Best online chat platform!!
Rating: 10 out of 10
IncentivizedUse Cases and Deployment Scope
Help.com allows us to be available to clients and potential clients conveniently and quickly. People can chat instead of emailing back and forth or calling. It's quick and easy for employees too. You can also view past conversations to assist when needed. Help.com is a necessary part of our day.
Pros
- User interface is clean and easy to navigate
- Helpful support
- Accurately captures information from the person you are chatting with
Cons
- Download chat transcripts easier
- More pre-set responses
- Canned responses
Likelihood to Recommend
Help.com is well suited for companies with sales and support departments who have the employee size to manage and respond to visitors chatting. I think a less appropriate scenario would be a company that does not have the employee size to manage the inbound chats as it makes it less valuable if you cannot interact quickly.
BS
Brittany Schwarz
Client Success Manager in Sales at Total Server Solutions (51-200 employees)
Vetted Review
2 years of experience