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HelpWire

Score9.6 out of 10

7 Reviews and Ratings

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What is HelpWire?

HelpWire is a user-friendly remote desktop service for quick IT assistance to home and business users. It provides on-demand support for Windows, macOS, and Linux devices, along with unattended access to Windows and macOS computers. Technicians can instantly access client systems to resolve issues promptly, eliminating costly on-site visits.


Tailored for sole proprietors, small to medium IT support teams, MSPs, and help desks, HelpWire ensures effective remote client support.


Top HelpWire features:


  • Quick session initiation via URL

  • On-demand and unattended remote access

  • Support for Windows, macOS, and Linux

  • Strong security with TLS/SSL and AES-256 encryption

  • Team member invitations

  • Multi-monitor viewing

  • Rapid file transfer

  • Multi-user chat

  • Client directory


Developed by Electronic Team, Inc.—a leading U.S.-based technology expert founded in 2001—HelpWire provides a robust remote desktop solution.

Categories & Use Cases

Videos

Screenshots

Screenshot of the HelpWire web interface, showing connected user's workstations with multiple displays and a live chat conversation
Screenshot of the HelpWire Operator application window, with connected workstations and multi-display support
Screenshot of the HelpWire Operator application window, with opened chat side-panel
Screenshot of the HelpWire Client application chat-window

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Screenshot of the HelpWire web interface, showing connected user's workstations with multiple displays and a live chat conversation

Technical Details

Technical Details
Deployment TypesOn-Premise, SaaS
Operating SystemsWindows, Mac
Mobile ApplicationNo
Supported CountriesAll
Supported LanguagesEn

FAQs

How much does HelpWire cost?
HelpWire starts at $0.
What are HelpWire's top competitors?
LogMeIn Resolve, BeyondTrust Remote Support, and Zoho Assist are common alternatives for HelpWire.
What is HelpWire's best feature?
Reviewers rate Attended device access and Virtual device access highest, with a score of 10.