Rollouts of updates could have been better but overall solid
July 12, 2024

Rollouts of updates could have been better but overall solid

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • Guesty Advanced Websites

Overall Satisfaction with Guesty

We use Guesty to communicate with guests, schedule dates in calendars, provide owners with access to their calendars and work with booking platform support teams.

Mostly guest support i.e. booking, payment, check in, issues during stay, etc

We will also use it to block calendars for contractors, maintenance and cleanings

We also store info regarding properties such as backup codes, location, owner contact info, etc

Pros

  • Accessibility
  • User friendly
  • Navigation

Cons

  • The new calendar feature was rolled.out very abruptly. Next time some warning with a bit of training
  • Locating canceled bookings
  • Chats should come in real time, I shouldn't have to refresh to see if there's been a reply
  • Since using Guesty we are seeing a lower response time due to the chat feature. It takes about 25 mins for us to reply simply bc we don't see them until we refresh. We like response time to be 10 mins
  • We've also had a 25% increase in owner communication since owners are having trouble with the calendar
  • Overall though 30% increase in bookings due to having multiple platforms in one
This was a ten before the calendar update. The calendar update was rolled out poorly. There was no warning, one day it was just different and we had to relearn how to use it with no guide or reference. This really could have been done better and more efficiently. A simple email

Do you think Guesty delivers good value for the price?

Yes

Are you happy with Guesty's feature set?

Yes

Did Guesty live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Guesty go as expected?

I wasn't involved with the implementation phase

Would you buy Guesty again?

Yes

Not necessarily not appropriate but could be better overall

As stated, the chat/messaging function, locating canceled reservations, warning users when a feature is being changed and actually provide a training even if it's steps or a quick video

I know I can find it in the help center it just should have been provided up front. We shouldn't have to go looking for things.

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