Aptean - GoMembers
December 04, 2013
Aptean - GoMembers
Score 8 out of 10
Vetted Review
Verified User
Software Version
GoMembers
Modules Used
- Meetings, Membership, GP, Order Entry, etc.
Overall Satisfaction with GoMembers AMS
- Membership management.
- Meeting management and registration.
- Accounts receivable.
- The GoMembers system can be user friendly for some functions, but order entry is both in look and functionality from the 1980's. It's horrible to navigate, add orders and process returns. I would recommend improving that portion of the system.
- Address administration. We have had several issues with addresses not being removed from records when we've tried to process them. We also have experienced an address displaying on a record when there is no connection between that record and the address owner.
- Membership renewals. Since day 1 of going live with the system, membership renewals have not generated correctly. Most often some members are not "pulled" for renewal and should be. We had to create a custom report to double check what the system generates for renewals. Doing so defeats one of the purposes of upgrading our system. Our goal was to streamline these activities and having to compare lists defeats that purpose.
- Upgrading to the GoMembers system has led us to initiate and complete a company wide overhaul. We have streamlined many administrative functions, reduced time spent manually tracking certain information. Although we are less than one year of being live with the system, countless hours of staff time has been saved due to system driven changes and improvements.