Help.com

Help.com allows us to be available to clients and potential clients conveniently and quickly. People can chat instead of emailing back and forth or calling. It's quick and easy for employees too. You can also view past conversations to assist when needed. Help.com is a necessary part of our day.

Help.com is well suited for companies with sales and support departments who have the employee size to manage and respond to visitors chatting. I think a less appropriate scenario would be a company that does not have the employee size to manage the inbound chats as it makes it less valuable if you cannot interact quickly.