GoContact Reviews and Ratings

Use Cases and Deployment Scope

We have loved this software because it allows us to serve our customers quickly and efficiently. Its interface is very simple, the whole software is quite easy to use and could be used quickly by all our agents without any hiccups. The fact that all the information is in the cloud means that we can access it from anywhere.

Likelihood to Recommend

I definitely recommend this software, which has increased sales and our agents have been able to develop their work functions more fluently. Customer service has been improving little by little, allowing the barriers between consumer and agent to be reduced and better communication.

Use Cases and Deployment Scope

GoContact is only used for Telemarketing purposes here at Goldenergy. We use GoContact to manage cold leads and get in touch with prospective customers presenting our product and prices in order to close deals in an outbound or inbound call (if the prospect returns the call). GoContact is also used to keep control of the operations.

Likelihood to Recommend

GoContact is a good choice for medium and larger contact centers who deal with more than 2k calls per day for example. This software is a leader in managing Outbound Campaigns and it's easy to use. It's also suitable if you don't have a CRM and want to manage tickets and omnichannel customer service.

If you just want an easy to use and easy to setup software and just making occasional outbound calls there's cheaper solutions.