Goverlan Reach Reviews and Ratings

Rating: 8 out of 10

Score

8 out of 10

Community insights

TrustRadius Insights for Goverlan Reach are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Remote Connectivity: Many users have praised the remote connecting feature of Goverlan Reach, with some stating that it is impactful and easy to use. They appreciate the versatility of being able to connect using Active Directory, machine name, or IP address, making it convenient for various scenarios.

Server Management: The server feature in Goverlan Reach has been highlighted by users as a helpful tool for logging all sessions and managing connections for IT professionals. This functionality allows them to effectively monitor and control client connections, enhancing their ability to provide support and troubleshoot issues.

Ease of Use and Deployment: A significant number of reviewers love how easy it is to set up and deploy the client software in Goverlan Reach. They appreciate the automation tools that simplify everyday tasks, making administrative processes more efficient. Additionally, they find the software intuitive and quick to customize for their specific needs.

Reviews

2 Reviews

Goverlan - A Must have tool!

Rating: 10 out of 10

Incentivized

October 30, 2018

Use Cases and Deployment Scope

This product is absolutely one of the best tools to provide support within our school district. We are extremely understaffed but this product allows us to remote control any device plus do mass deployments and reporting. Goverlan has a few glitches but is an overall extremely solid product that I have personally used since 2007.

Pros

Remote View and Control - provide remote support for Windows, Linux, and Apple machines. Goverlan is agent-based and Active Directory integrated making it super easy to track down a user or computer and provide assistance.
Scope Actions - This is what Goverlan calls their remote procedures. Using this tool you can essentially use a building block type interface to evaluate a client and based on criteria perform an action whether that be reporting or software installation etc. This portion of the product is amazing and I cannot say enough good things about it but I do have one primary criticism. For all of this to work the client has to be online, any client that is unreachable fails and it simply moves on to the next. Because this is an agent based product it would be a very simple thing for them to force the agent to do a check for open job actions against a database on boot but they have not moved in that direction.
Reporting - Again amazing. Set up your criteria and what you want reported back and Goverlan will scan the network and provide your choice of CSV or HTML based reports.

Cons

Machines must be online for actions to be performed, scopes allow you to rerun them against failed objects only but really a much better option would be for client agent to check in at power on for open jobs.
Newest version of Reach is glitchy on Windows 10 requiring the occasional restart of the application.

Likelihood to Recommend

This product is a must for any help desk that is supporting an active directory based network. Scope action capabilities also make it valuable to systems administrators etc.

Verified User

Administrator in Information Technology (1001-5000 employees)

Vetted Review

11 years of experience

Governlan Reach - more bang for the buck

Rating: 8 out of 10

Incentivized

October 12, 2017

Use Cases and Deployment Scope

Management of Windows Servers for configuration and monitoring. Application monitoring for SQL, Active Directory, File Shares,etc. Dashboard for performance statistics. Deployment of software updates.

Pros

Good configurable dashboard that can be personalized per audience
Built in packages for monitoring standard applications that can be personalized easily
Simple, easy to use update deployment configuration.

Cons

More standard application support
Better cross platform support
Better fail-over support

Likelihood to Recommend

Inexpensive but full featured solution for IT Operations teams that need good tools.

Verified User

Manager in Information Technology (1001-5000 employees)

Vetted Review

3 years of experience

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Reviews and Ratings

Goverlan - A Must have tool!

Rating: 10 out of 10

Incentivized

October 30, 2018

Use Cases and Deployment Scope

Pros

Remote View and Control - provide remote support for Windows, Linux, and Apple machines. Goverlan is agent-based and Active Directory integrated making it super easy to track down a user or computer and provide assistance.
Scope Actions - This is what Goverlan calls their remote procedures. Using this tool you can essentially use a building block type interface to evaluate a client and based on criteria perform an action whether that be reporting or software installation etc. This portion of the product is amazing and I cannot say enough good things about it but I do have one primary criticism. For all of this to work the client has to be online, any client that is unreachable fails and it simply moves on to the next. Because this is an agent based product it would be a very simple thing for them to force the agent to do a check for open job actions against a database on boot but they have not moved in that direction.
Reporting - Again amazing. Set up your criteria and what you want reported back and Goverlan will scan the network and provide your choice of CSV or HTML based reports.

Cons

Machines must be online for actions to be performed, scopes allow you to rerun them against failed objects only but really a much better option would be for client agent to check in at power on for open jobs.
Newest version of Reach is glitchy on Windows 10 requiring the occasional restart of the application.

Likelihood to Recommend

This product is a must for any help desk that is supporting an active directory based network. Scope action capabilities also make it valuable to systems administrators etc.

Verified User

Administrator in Information Technology (1001-5000 employees)

Vetted Review

11 years of experience