Google Forms

Google Forms

Customer Verified
Top Rated
About TrustRadius Scoring
Score 8.4 out of 100
Top Rated
Google Forms

Overview

Recent Reviews

Very good!

7 out of 10
April 04, 2022
We use Google Forms to get feedback from users. It has a very simple and understandable interface. The fact that most people know about …
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A User Friendly System

9 out of 10
March 25, 2022
For my students, I utilize Google Forms to generate and administer quizzes. I've also created and signed documents using Google Forms. The …
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Google Forms Review

7 out of 10
February 07, 2022
I use Google Forms to create and administer quizzes for my students. I have also used Google Forms to create and sign documents. The …
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Google Forms Review

8 out of 10
January 05, 2022
Besides the easy integration of your google account with Google Forms, it is very easy to create a form for your specific goal and launch …
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Reviewer Sentiment

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Awards

TrustRadius Award Top Rated 2022
TrustRadius Award Top Rated 2021
TrustRadius Award Top Rated 2020
TrustRadius Award Top Rated 2019

Popular Features

View all 16 features

Multiple question types (106)

8.7
87%

Response tracking (106)

8.3
83%

Changes to live survey (102)

8.1
81%

Survey templates (102)

7.5
75%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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What is Google Forms?

Google Forms is an app for creating forms and surveys, and is part of Google Apps for Work. The product focuses on ease of use; the interface is similar to a document editor, with drop down lists of options and drag and drop question re-ordering. Users can embed images and video into surveys. Users…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is Qualtrics?

Qualtrics produces three Web-based products: Research Suite, which helps companies and schools conduct their own custom-made surveys and data analysis; Site Intercept, which allows websites to get feedback from visitors; and 360, a tool to help human resource operations assess employee performance.

What is Zoho Forms?

Zoho Forms is an online form builder that lets users create mobile-ready online forms. Forms can be shared with select users via email, or via a public link. This solution includes a drag-and-drop form builder that is responsive on all mobile devices. Zoho Forms also offers native mobile…

Features Scorecard

Survey Format & Appearance

7.0
70%

Survey Content

8.1
81%

Survey Logic

7.6
76%

Survey Reporting & Analytics

7.8
78%

Survey Administration & Security

8.4
84%

Survey Distribution

6.8
68%

Product Details

What is Google Forms?

Google Forms is an app for creating forms and surveys, and is part of Google Apps for Work. The product focuses on ease of use; the interface is similar to a document editor, with drop down lists of options and drag and drop question re-ordering. Users can embed images and video into surveys. Users can also program the question flow with custom logic. Google sends users basic summaries of the survey results automatically, or users can export the raw survey results data and analyze it via spreadsheets or other analytics software.

Google Forms Video

Google Forms a teacher/student connection

Google Forms Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

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Reviews and Ratings

 (713)

Ratings

Reviews

(1-25 of 52)
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Sana Rafiq | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use this software to collect data, live feedback, assessments, quizzes, history taking in a very short period of time. So it saves time, money as well as energy of a researcher and it provides different features, themes and paradigm to make questionnaire more affective for better and expected outcomes.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Google Forms can assist you in learning how to use the software and even provides lessons.If you need additional live support, Google Forms also includes an online chat function that allows you to speak directly with a customer service technician. Overall, I believe Google Forms is an excellent software solution for both in-person and virtual classes.
February 07, 2022

Google Forms Review

Score 7 out of 10
Vetted Review
Verified User
Review Source
Google Forms offers help to understand this software and even offers tutorials for even more help. Google Forms also has an online chat feature so that you can talk directly to a customer support technician if you need additional live support. Overall, I think Google Forms is an amazing software tool for classrooms both in-person and virtual.
January 05, 2022

