TrustRadius: an HG Insights company

Harbor ATS/CRM

Score9 out of 10

4 Reviews and Ratings

What is Harbor ATS/CRM?

Harbor is an Applicant Tracking and Customer Relationship Management (CRM) platform for independent recruiters and small recruiting agencies. The platform centralizes candidate, job, client, outreach, interview, and placement-workflow data.

Key Capabilities

  • Candidate management: Stores resumes, candidate profiles, communication history, notes, tags, custom fields, statuses, and activity records.
  • Candidate search and matching: Supports advanced search, resume parsing, duplicate detection, and artificial intelligence (AI)-assisted matching against resumes and job descriptions.
  • Recruiter outreach: Provides configurable email sequences, multiple sending accounts, status-based triggers, and automatic sequence stops after a candidate replies.
  • Browser extension: Allows recruiters to source candidates and contacts from LinkedIn and GitHub, update records, and start outreach from the source page.
  • Interview workflow: Supports booking links, calendar synchronization, interview recording, transcription, summaries, notes, and feedback forms.
  • Job and client management: Supports job pipelines, public job portals, candidate sharing, job analytics, client interaction histories, contracts, and digital signatures.
  • Data migration: Harbor offers data-import, validation, cleanup, and post-import support for new customers.

Audience & Use Cases

  • Audience: Independent recruiters, retained-search firms, and small recruiting agencies.
  • Use cases: Candidate sourcing, recruiting outreach, interview coordination, job-pipeline management, client relationship management, and placement reporting.

Technical Specifications

  • Browser-extension sources: LinkedIn and GitHub.
  • Pricing: The vendor lists a single plan at $150 per seat per month.
  • Trial: A 30-day trial is available.
  • Support scope: The vendor states that onboarding, data-import, and data-export assistance are included.
  • Pricing and feature availability may change; organizations should confirm current terms with Harbor.

Media

Screenshot of Overview page
Screenshot of Job page
Screenshot of Analytics for Jobs
Screenshot of Candidate page
Screenshot of Browser Extension

1 / 5

Screenshot of Overview page

Harbor has everything I need in one place

Use Cases and Deployment Scope

I use Harbor every day as a recruiter, and I really appreciate having so many sourcing and outreach tools all in one place. It saves me a ton of time throughout the day since I’m not constantly switching between platforms or logging into multiple tools. I love how seamless and simple it is to create an email sequence, add a sourced candidate, search for available email addresses, and trigger outreach. I also really appreciate the feature that allows me to create various templates - whether sequences or for interview notes. There are so many time-savers built into this application!

Pros

  • Candidate Outreach
  • Candidate Management
  • Job Tracking

Cons

  • Duplicate Candidates
  • Auto-Assign of Transcriptions

Return on Investment

  • Time-Saver
  • Candidate Management
  • Analytics

Usability

Alternatives Considered

CATS Applicant Tracking System, Saleshandy and ContactOut

Most comprehensive ATS system

Use Cases and Deployment Scope

Harbor combines the best features I've used from other ATS systems and supporting programs for recruiting: tracking candidates, sending email sequences, tracking communications, booking links, transcription, etc. The interview feature is great because it allows you to setup templates that can include questions you'd like to ask while screening for certain roles/companies and can simultaneously view the resume for the candidate. It's a platform where you can have all information in one place- job descriptions, company information, candidate notes, resumes, etc. It's ease of use and customization options are unbeatable.

Pros

  • Email sequences
  • Retrieving contact information
  • Having a place for everything in one platform
  • Addressing bugs quickly

Cons

  • Occasional bugs

Return on Investment

  • Significantly increase efficiency by not having to use multiple programs

Usability

Alternatives Considered

CATS Applicant Tracking System, Lever and Greenhouse