TrustRadius
Association Management System designed for membership organizations.Aptean GoMembers: Increasing Efficiencies in Front-/Back-Office Processes and Furthering Business ObjectivesAptean's customer service is excellent. The process of submitting a ticket is easy - and 90 percent of the time, resolution by their technical staff is swift, thorough and friendly. Aptean has a wealth of knowledge at its disposal and should be extremely proud of its people. Their staff - everyone from our project manager, other management and customer service/support - has been knowledgeable, responsive, and friendly. Aptean's corporate trainers are second to none. Smart, efficient and thorough. They provided a wealth of support and knowledge both prior to and following the implementation of our new CRM.,The new customer service portal seems to be missing a lot of the product documentation/training manuals. In order to access them, I had to submit a ticket and receive a file via FTP. The process by which to get a quote or proposal has been sometimes challenging and lengthy. It's certainly been a point of frustration from time to time. The GoMembers (Association Management System) product has changed the way we do business, but some of the functionality seems to be incomplete or missing. Basic functionality of certain processes within the system are cumbersome or just don't make much sense to our technical team, or the end user.,The GoMembers product has allowed us to be more efficient and effective in our front- and back-office processes. Fewer steps to making someone a member (12 steps to three), registering a member for a meeting and tracking subscription data. Increased overall employee efficiency while automating many things we formerly did manually. The integration with our website will only further reduce the manual work done within the system, freeing up staff to focus on other areas of importance within our organization. The implementation of the system is helping us to achieve overall business objectives and digital communications initiatives. The CRM is more robust than our former AMS, and the information we're able to track and retrieve more important than ever, allowing us to target interests, communications preferences and member activity in ways we might have never previously thought possible. The system is flexible, allowing us not only to anticipate new data points and change accordingly, but plan for the future.,8,8,Implemented in-house,Yes,Change management was a big part of the implementation and was well-handled,Change management. People don't like change - and with a 14-year-old system, that change is likely even more difficult to swallow. Time. We have full-time jobs in addition to the implementation - and ended up needing to sequester ourselves for six months, away from 90 percent of our normal job duties, to get it done on time and as expected. Knowledge. We aren't database architects or programmers, so a lot of trial and error was required. Regardless, every little bit we figured out was worthy of a high-five.,9,Most GoMembers modules are similar in the fact that if you learn one, the others seem to make sense and aren't difficult to master. Though lengthy, setup was relatively easy. Being able to edit end-of-day transactions prior to posting is great. Makes it easier to catch errors before too much effort is required to correct them either on our part or on the part of support.,The older modules (Order Entry, Accounting) seem outdated and not at all intuitive. Certain functionality that would be expected is missing or minute. Often the same term is used for different processes, making it confusing for the end user.,5Aptean - GoMembersMembership management. Meeting management and registration. Accounts receivable.,The GoMembers system can be user friendly for some functions, but order entry is both in look and functionality from the 1980's. It's horrible to navigate, add orders and process returns. I would recommend improving that portion of the system. Address administration. We have had several issues with addresses not being removed from records when we've tried to process them. We also have experienced an address displaying on a record when there is no connection between that record and the address owner. Membership renewals. Since day 1 of going live with the system, membership renewals have not generated correctly. Most often some members are not "pulled" for renewal and should be. We had to create a custom report to double check what the system generates for renewals. Doing so defeats one of the purposes of upgrading our system. Our goal was to streamline these activities and having to compare lists defeats that purpose.,8,Upgrading to the GoMembers system has led us to initiate and complete a company wide overhaul. We have streamlined many administrative functions, reduced time spent manually tracking certain information. Although we are less than one year of being live with the system, countless hours of staff time has been saved due to system driven changes and improvements.,8
Unspecified
GoMembers AMS
2 Ratings
Score 8.0 out of 101
TRScore

GoMembers Reviews

GoMembers
2 Ratings
Score 8.0 out of 101
Show Filters 
Hide Filters 
Filter 2 vetted GoMembers reviews and ratings
Clear all filters
Overall Rating
Reviewer's Company Size
Last Updated
By Topic
Industry
Department
Experience
Job Type
Role
Reviews (1-2 of 2)
  Vendors can't alter or remove reviews. Here's why.
Jessica McMathis profile photo
November 26, 2013

Review: "Aptean GoMembers: Increasing Efficiencies in Front-/Back-Office Processes and Furthering Business Objectives"

Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Aptean's customer service is excellent. The process of submitting a ticket is easy - and 90 percent of the time, resolution by their technical staff is swift, thorough and friendly.
  • Aptean has a wealth of knowledge at its disposal and should be extremely proud of its people. Their staff - everyone from our project manager, other management and customer service/support - has been knowledgeable, responsive, and friendly.
  • Aptean's corporate trainers are second to none. Smart, efficient and thorough. They provided a wealth of support and knowledge both prior to and following the implementation of our new CRM.
  • The new customer service portal seems to be missing a lot of the product documentation/training manuals. In order to access them, I had to submit a ticket and receive a file via FTP.
  • The process by which to get a quote or proposal has been sometimes challenging and lengthy. It's certainly been a point of frustration from time to time.
  • The GoMembers (Association Management System) product has changed the way we do business, but some of the functionality seems to be incomplete or missing. Basic functionality of certain processes within the system are cumbersome or just don't make much sense to our technical team, or the end user.
The product was purchased four years before implementation. After having been stalled for more than a year, we were tapped to get the software setup and implemented on a tight six-month deadline. And because we hadn't been involved in the selection process and primary setup, we basically had to start from scratch. I can't say what questions were asked, since I wasn't a part of the selection process, but if you are - and beyond anything else - know upfront what your overall business objective goals and end results are before selecting a product. If the product doesn't meet your needs - with or without modification - keep moving. Research, research, research.
Read Jessica McMathis's full review
No photo available
December 04, 2013

User Review: "Aptean - GoMembers"

Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Membership management.
  • Meeting management and registration.
  • Accounts receivable.
  • The GoMembers system can be user friendly for some functions, but order entry is both in look and functionality from the 1980's. It's horrible to navigate, add orders and process returns. I would recommend improving that portion of the system.
  • Address administration. We have had several issues with addresses not being removed from records when we've tried to process them. We also have experienced an address displaying on a record when there is no connection between that record and the address owner.
  • Membership renewals. Since day 1 of going live with the system, membership renewals have not generated correctly. Most often some members are not "pulled" for renewal and should be. We had to create a custom report to double check what the system generates for renewals. Doing so defeats one of the purposes of upgrading our system. Our goal was to streamline these activities and having to compare lists defeats that purpose.
I was recently published by Aptean as a GoMembers case study. That case study was also published in the ASAE newsletter that thousands of Associations across the country receive. The case study was provided to ASAE by our Association President. That publication generated a few dozen phone calls in which colleagues from various associations wanted my opinion of the product. I gave a honest response each and every time, which included the good and bad (mostly good). I also mentioned to each of them how the team of Aptean staff we had during our setup and go live phase were great to work with.
Read this authenticated review

About GoMembers

Association Management System designed for membership organizations.

GoMembers Technical Details

Operating Systems: Unspecified
Mobile Application:No