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GoContact

GoContact

Overview

What is GoContact?

GoContact in Portugal is a company specialized in integrated solutions for Contact Centers (IPBX + Contact Center Software + Communications). GoContact's integrated Contact Center platform provides IPBX, IVR, Inbound / Outbound Services, Scripts, Tickets, Chat, CRM, Reporting /Analytics, Quality, E-learning,…

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Recent Reviews
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Pricing

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What is GoContact?

GoContact in Portugal is a company specialized in integrated solutions for Contact Centers (IPBX + Contact Center Software + Communications). GoContact's integrated Contact Center platform provides IPBX, IVR, Inbound / Outbound Services, Scripts, Tickets, Chat, CRM, Reporting /Analytics, Quality, E…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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What is Talkdesk?

Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.

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Product Details

What is GoContact?

GoContact Video

Introduction of Go Contact's call center management software

GoContact Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(2)

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
Fabiana Pareja | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We have loved this software because it allows us to serve our customers quickly and efficiently. Its interface is very simple, the whole software is quite easy to use and could be used quickly by all our agents without any hiccups. The fact that all the information is in the cloud means that we can access it from anywhere.
  • Call scripts have helped agents to solve minor problems quickly and easily.
  • You can choose which call to attend, depending on the priority or waiting time that the call has had.
  • Very simple and intuitive software, which has allowed the entire customer service department to handle it smoothly in record time.
  • It does not have a chatbot, which would be very useful to not saturate the system with requests that could be solved in an automated way.
  • The mobile app is well below acceptable, which could not be of much help to us.
  • GoContact's technical support could be improved, as they were late to the requests we demanded.
I definitely recommend this software, which has increased sales and our agents have been able to develop their work functions more fluently. Customer service has been improving little by little, allowing the barriers between consumer and agent to be reduced and better communication.
  • A cloud-based software, allowing access from any computer or mobile device.
  • Very easy to use, simple and very intuitive interface, allowing a better workflow and higher work performance.
  • Seamless integration with other software such as Freshdesk, Pipedrive.
Contact Center Software (13)
93.84615384615385%
9.4
Agent dashboard
90%
9.0
Validate callers
100%
10.0
Outbound response
90%
9.0
Call forwarding
90%
9.0
Click-to-call (CTC)
90%
9.0
Warm transfer
100%
10.0
Predictive dialing
100%
10.0
Interactive voice response
90%
9.0
REST APIs
100%
10.0
Call scripts
90%
9.0
Call tracking
90%
9.0
Multichannel integration
90%
9.0
CRM software integration
100%
10.0
Workforce Optimization (WFO) (9)
94.44444444444444%
9.4
Inbound call routing
100%
10.0
Omnichannel inbound routing
100%
10.0
Recording
90%
9.0
Quality management
100%
10.0
Call analytics
90%
9.0
Historical reporting
90%
9.0
Live reporting
90%
9.0
Customer surveys
90%
9.0
Customer interaction analytics
100%
10.0
Omnichannel support
N/A
N/A
Predictive Analytics
N/A
N/A
  • This software allowed the company to obtain better income, because its simple use, allowed the agents to have better performance in their work. We achieved satisfied customers, allowing them to repeat their purchases with us. We obtained new clients, by the experience of their attention in other users.
Vítor Hugo Pacheco | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
GoContact is only used for Telemarketing purposes here at Goldenergy. We use GoContact to manage cold leads and get in touch with prospective customers presenting our product and prices in order to close deals in an outbound or inbound call (if the prospect returns the call). GoContact is also used to keep control of the operations.
  • Outbound Campaings
  • Dashboards
  • Scripting
  • External SIP Phone method
  • Managing DDI's
  • Workforce Management
GoContact is a good choice for medium and larger contact centers who deal with more than 2k calls per day for example. This software is a leader in managing Outbound Campaigns and it's easy to use. It's also suitable if you don't have a CRM and want to manage tickets and omnichannel customer service.

If you just want an easy to use and easy to setup software and just making occasional outbound calls there's cheaper solutions.
Contact Center Software (12)
83.33333333333334%
8.3
Agent dashboard
80%
8.0
Validate callers
90%
9.0
Outbound response
100%
10.0
Call forwarding
80%
8.0
Warm transfer
90%
9.0
Predictive dialing
100%
10.0
Interactive voice response
100%
10.0
REST APIs
N/A
N/A
Call scripts
90%
9.0
Call tracking
90%
9.0
Multichannel integration
90%
9.0
CRM software integration
90%
9.0
Workforce Optimization (WFO) (6)
85%
8.5
Inbound call routing
80%
8.0
Omnichannel inbound routing
80%
8.0
Recording
90%
9.0
Call analytics
80%
8.0
Historical reporting
90%
9.0
Live reporting
90%
9.0
Omnichannel support
N/A
N/A
Predictive Analytics
N/A
N/A
  • Fast Implementation during COVID19
  • Fair Retribution Model
  • Techincal Support easy to acess
Since I was looking for a solution that allowed me to move about 50 door-to-door sellers to remote telemarketing work I needed a solution that was easy and fast to set up and to manage from a distance. GoContact is a leader in massive outbound solutions and very well recommended by people in my network.
Their support was in fact an extension of my team since day 1 and helped us in a big way with training, set up and solving operational doubts and issues in a fast and truly interested way. Personally, I had an account manager 24/7 at my disposal without any additional charge or something. They also care about our business and provide tips so we can get better results.
Every user adapts quicky to the workspace and functionality but technically it should be easier to deal with the soft phone configuration. Team Leaders and Business Managers can get all the information they need to make decisions with a high level of usability. GoContact should think about bringing their software to an app version like their competition is doing.
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