance.
  • The thread profiling feature is handy however the usability could be improved, it can be hard to setup and determine the results.
  • The configuration of alerts and who is to receive them can be time consuming to set up.
  • The pricing model could be improved, it's pay per connected agent and if you are operating in an environment where machines are transient it's hard to get a grasp as to what you will be charged.
New Relic is great for profiling most web applications and determining what is wrong with them and if they are performing well. It is less appropriate for desktop applications, technically you could integrate with New Relic but there are most likely better options out there for that use case. New Relic also has support for profiling mobile apps but it is not as comprehensive as their web support.
Read Kevin Van Heusen's full review
Jayson E. Conry profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
New Relic APM is currently being used as a consolidation tool. As our organization is shifting focus into the cloud, utilization of native SaaS is of specific value. We had initially started by monitoring our external websites and have now begun expanding into our internal sites as well as mobile applications. This gives us a better understanding of end-user customer experience and quickly allows us to improve customer experience.
  • Ease of configuration makes it quick to apply and begin receiving and reviewing of data.
  • Dashboarding is intuitive and easy to understand.
  • The depth of data collected allows for more details application development.
  • From an end user stand point only seeing the "Top" isn't as helpful as it could be if multiple sources are associated to the same JVM.
  • From an administrative standpoint, the inability to take default dashboards and dissect them within insights makes it less intuitive to recreate for other processes.
Step transactions and Web URL sequence monitoring is more difficult than it could be. Having a recorder process would take this tool to the next level. That said, the console is so easy to use that there is hardly any training required to access data you need to find or view.
Read Jayson E. Conry's full review
Jon Shurtliff profile photo
Score 7 out of 10
Vetted Review
Verified User
Review Source
We have used a couple of different tiers of New Relic. Our Dev Ops manager first used it to track all bugs, issues, and uptime, giving us alerts and warnings to help us proactively manage our applications. Now we use it more as a traffic monitoring tool, helping us know how our server is performing against traffic and demand.
  • Very thorough with alerts and emails.
  • Immediate responses to issues.
  • Provided a great weekly summary for traffic and issues.
  • Alert management was difficult at first -- you really get too many if you don't curate them.
  • The setup and fine-tuning took us a bit to figure out, but settled down after we normalized.
When you need automated alerts and good traffic data, New Relic is a great tool. You definitely get what you pay for, and while New Relic is priced competitively, it gives a lot more than the free or cheaper solutions.
Read Jon Shurtliff's full review
Eugene Bos profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
We are using New Relic to monitor the performance of our applications. This is much better than just tracking CPU and memory usage or response time of a web-server as it really shows how quick it works for end users. Plus, I like the interface, on one screen you see the app score, web transaction time, requests per minute, as well I may quickly check for errors and many other small things.
  • Measuring Application performance score (instead of just CPU or memory usage)
  • All important information about an application's server on one screen
  • Has a free plan
  • Easy to set up
  • Price is too expensive for small virtual servers (like the ones for $10-20 a month)
If some issue happens with an application I go directly to New Relic's dashboard where I can see immediately what happened and therefore quickly fix the problem. You can see how different layers of your application perform there and immediately identify in some cases where the problem arises from.
Read Eugene Bos's full review
Matthew Berry profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use NewRelic primarily for application performance management (APM), though have enabled a few of the optional extras (infrastructure, as an example). The software makes it easy for us to find performance bottlenecks in code while making system up-time monitoring simplistic and efficient.