Google Forms Review

Wulfran Yao | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
The Google Forms support team remains available to respond to questions and simplify things for users. I appreciate the ability of other people to modify Google Forms to suit their needs.
Sayed Manzar Hassan | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
It serves the basic needs of a creator and is able to reach wide audiences in order to understand how much is a gap in product knowledge and how to quickly it can be fulfilled. It is cost-effective and open source. Its useability has outperformed others in the market, given usage cost.
Andrea Hester | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Review Source
I have not had to use Google Forms support - it's always worked as expected. However, with other Google products, I've always been able to find a plethora of resources for answering questions or dealing with issues. The benefit of Google is how widely adopted its products are and how robust its support is.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We haven't used much official support for Google Forms. However, because it is so widely used, there are a ton of articles and guides available online to help administrators of varying technical abilities to work through problems that arise. Additionally, Google provides an official support forum where there are discussions with other users as well as Google developers that can help address issues if needed.
Caroline Dobson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Google's user guides on how to use Google Forms are all clearly and concisely written. I've never needed to reach out to an individual to get support because their documentation is flawless. Not needing to reach out to a representative has saved me time and also makes me feel more empowered as a user.
Carolina Reyes | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
To tell the truth I have used Google Forms support very little because the help of the same tool solves most of the questions that arise in the management of this, and when we have needed support has provided timely solution, thanks to this we have excellent references from Google.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Google Forms has dependable customer service. For starters, most of the solutions to issues are easily available online. If that doesn't work, you can set up a meeting with the team or call them for help.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Being a free product, there is no immediate phone or email support available. That said, there is myriad support available on online forums and the product itself is also very easy to use and self-explanatory. I have rarely had any problems fixing any problems with Google Forms and in the few times that I have done, a quick Google search is usually enough to solve my query.
Kim Grewe | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
I don't often need support when using Google products. If I am having issues, I can usually "Google it" and find the guidance I need through the Google Help Center. The Google Help Center usually provides helpful information and guidance. Not only can you get a quick guide at a glance to help, you can also seek out others in the Google Community who may have had similar issues and are willing to discuss and help.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Google Forms is very easy to use, including the creation and use. With this simplicity, this Google Form is perfect for use for a beginner. You can enjoy the Google Form service for free. With this advantage, you don't have to waste money on buying applications or services such as creating forms. Because Google Form is available for free, or free of cost.
Unlike other programs, Google Form includes a lightweight program. So you can use it without any problems. Google Forms can be shared on various platforms. By sharing them, we can enable everyone to fill out the quizzes and questionnaires that we have created to gather information. Google Form also has a Spreadsheets feature. You can see the survey responses that have been collected on the form neatly and also automatically. You can [also] see the info from the response time and also the graph with this Spreadsheets feature.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Google has a support team but it isn't the most helpful with Forms. I find most of my answers by searching online and watching tutorial videos. I would recommend utilizing online resources before contacting their live support team for help. Just make sure that they are recent videos or directions. Google is constantly updating their interfaces so it is easy for things to get out of date.
Score 8 out of 10
Vetted Review
Verified User
Review Source
To be honest, I never needed to use any support since the use is so totally intuitive. I have given the rating based on my overall experience with Google support. When I look for something I have to browse the knowledge base, which will usually yield an answer, but sometimes it requires you to search really hard, and when you can't find the answer it is not easy to receive real [life] support.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We have rarely if ever needed support for Google Forms. It functions well and is very intuitive. If there are any questions or concerns, the forums and support articles about Google Forms are easy to find and understand. Because Google Forms is so widely known, it is easy to find help and provide solutions to any issues.
Score 9 out of 10
Vetted Review
Verified User
Review Source
I've never reached out to support when using Google Forms. However, I have reached out to Google in the past for support on other Google Workspace products, and they are super friendly and helpful. In addition, they are super fast at responding. You don't have to sit on a phone or anything, they will simply reach out to you when it is your turn.
Score 10 out of 10
Vetted Review
Verified User
Review Source
It's pretty standard support for Google, which means you rarely get to talk to anyone and have to read documents to figure things out. So, you're generally on your own to figure things out or to see if your question has been asked and answered elsewhere.
Alex Perdomo Ruiz | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
The technical support is complete and effective, Google Forms puts at our disposal forums, chat, telephone assistance, in fact we have used it on very few occasions and their attention has been immediate and timely, allowing us to resolve all our concerns and problems quickly, that's why it is my rating.