Helpman

Helpman is a cloud-based software that lets companies organize answers and articles and make them available publicly to customers.

Customer support teams share their knowledge with customers in a knowledge base or a help center. The vendor’s value proposition is that this reduces the flow on other support channels like chat or email and helps customer support teams be more productive and more focused on the most important requests.

Customers can find answers using the typo-tolerant search or by browsing the knowledge base.