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GoMembers

Score8 out of 10

2 Reviews and Ratings

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What is GoMembers?

GoMembers Enterprise association management system is a complete software, services, and support solution for associations and nonprofit organizations of all sizes that are looking to improve member services by streamlining the back office and enhancing front office processes all with one tool. GoMembers Enterprise was owned and supported by Avolin since being divested by Aptean in 2018, and later acquired by IgniteTech.

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Reviews

What users are saying about GoMembers.
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Aptean GoMembers: Increasing Efficiencies in Front-/Back-Office Processes and Furthering Business Objectives

Jessica McMathis
Digital Communications Manager in Social Media at Manufacturer & Business Association (11-50 employees employees)

Pros

  • Aptean's customer service is excellent. The process of submitting a ticket is easy - and 90 percent of the time, resolution by their technical staff is swift, thorough and friendly.
  • Aptean has a wealth of knowledge at its disposal and should be extremely proud of its people. Their staff - everyone from our project manager, other management and customer service/support - has been knowledgeable, responsive, and friendly.
  • Aptean's corporate trainers are second to none. Smart, efficient and thorough. They provided a wealth of support and knowledge both prior to and following the implementation of our new CRM.

Cons

  • The new customer service portal seems to be missing a lot of the product documentation/training manuals. In order to access them, I had to submit a ticket and receive a file via FTP.
  • The process by which to get a quote or proposal has been sometimes challenging and lengthy. It's certainly been a point of frustration from time to time.
  • The GoMembers (Association Management System) product has changed the way we do business, but some of the functionality seems to be incomplete or missing. Basic functionality of certain processes within the system are cumbersome or just don't make much sense to our technical team, or the end user.

Return on Investment

  • The GoMembers product has allowed us to be more efficient and effective in our front- and back-office processes. Fewer steps to making someone a member (12 steps to three), registering a member for a meeting and tracking subscription data. Increased overall employee efficiency while automating many things we formerly did manually. The integration with our website will only further reduce the manual work done within the system, freeing up staff to focus on other areas of importance within our organization.
  • The implementation of the system is helping us to achieve overall business objectives and digital communications initiatives. The CRM is more robust than our former AMS, and the information we're able to track and retrieve more important than ever, allowing us to target interests, communications preferences and member activity in ways we might have never previously thought possible.
  • The system is flexible, allowing us not only to anticipate new data points and change accordingly, but plan for the future.

Usability

Aptean - GoMembers

Verified User
Project Manager in Information Technology (11-50 employees employees)

Pros

  • Membership management.
  • Meeting management and registration.
  • Accounts receivable.

Cons

  • The GoMembers system can be user friendly for some functions, but order entry is both in look and functionality from the 1980's. It's horrible to navigate, add orders and process returns. I would recommend improving that portion of the system.
  • Address administration. We have had several issues with addresses not being removed from records when we've tried to process them. We also have experienced an address displaying on a record when there is no connection between that record and the address owner.
  • Membership renewals. Since day 1 of going live with the system, membership renewals have not generated correctly. Most often some members are not "pulled" for renewal and should be. We had to create a custom report to double check what the system generates for renewals. Doing so defeats one of the purposes of upgrading our system. Our goal was to streamline these activities and having to compare lists defeats that purpose.

Return on Investment

  • Upgrading to the GoMembers system has led us to initiate and complete a company wide overhaul. We have streamlined many administrative functions, reduced time spent manually tracking certain information. Although we are less than one year of being live with the system, countless hours of staff time has been saved due to system driven changes and improvements.