Insights allow us to create useful dashboards to keep a close eye on web server errors, CPU usage, transaction deviation and more.
  • Simplifies bottleneck diagnostics
  • Create alerts easily for system events (errors, traffic, 404-ing etc) and integrate easily with third parties
  • Monitor web page performance & site usage
  • Steep learning curve
  • No Apple Watch app, though the NewRelic iOS app can flag alerts on your watch, if you have them configured
New Relic is very well suited to identify performance bottlenecks and identify areas where there's room for improvement in your application. It narrows down the time and resource consumption to a method-level which makes it much simpler for developers to implement performance enhancements and apply fixes more practically than out in the wild.
Read Matthew Berry's full review
Angus Bagchee profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source
New Relic is being used for application performance monitoring as well as for outage root cause analyses. It is used company-wide. New Relic mainly addresses business continuity and performance requirements for business.
  • Presentation of APM data in a concise and easy to visualize format in dashboards.
  • Ability to drill down into details.
  • Recent thrust into making better AI-based dynamic baselining offers has great potential.
  • Dashboards are somewhat cluttered and can use a sharper look and feel. I would prefer a more minimalistic approach.
  • Ability to discover processes is not always without errors.
  • The pricing model can be a bit more flexible (and affordable).
Well suited for bootstrapping an APM program.
Read Angus Bagchee's full review
John Grosjean profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source
Our SaaS platform is used for healthcare, so uptime is absolutely critical. Almost everyone uses New Relic or the data from New Relic. Our engineering department gets paged if there's a problem, Software QA uses it to benchmark website performance, and the customer support and sales teams use it to measure how we're doing with our SLAs. Without it, we'd be almost totally in the dark as to how our application was behaving.
  • A single tool to rule them all! New Relic can give you almost any kind of performance data you'd like to see. I wouldn't quite say it's single-pane of glass since their modules are discrete with minimal cross-links, but having several views into your application with a single tool is pretty powerful!
  • Their APM module is first class. I think AppDynamics and DataDog might be about their closest competitors, but most everyone else just doesn't compete. I even had a hardware monitoring vendor tell me they had an APM offering that was far cheaper than New Relic, but by his own admission, was not worth considering if put next to New Relic's APM.
  • Plugins. This is a pro and a con, as it's nice that you can extend their monitoring sets, but we would like some of this to be part of their standard offering. It is possible to set up your own data channels though, and monitor pretty much any customer metric you'd like to!
  • Price. This is the biggest issue for us. It's far from cheap. But every time we look at other options, it seems pretty clear that you get what you pay for.
  • Plugins again. While it's nice that you can feed your own custom data into New Relic, there are some things that seem really odd considering that they aren't working by default. Some examples: Monitoring AWS infrastructure via CloudWatch, db performance (APM is application side only, isn't clear about what's going on at the DB layer), etc.
  • API keys are really, really confusing. While this is such a small little thing, the moment you start integrating New Relic with other tools such as Dashboards, it'll drive you bonkers. There are three different types of API keys, the documentation isn't overly clear about which one gets you the data you want, and it doesn't follow user ACLs at all. For certain data, the user must be a full admin just to get read access. They really ought to overhaul this, allow service accounts, allow each API key to access all data based on the associated account's ACL, and have all API keys tied directly to an account/ACL.
I think the biggest factor here is price. If you can get by with something cheaper, then great. Other people do basic up/down monitoring, and New Relic's biggest strength seems to be APM. But if downtime is money lost, reputation, etc, then you really need to consider two factors. One, of course, is the application's status, but it's also quite valuable to have historical data and the right tools to identify the issue and get the application healthy again. A cheaper tool might tell you the health of the application, but if it doesn't help you quickly fix any problems, it's only half of what you need. New Relic is worth the extra cost for us, as it gives us much more data to work with so we can address issues quickly.
Read John Grosjean's full review
No photo available
Score 9 out of 10
Vetted Review
Verified User
Review Source
Implemented across the entire organization, New Relic has been the platform that enabled our migration to Cloud IaaS and PaaS over the past 2 years. We use it with AWS, GCP, and Azure and across a wide variety of Linux and Windows OS flavors. We needed a way to empower teams with granular visibility into their infrastructure, applications, and the components that made it all work. With a goal to implement a Digital Experience Monitoring strategy aligned with the Gartner AIOps model (Algorithmic IT Operations), we found New Relic's suite of products delivered the best cost/benefit ratio.
  • Granular visibility into time-series data.
  • API allowing data to be written to a common dataset (Insights) and then visualized.
  • Almost captures the unicorn of a "single pane of glass" view.
  • Cloud-centric / OS-centric. There is no/limited ability to query metrics with an agent installed.
  • Insights-based queries (dashboards and alerts) are limited to 1000 (soon to be 2000) records and that doesn't work for enterprise scale.
  • NRQL is awesome -- except when it isn't. The replacement QL is more robust but is significantly more complex to learn.
  • No agent management tools in the platform. And, yes, you will want agent management tools after the first dozen or so deployments.
Do you need to monitor OS-based workloads? Do you have a mix of on-prem and Cloud instances? Do you need to have a converged view to see your OS, application, real-user monitoring (REUM), Synthetics, and other time-series data? New Relic is the platform that can deliver on those requirements.

