Unattended device access
The quality and reliability of connections to unattended remote devices.
Cat avg: 8.7
HelpWire
8 Reviews and Ratings
Top Performing Features
Virtual device access
The availability, quality, and reliability of remote connections to virtual machines and devices.
Cat avg: 8.6
Attended device access
The quality and reliability of connections to remote devices that are currently attended by an active user.
Cat avg: 9.1
Multiple concurrent sessions
More than one user can access the same remote device at the same time.
Cat avg: 8.4
Worst Performing Features
Instant message
Ability for administrator to communicate via instant message with remote user.
Cat avg: 8.7
File transfer
Securely exchange files with remote computer without having to use email or FTP.
Cat avg: 8.9
Role-based user permissions
Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.
Cat avg: 8.9
HelpWire Features from Reviews
Security
This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.
9.7+9%
Role-based user permissions
Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.
Category average: 8.9
Remote Administration
Remote administration software is used to control a computer from a remote location.
9.3+6%
File transfer
Securely exchange files with remote computer without having to use email or FTP.
Category average: 8.9
Instant message
Ability for administrator to communicate via instant message with remote user.
Category average: 8.7
Remote Access
Remote access products allow users to operate devices through an internet connection.
9.9+14%
Attended device access
The quality and reliability of connections to remote devices that are currently attended by an active user.
Category average: 9.1
Unattended device access
The quality and reliability of connections to unattended remote devices.
Category average: 8.7
Virtual device access
The availability, quality, and reliability of remote connections to virtual machines and devices.
Category average: 8.6
Multiple-display support
The capability of the product to support users with multiple monitors. For instance, adapting a multi-monitor end-user display to a single monitor.
Category average: 8.6
Multiple concurrent sessions
More than one user can access the same remote device at the same time.
Category average: 8.4
HelpWire Features from the Vendor
Remote Access
Vendor-reviewedAttended device access
The quality and reliability of connections to remote devices that are currently attended by an active user.
Unattended device access
The quality and reliability of connections to unattended remote devices.
Virtual device access
The availability, quality, and reliability of remote connections to virtual machines and devices.
Multiple-display support
The capability of the product to support users with multiple monitors. For instance, adapting a multi-monitor end-user display to a single monitor.
Multiple concurrent sessions
More than one user can access the same remote device at the same time.
Remote Administration
Vendor-reviewedFile transfer
Securely exchange files with remote computer without having to use email or FTP.
Instant message
Ability for administrator to communicate via instant message with remote user.
Security
Vendor-reviewedRole-based user permissions
Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.
Additional Features
Vendor-contributedEasy remote control
Multi-platform compatibility
The ease of use
Integrated live chat