Goverlan - A Must have tool!
Anonymous | TrustRadius Reviewer
October 30, 2018

Goverlan - A Must have tool!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Goverlan Reach

This product is absolutely one of the best tools to provide support within our school district. We are extremely understaffed but this product allows us to remote control any device plus do mass deployments and reporting. Goverlan has a few glitches but is an overall extremely solid product that I have personally used since 2007.
  • Remote View and Control - provide remote support for Windows, Linux, and Apple machines. Goverlan is agent-based and Active Directory integrated making it super easy to track down a user or computer and provide assistance.
  • Scope Actions - This is what Goverlan calls their remote procedures. Using this tool you can essentially use a building block type interface to evaluate a client and based on criteria perform an action whether that be reporting or software installation etc. This portion of the product is amazing and I cannot say enough good things about it but I do have one primary criticism. For all of this to work the client has to be online, any client that is unreachable fails and it simply moves on to the next. Because this is an agent based product it would be a very simple thing for them to force the agent to do a check for open job actions against a database on boot but they have not moved in that direction.
  • Reporting - Again amazing. Set up your criteria and what you want reported back and Goverlan will scan the network and provide your choice of CSV or HTML based reports.
  • Machines must be online for actions to be performed, scopes allow you to rerun them against failed objects only but really a much better option would be for client agent to check in at power on for open jobs.
  • Newest version of Reach is glitchy on Windows 10 requiring the occasional restart of the application.
  • With a product like this it is entirely possible that you will see large increase in Help Desk efficiency for those who are willing to take the time to fully explore its possibilities.
  • Much more robust that any other remote support product I have used while still extremely cheap compared to competing products. This can bring enterprise level support options to those that may normally not be able to afford it.
  • Reporting features are invaluable to anyone wanting to truly know what is happening on their network.
Goverlan was a better overall value providing licensing flexibility, more features and consistent quality for a lower price point. There are many products that provide remote capabilities but this product goes well above and beyond most of them allowing remote installs and reporting features.
This product is a must for any help desk that is supporting an active directory based network. Scope action capabilities also make it valuable to systems administrators etc.

Goverlan Reach Feature Ratings

File transfer
8
Instant message
9
Access to sleeping/powered-off computers
3
Over-the-Internet remote session
10
Remote management of servers & workstations
10
Remote Active Directory® management
10
Centralized management dashboard
9
Session record
9
Monitoring and Alerts
7
Multi-platform remote control
10