Heretto

Formerly easyDITA

Heretto has been instrumental in solving a variety of business problems for its users. For instance, by sharing subject topics between documentation and formats, users have successfully reduced the need for repetitive proofreadings and improved translation consistency. This not only saves time and effort but also ensures that the content is accurate and consistent across various formats. Additionally, the software has enabled teams to streamline their content production process, eliminating the need for all-nighters and allowing them to complete publishing tasks by 10pm. This has significantly reduced the workload and stress on the team members, resulting in better work-life balance and increased productivity.

Another notable business problem solved by Heretto is the improvement of API experience. By unifying Swagger content with the doc portal, users have enhanced the customer experience with content. This integration not only provides a seamless and user-friendly interface but also ensures that customers can easily access up-to-date API documentation. Furthermore, the software has helped organizations provide 24-hour direct access to customers for insurance information and job aid needs. This has greatly reduced the number of phone calls to Customer Service Centers, resulting in cost savings and improved customer satisfaction.

Heretto's impact on user help content delivery cannot be overlooked. Users have gained efficiency in delivering user help content by creating a single source of truth about the product. This not only improves productivity but also enhances business performance by ensuring that customers receive accurate and reliable information when they need it. The authoring environment and content library management features provided by Heretto have also played a significant role in enabling new writers to quickly come up to speed in authoring and being productive, even for those new to DITA and structured authoring.

Furthermore, Heretto has solved long-standing problems such as duplicate content and formatting inconsistencies. By allowing for structured content that is better for reuse and specialized API endpoints, it supports efficient content creation and maintenance. The software's ability to facilitate tracking and merging changes to multiple releases, backporting corrections to previous versions of documentation, and tracking documentation tasks per feature has streamlined documentation review processes and improved the end-to-end workflow and organization of content.

Additionally, Heretto has made a significant impact on cost savings and standardized content development through its single-sourcing capabilities. Users have successfully supplied documentation for multiple products using the platform, resulting in reduced costs and consistent content development and publication. The software's search capabilities have also improved the overall search experience for both customers and employees, while its streamlined and governed processes have led to standardized content semantics. Users have even reported reductions