An amazing app for remote support
HelpWire is an amazing App which helps you connect with any Windows or Mac system effortlessly. It is free for individual and businesses …
Starting at $0
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What is HelpWire?
HelpWire is a remote desktop service that provides remote control tools for on-demand support of PCs, laptops, and workstations. It streamlines IT support, boosting productivity for customer support teams regardless of size. Technicians can access clients' computers for swifter issue…
Recent Reviews
Reviewer Pros & Cons
Pricing
What is HelpWire?
HelpWire is a remote desktop service that provides remote control tools for on-demand support of PCs, laptops, and workstations. It streamlines IT support, boosting productivity for customer support teams regardless of size. Technicians can access clients' computers for swifter issue…
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
HelpWire – Simpler Remote Support Service
YouTube
Product Details
- About
- Competitors
- Tech Details
What is HelpWire?
HelpWire is a remote desktop service that provides remote control tools for on-demand support of PCs, laptops, and workstations. It streamlines IT support, boosting productivity for customer support teams regardless of size. Technicians can access clients' computers for swifter issue resolution and eliminating the need for costly, time-consuming on-site visits.
HelpWire offers functionality tailored to the unique needs of SMBs, IT support teams, MSPs, and help desks, ensuring effective resolution of remote client issues.
Top HelpWire features:
Easy session initiation
Support for multiple workstations
Cross-platform connections
Multi-monitor viewing
Drag-and-drop file transfer
Integrated chat
Team invitations
Client directory
HelpWire is a product of Electronic Team, Inc., a technology development company based in the US. Founded in 2001, Electronic Team, Inc. is an expert in the tech industry.
HelpWire Features
Remote Access Features
- Supported: Attended device access
- Supported: Virtual device access
- Supported: Multiple-display support
- Supported: Multiple concurrent sessions
Remote Administration Features
- Supported: File transfer
- Supported: Instant message
Security Features
- Supported: Role-based user permissions
Additional Features
- Supported: Easy remote control
- Supported: Multi-platform compatibility
- Supported: The ease of use
- Supported: Integrated live chat
HelpWire Screenshots
HelpWire Video
HelpWire video presentaiton
HelpWire Competitors
HelpWire Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | No |
| Supported Countries | All |
| Supported Languages | En |
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Reviews and Ratings
(2)Attribute Ratings
Reviews
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April 11, 2024
An amazing app for remote support
Score 10 out of 10
Vetted Review
Verified User
HelpWire is an amazing App which helps you connect with any Windows or Mac system effortlessly. It is free for individual and businesses of all sizes. This is why I love this App. We are a small business so every penny counts and we were not getting the level of service we needed as being a remote company we needed a remote support app for employee and clients both. HelpWire has made our life easy. It's 24/7 support makes sure we are never left hanging.
- Easy and quick, set up and connection establishment.
- No mouse or movement lag while connected with remote system
- Workd equally well with Windows or Mac systems.
- Screen recording feature should be added
- Some improvement can be done on UI
85%
8.5
N/A
N/A
100%
10.0
N/A
N/A
100%
10.0
- It is a life time free app so ROI is definitely amazing.
April 10, 2024
HelpWire- Amazing App for all Remote support job
Score 10 out of 10
Vetted Review
Verified User
We are a small company working on Remote so a Remote support application is a must have. Most of the Remote support Apps are free for individual but have paid subscription for businesses and then I found HelpWire. It is free for Business too, have 24/7 support and it's top-level encryption takes care of the security. The activation and connecting is very quick and easy and there is no lag in mouse after connecting. It is an amazing App for Remote support.
- Remote support
- Quick and easy installation and connection setup
- No lag in mouse movement
- Free for all
- UX/UI can be improved.
- Sometimes the screen freezes but connection is not lost so we can close the window and open again.
- It's an amazing App but most of the people I know have not heard about it. I think company should spend more on marketing.
75%
7.5
N/A
N/A
100%
10.0
N/A
N/A
100%
10.0
- It is a free App so I would I say ROI is magnificent especially because we are getting great service without investing any money.
Yes
AnyDesk- We were not happy with the performance of the free version of this app.
- Ease of Use
There was a lag in mouse movement and other activities that were done by remote system.
I would have gone with HelpWire for sure.
- The setup and connecting to remote system is fairly easy and quick.
- The file is small so the download is quick and easy too.
- Once connected, then working around is smooth.
- First time users might take a while to understand the UI.
No