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Guesty Reviews & Insights

Score7.6 out of 10

2 Reviews and Ratings

Community insights

TrustRadius Insights for Guesty are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Users of Guesty have experienced significant benefits and solutions to various business problems through the use of this software. By automating processes such as managing bookings and guest communications, users have saved valuable time and streamlined their operations. The centralization of property management on a single platform has eliminated the need for multiple logins and reduced the time required for management tasks. Additionally, the software's automation capabilities have allowed users to track key performance indicators and gain insights into their business performance, including bookings, revenue, and reviews.

Guesty's integration capabilities have solved integration problems with other software by capturing past guest data, tracking financial accounts, and providing direct booking capabilities. This consolidation of booking channels into one centralized platform is particularly beneficial for those selling across multiple platforms. Furthermore, the intuitive user interface and feature set of Guesty have made it easy for users to manage reservations, update information, and access specific data across different platforms. Users have also praised the software's customer support provided through its help center, describing it as extremely helpful and beneficial.

Overall, the software helps users improve response times to guests, effectively manage reservation management, marketing, guest communications, and cleaning scheduling. By combining multiple sites into one platform and allowing for tracking among multiple users, Guesty simplifies management tasks and provides a comprehensive solution for vacation rental management businesses.

Guesty Reviews

1 Review

Rollouts of updates could have been better but overall solid

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

We use Guesty to communicate with guests, schedule dates in calendars, provide owners with access to their calendars and work with booking platform support teams.

Mostly guest support i.e. booking, payment, check in, issues during stay, etc

We will also use it to block calendars for contractors, maintenance and cleanings

We also store info regarding properties such as backup codes, location, owner contact info, etc

Pros

  • Accessibility
  • User friendly
  • Navigation

Cons

  • The new calendar feature was rolled.out very abruptly. Next time some warning with a bit of training
  • Locating canceled bookings
  • Chats should come in real time, I shouldn't have to refresh to see if there's been a reply

Likelihood to Recommend

Not necessarily not appropriate but could be better overall

As stated, the chat/messaging function, locating canceled reservations, warning users when a feature is being changed and actually provide a training even if it's steps or a quick video

I know I can find it in the help center it just should have been provided up front. We shouldn't have to go looking for things.
Vetted Review
Guesty
1 year of experience