HelpWire

HelpWire is remote access software for Windows, macOS, and Linux. IT teams and technicians can start sessions by sending a link, so the remote user clicks it and joins without creating an account or entering credentials.

When follow-up is required, unattended access allows technicians to return to devices later without involving the remote user again. Sessions reconnect automatically after reboots.

To keep remote access responsive, HelpWire uses direct peer-to-peer connections by default, with relay fallback when network conditions require it. All sessions are encrypted with TLS and AES-256.

Core features:

• No sign-up for the remote user – reduce friction and speed up session initiation.
• Reboot & reconnect – continue support after system restarts without losing access.
• UAC elevation support – perform administrative tasks on Windows devices during the session.
• File transfer – move files between devices during support work.
• Wayland support on Linux – connect to Ubuntu 22.04+, Fedora, and other distributions where Wayland is the default.
• Concurrent sessions – let one operator connect to several clients at once, or multiple operators join the same session.
• Multi-screen view – work across all client monitors without switching context.
• Two-factor authentication (2FA) – protect account access.
• Firewall-friendly connections – run support within restricted network environments.

Developed by Electronic Team, Inc.—a U.S.-based technology expert founded in 2001—HelpWire provides a remote desktop solution.