Their technical support one of the best engagements we have had with a vendor. Exemplary in every way!
Read this authenticated review
No photo available
Score 8 out of 10
Vetted Review
Verified User
Review Source
The engineering team at my company uses New Relic to monitor our application's performance. We use it to trace errors and track the latency of our back-end services. New Relic helps us to detect defects and performance problems before our customers do. We also use New Relic to prioritize improvements to the performance of our services and databases.
  • New Relic's PagerDuty integration is essential. It helps the right people know when there are problems.
  • Error monitoring is great. Traces help us understand defects quickly.
  • New Relic is great for measuring the throughput and latency of different transactions. It helps us understand what proportion of the time is spent in different layers of the application.
  • New Relic can instrument many web frameworks out-of-the-box, but some of the less-popular frameworks require development.
  • It can be hard to express that some 400-series responses are acceptable and expected, but that an unusual volume of them could be a defect.
  • New Relic is very expensive, particularly if you have many QA environments.
New Relic is a great choice for monitoring the performance of your back-end. New Relic integrates with PagerDuty and supports many common web frameworks out-of-the-box. Error traces and transaction monitoring are valuable tools for detecting problems and prioritizing improvements. The thread profiler has helped us to understand some defects that were tricky to reproduce. The service maps it generates are useful.
Read this authenticated review
No photo available
Score 9 out of 10
Vetted Review
Verified User
Review Source
I'm using New Relic in a Django project, a site with high traffic and a subscription service, that's why it is important for us to have a solid monitoring system for our clients. In this particular case we are using New Relic to be sure that our site remains fast, reliable, and lets us react quickly to any major or minor error. New Relic also helps us monitoring the application to know if every part in the stack is working properly.
  • Show detailed information about the performance of code functions and SQL queries.
  • Monitor the CPU, memory, and I/O usage of a Linux server.
  • Manage and send alerts about critical issues in your project.
  • The web dashboard frontend is sometimes slow.
  • Pricing model is too big business oriented, it is expensive for startups.
After my experience, I found New Relic well suited if you have a critical online service or product and also a dedicated team to mantain and improve it over time. New Relic gives you a lot of interesting data to help you make technical and customer related decisions. One of our services is a web application where users can buy services between them, and it's critical for us to keep all services up and running without errors.
Read this authenticated review
No photo available
Score 8 out of 10
Vetted Review
Verified User
Review Source
New Relic Insights is used by my organization's technology and web development team. It is used to monitor website uptime, troubleshoot site outages, and track code deployments. New Relic also monitors website and database speeds and provides an "Apdex" score, which tells the team how many users are having a smooth experience on our website.
  • Monitoring of web transaction times -- New Relic does a great job of showing us how quickly our site is loading and what processes are slowing it down. It breaks site speed into several categories, such as querying, back-end code, caching, etc., which allows us to more easily improve site speed.
