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What is Guesty?

Guesty is a property management platform designed to streamline and automate various aspects of hospitality operations. According to the vendor, this platform caters to businesses of all sizes, including vacation rental managers, property management companies, bed and breakfast owners, serviced apartment...

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Pricing

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What is Guesty?

Guesty’s property management software provides property managers and management companies with an end-to-end solution to simplify the complex operational needs of short term rentals. With Guesty, users can manage listings from multiple online travel agencies including Airbnb, Booking.com, Agoda and…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.guesty.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Guesty?

Guesty is a property management platform designed to streamline and automate various aspects of hospitality operations. According to the vendor, this platform caters to businesses of all sizes, including vacation rental managers, property management companies, bed and breakfast owners, serviced apartment operators, and boutique hotel managers. It offers a range of features to efficiently manage reservations, communicate with guests, optimize revenue, and streamline daily tasks.

Key Features

Channel Manager: Users can list, update, and manage properties on multiple booking sites from one dashboard. This feature aims to increase visibility and reach more guests by listing properties on various channels. The platform provides channel-specific capabilities and policies to optimize operations and minimize errors.

Guesty Websites: Users can create customized websites for properties without any coding required. The platform offers professional templates and drag-and-drop widgets to showcase brands and properties. It also enables direct bookings and payment processing on the website.

Multi-Unit Management: Users can consolidate and manage multiple properties from one central platform. This feature aims to streamline operations and automate tasks across groups of similar listings. It also allows users to optimize occupancy rates by easily switching reservations between sub-units.

Open API: Guesty seamlessly integrates with external tools and services through its open API. This integration enables users to access real-time data and empower teams with actionable insights. The platform can be customized and scaled to fit specific business needs.

Direct Reservations: Users can build a direct booking website to increase brand visibility and revenue. This feature allows customization of pricing strategies and offering special promotions to attract guests. The platform aims to provide a smooth booking process and enhance guest satisfaction.

Automation Tools: Guesty offers automation tools to streamline routine tasks such as guest communication and pricing adjustments. This feature aims to increase operational efficiency and save time for other business activities. It also ensures timely and personalized communication to enhance the guest experience.

Reporting Tools: Users can generate customizable reports with real-time data for business insights. This feature allows monitoring of key metrics and performance indicators to make informed decisions. Reports can be shared with stakeholders to keep them informed about property performance.

Task Management: Guesty provides a centralized workspace to track and prioritize tasks. Users can assign tasks, set deadlines, and collaborate with team members. This feature aims to improve productivity and ensure effective task management.

Multi-Calendar: Users can view and manage reservations across all properties from a single calendar. This feature helps identify vacancies and optimize occupancy rates by moving guests between units. Reservations from multiple channels can be synced to avoid double bookings.

Damage Protection: Guesty offers a simple claim process to protect properties from guest damages. This feature aims to eliminate guest involvement and friction in the claim process. It allows users to recover costs quickly and efficiently.

Guesty PriceOptimizer: This feature helps optimize pricing strategies to maximize revenue and occupancy. Users can align rates with market trends, events, and demand. The platform aims to save time and avoid manual errors with automated pricing adjustments.

Guesty Videos

Eagle Beach Rentals - Guesty User Testimonial
Patriot Vacation Rentals - Guesty User Testimonial

Guesty Competitors

Guesty Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Reviews From Top Reviewers

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users of Guesty have experienced significant benefits and solutions to various business problems through the use of this software. By automating processes such as managing bookings and guest communications, users have saved valuable time and streamlined their operations. The centralization of property management on a single platform has eliminated the need for multiple logins and reduced the time required for management tasks. Additionally, the software's automation capabilities have allowed users to track key performance indicators and gain insights into their business performance, including bookings, revenue, and reviews.

Guesty's integration capabilities have solved integration problems with other software by capturing past guest data, tracking financial accounts, and providing direct booking capabilities. This consolidation of booking channels into one centralized platform is particularly beneficial for those selling across multiple platforms. Furthermore, the intuitive user interface and feature set of Guesty have made it easy for users to manage reservations, update information, and access specific data across different platforms. Users have also praised the software's customer support provided through its help center, describing it as extremely helpful and beneficial.

Overall, the software helps users improve response times to guests, effectively manage reservation management, marketing, guest communications, and cleaning scheduling. By combining multiple sites into one platform and allowing for tracking among multiple users, Guesty simplifies management tasks and provides a comprehensive solution for vacation rental management businesses.

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Rollouts of updates could have been better but overall solid

Rating: 7 out of 10
July 12, 2024
Vetted Review
Verified User
Guesty
1 year of experience
We use Guesty to communicate with guests, schedule dates in calendars, provide owners with access to their calendars and work with booking platform support teams.

Mostly guest support i.e. booking, payment, check in, issues during stay, etc

We will also use it to block calendars for contractors, maintenance and cleanings

We also store info regarding properties such as backup codes, location, owner contact info, etc
  • Accessibility
  • User friendly
  • Navigation
Cons
  • The new calendar feature was rolled.out very abruptly. Next time some warning with a bit of training
  • Locating canceled bookings
  • Chats should come in real time, I shouldn't have to refresh to see if there's been a reply
Not necessarily not appropriate but could be better overall

As stated, the chat/messaging function, locating canceled reservations, warning users when a feature is being changed and actually provide a training even if it's steps or a quick video

I know I can find it in the help center it just should have been provided up front. We shouldn't have to go looking for things.
  • Since using Guesty we are seeing a lower response time due to the chat feature. It takes about 25 mins for us to reply simply bc we don't see them until we refresh. We like response time to be 10 mins
  • We've also had a 25% increase in owner communication since owners are having trouble with the calendar
  • Overall though 30% increase in bookings due to having multiple platforms in one
This was a ten before the calendar update. The calendar update was rolled out poorly. There was no warning, one day it was just different and we had to relearn how to use it with no guide or reference. This really could have been done better and more efficiently. A simple email
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