GoMembers Enterprise Reviews

2 Ratings
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Score 8.0 out of 100

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Jessica McMathis | TrustRadius Reviewer
November 26, 2013

Aptean GoMembers: Increasing Efficiencies in Front-/Back-Office Processes and Furthering Business Objectives

Score 8 out of 10
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  • Aptean's customer service is excellent. The process of submitting a ticket is easy - and 90 percent of the time, resolution by their technical staff is swift, thorough and friendly.
  • Aptean has a wealth of knowledge at its disposal and should be extremely proud of its people. Their staff - everyone from our project manager, other management and customer service/support - has been knowledgeable, responsive, and friendly.
  • Aptean's corporate trainers are second to none. Smart, efficient and thorough. They provided a wealth of support and knowledge both prior to and following the implementation of our new CRM.
  • The new customer service portal seems to be missing a lot of the product documentation/training manuals. In order to access them, I had to submit a ticket and receive a file via FTP.
  • The process by which to get a quote or proposal has been sometimes challenging and lengthy. It's certainly been a point of frustration from time to time.
  • The GoMembers (Association Management System) product has changed the way we do business, but some of the functionality seems to be incomplete or missing. Basic functionality of certain processes within the system are cumbersome or just don't make much sense to our technical team, or the end user.
The product was purchased four years before implementation. After having been stalled for more than a year, we were tapped to get the software setup and implemented on a tight six-month deadline. And because we hadn't been involved in the selection process and primary setup, we basically had to start from scratch. I can't say what questions were asked, since I wasn't a part of the selection process, but if you are - and beyond anything else - know upfront what your overall business objective goals and end results are before selecting a product. If the product doesn't meet your needs - with or without modification - keep moving. Research, research, research.
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Anonymous | TrustRadius Reviewer
December 04, 2013

Aptean - GoMembers

Score 8 out of 10
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  • Membership management.
  • Meeting management and registration.
  • Accounts receivable.
  • The GoMembers system can be user friendly for some functions, but order entry is both in look and functionality from the 1980's. It's horrible to navigate, add orders and process returns. I would recommend improving that portion of the system.
  • Address administration. We have had several issues with addresses not being removed from records when we've tried to process them. We also have experienced an address displaying on a record when there is no connection between that record and the address owner.
  • Membership renewals. Since day 1 of going live with the system, membership renewals have not generated correctly. Most often some members are not "pulled" for renewal and should be. We had to create a custom report to double check what the system generates for renewals. Doing so defeats one of the purposes of upgrading our system. Our goal was to streamline these activities and having to compare lists defeats that purpose.
I was recently published by Aptean as a GoMembers case study. That case study was also published in the ASAE newsletter that thousands of Associations across the country receive. The case study was provided to ASAE by our Association President. That publication generated a few dozen phone calls in which colleagues from various associations wanted my opinion of the product. I gave a honest response each and every time, which included the good and bad (mostly good). I also mentioned to each of them how the team of Aptean staff we had during our setup and go live phase were great to work with.
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About GoMembers Enterprise

GoMembers Enterprise association management system is a complete software, services, and support solution for associations and nonprofit organizations of all sizes that are looking to improve member services by streamlining the back office and enhancing front office processes all with one tool. GoMembers Enterprise is now owned and supported by Avolin since being divested by Aptean in 2018.

GoMembers Enterprise Technical Details

Operating Systems: Unspecified
Mobile Application:No