  • Alerts -- New Relic sends alerts whenever the site goes down or site speed drops below a particular threshold. This is very helpful in minimizing downtime.
  • Error analytics -- with the New Relic pro plan, you can quickly and graphically identify any site errors that may cause lags or downtime.
  • User interface -- the interface is too complicated for non-technical users to operate. Only those experienced in server management and code will benefit from the product.
  • Pricing -- there's a free plan, but to get most of the features, it will cost you.
New Relic Insights is well suited for smaller web development teams who do not have the resources to hire a dedicated web server manager. It is also great for teams who deploy code often and need a debugging and monitoring tool. New Relic can save valuable troubleshooting time and frustration by providing excellent insights at all times.
Read this authenticated review
No photo available
Score 8 out of 10
Vetted Review
Verified User
Review Source
New Relic is used in the IT department to monitor servers and our e-commerce website. It provides server-level metrics, JavaScript error monitoring, and uptime monitoring for servers and the website.
  • Server Monitoring
  • App Debugging
  • Uptime Alerts
  • Can get pricey
  • Infrastructure monitoring used to be better (and free)
New Relic works great if you are doing any sort of custom development and run a production web app. I’m not sure however how good the Docker support is because I haven’t used New Relic for that. I have also found that if you use almost exclusively SaaS providers and don’t do custom development there may be more economical options.
Read this authenticated review
No photo available
Score 9 out of 10
Vetted Review
Verified User
Review Source
New Relic is used for all our customer environments. We use it for monitoring and improvement purposes. I am a developer who is also started to play a role as DevOps day by day (thinking in DevOps concept is being mandatory each passing day as you most of you could notice). I really observe benefits on many topics in the context of monitoring and innovation especially for the improvement occassions.
  • It is a great tool to discover which processes are most consuming and improve your products.
  • It finds out bottlenecks easily with sufficient visualized graphs. For example, you can quickly get answers of where a received http request did come from and by which method / section (a remote call, db query, a calculation etc).
  • It is also possible to profile your JVM easily (if your app runs on JVM for sure).
  • It can feed your ES data, therefore link to for instance pager duty.
  • Display overall KPIs like rendering time and page load time of a web page. It can be also useful if your app also contains HTML UI.
  • It is not so easy to investigate data by filtering in a specific time window. I hope that UX will be improved. IMO, time picker is not user-friendly.
  • The learning curve might be plaguesome for an ordinal tech guy at first.
  • Don't know pricing terms /strategy or other suff, however our managers' complain about the highness :)
If you have a product which is used by at least 1 customer or you plan to sell more you have to improve. That's why you are going to fix and improve each day. But where to start or in which order / priority? This means you need an APM tool for it. That tool is one of the best and probably what it is cut out for!
Read this authenticated review
No photo available
April 15, 2019

Excellent APM tool

Score 9 out of 10
Vetted Review
Verified User
Review Source
New Relic is used as an APM (application monitoring tool) across our organization. It's SaaS based.

New Relic provides a centralized place to monitor app our applications. Alerts in New Relic are very helpful and help us in the analysis and monitoring of production issues.
  • New Relic provides enough detail to monitor and analyze issues. We have a java based microservice application. New Relic provides all transactions details, time, slow running transaction, JVM, database query details etc. It's easy to analyze issues with New Relic.
  • New Relic provides various key metrics and a dashboard. Metric explorer and dashboard helps in monitoring of applications. Dashboards are easy enough to build.
  • The alerts feature is easy to configure. Email or other alerts can be set up. Alerts have helped us to prevent production issues.
  • Another great feature is the ping service. We use ping on our application URL on regular interval to ensure that app is up and running.
  • It's a little costly. Configuring a mobile app requires a license key which is more costly.
New Relic is well suited to monitor production and non production applications. I use New Relic frequently and it's well suited to analyze issues. It provides so many details that issues are easy to identify and it saves a lot of time. I used to struggle to go through logs before using New Relic. Insights, APM, alerts, ping etc., are great features.
Read this authenticated review
No photo available
April 15, 2019

New Relic

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use New Relic for application performance monitoring, availability monitoring, logging of historical performance data, infrastructure monitoring, and alerting. Our New Relic dashboards are crucial for troubleshooting and for triaging site incidents. It's always loaded on all support engineer's machines.
  • New Relic's historical APM is one of the best in-class. It's simple to implement and use and provides a very flexible query language for creating monitors.
  • New Relic's UI is simple and elegant. Even our thickest support engineers have an easy time with it.
  • New Relic's infrastructure monitoring is cake to implement and provides tremendous value.
  • I hear New Relic is developing a log aggregation service. That would be a great improvement to the platform.
  • New Relic's agents are a bit greedy with system resources.
New Relic is relevant to all web properties. They have a robust, flexible platform.
Read this authenticated review
No photo available
Score 8 out of 10
Vetted Review
Verified User
Review Source
New Relic is an APM (Application Performance monitoring) tool that helps in monitoring response time, throughput, and error rates for web applications and databases. Our applications run on AWS EC2 and ECS clusters and New Relic helps with app performance monitoring and alerting. Our apps or products are composed of multiple microservices. New Relic can give a big picture view of all the applications and tracing.
  • New Relic is very good for application performance monitoring giving you graphs of time taken for a request to be processed by your backend application.
  • It also provides thread level performance for applications and databases. This can help uncover performance bottlenecks and monitor query timings in the database.
  • Its graphs provide transaction-level breakdowns including % time, average calls per transaction, and average time. These can help you visualize each participating component in the backend that processes your request.
  • If your applications are written on JVM based languages like Scala or Java then it also provides JVM Performance Analyzer. It can provide data like thread activity, HTTP session data, connection pool metrics, class load/unload counts etc.
  • It provides cool graphs for analysis and custom alerts. You can set up custom alerts.
  • New Relic can improve graphs and how APM data is represented.
  • Custom dashboards could provide more options for application monitoring. Would help if the new custom dashboards widgets could be in New Relic to help with customized dashboarding.
Well suited for:
  • Application performance monitoring
  • Database performance monitoring
  • Alerts and Custom Alerts
  • Thread level data and graphs for drilling down on request/response to view averages, metrics over time etc.
  • SQL query analysis
  • Error monitoring and alerting
Read this authenticated review

Feature Scorecard Summary

Application monitoring (34)
9.4
Database monitoring (30)
8.0
Threshold alerts (30)
8.5
Predictive capabilities (21)
6.8
Application performance management console (31)
8.1
Collaboration tools (21)
6.2
Out-of-the box templates to monitor applications (24)
7.6
Application dependency mapping and thresholding (23)
7.4
Virtualization monitoring (18)
7.9
Server availability and performance monitoring (28)
8.4
Server usage monitoring and capacity forecasting (20)
7.8
IT Asset Discovery (10)
6.4

About New Relic

New Relic is an all-in-one web and mobile application performance management provider for the cloud and the datacenter. They provide 24x7 user monitoring and code-level diagnostics for production apps deployed on dedicated infrastructures, the cloud, or hybrid environments and real time end-to-end monitoring for your iOS and Android app’s.

New Relic provides support for applications written in Ruby, Python, PHP, Java, .NET, Node.js and related frameworks. New Relic also partners with leading cloud management, platform, and hosting vendors to provide their customers with instant visibility into the performance of deployed applications.

New Relic also has an open SaaS platform that enables its community of developers, partners and customers to build plugins using open API’s to monitor any technology of their choice, from databases, networks, caching layers and more.

New Relic provides SaaS Application Monitoring for Ruby, PHP, .Net, Java, Python, iOS, and Android Apps.

New Relic Integrations

New Relic Competitors

Pricing

  • Does not have featureFree Trial Available?No
  • Has featureFree or Freemium Version Available?Yes
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

New Relic Technical Details

Operating Systems: Unspecified
Mobile Application:No