Powerful package for the patient learner.
Creation of technical documentation, including installation instructions and specifications. Paligo filtering and translation features …
Paligo
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Paligo
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What is Paligo?
Paligo, headquartered in Stockholm, offers their component content management system (CCMS), supporting the creation and publishing of technical documentation and help systems.
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What is Paligo?
Paligo, headquartered in Stockholm, offers their component content management system (CCMS), supporting the creation and publishing of technical documentation and help systems.
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- Setup fee optional
For the latest information on pricing, visithttps://paligo.net/pricing
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- Premium Consulting / Integration Services
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Product Details
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- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Paligo?
Paligo is an enterprise-grade cloud-based Component Content Management System (CCMS) with single-sourcing content reuse for technical documentation, training content, policies and procedures, and knowledge management. Paligo is 100% XML in the back end, based on a modified version of DocBook - an established open standard developed for technical documentation. This is to provide future-proofing as well as extensibility and transformability for any current and future applications. The strict structure of XML and solid validation it provides offers possibilities and a consistency that, according to Paligo, no other format can provide.
Companies seek to make their documentation more efficient through single-sourcing and reuse. But many single-sourcing projects fail due to the steep learning curves and costs of implementation of traditional systems. So cloud-based solutions like Paligo aim to enable greater collaboration and efficiency. Using modern web technology reduces the costs of implementation, to increase usability and thereby user acceptance. A cloud-based authoring and publishing platform to reuse and single-source documentation with a clear focus on usability and user acceptance can improve the chance of realizing the return of investment and actually achieving the increase in efficiency.
In an information-enabled world, content is required to help solve problems and guide decision-making. Siloed content creation and management technology have led to content duplication, inconsistent content, and challenges finding the right content for customer and employee experiences. A component content management system (CCMS) like Paligo aims to change that.
Paligo's top features at a glance:
- Structured Authoring
Structured authoring helps make content consistent, accurate, and future-proof. The XML editor enables content reuse, making structured authoring easier.
- Content Reuse
Reuse content at scale with topic-based authoring and smart single sourcing features such as component reuse, block content reuse, the Paligo text fragment reuse, dynamic variables, and conditional content.
- Multi-Channel Publishing
Paligo takes multi-channel publishing to another level. Publish to HTML5, PDF print, SCORM eLearning, Zendesk, Salesforce, GitHub, BitBucket, Amazon S3, and much more.
- Versioning
Paligo features version history and roll-back, version branching, and release management made specifically for technical writers and content authors.
- Translation Management
Paligo Features
- Supported: Single sourcing
- Supported: Content reuse
- Supported: Multi-channel publishing
- Supported: Translation management
- Supported: Contributor editor
- Supported: Structured authoring
- Supported: Topic based authoring
- Supported: Versioning
- Supported: Branching
- Supported: Assignment planner
- Supported: REST API
- Supported: Variables
- Supported: Conditional content
- Supported: CCMS
- Supported: Integrations
- Supported: XML editor
- Supported: Docbook
Paligo Screenshots
Paligo Videos
A quick, high-level look inside Paligo.
An in-depth look at the best-in-class Paligo <> Zendesk integration.
Paligo Integrations
- Zoomin
- Slack
- GitHub
- GitLab
- Microsoft Teams
- Phrase
- Freshdesk
- Crowdin
- Bitbucket
- Algolia
- Amazon S3 (Simple Storage Service)
- Microsoft Azure
- Elastic Enterprise Search, with Site Search
- Oxygen XML Editor
- Google Analytics
- Disqus
- Google Tag Manager
- Mixpanel
- Intercom
- Zendesk
- Salesforce
- Fluid Topics
- ServiceNow
- Netlify
- FTP
- Semantix
- Delta XML
- MathType
Paligo Competitors
- Heretto
- Vasont
- Ixiasoft
- MadCap Flare
- Adobe Technical Communication Suite
Paligo Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Global |
| Supported Languages | English |
Paligo Downloadables
Frequently Asked Questions
Paligo, headquartered in Stockholm, offers their component content management system (CCMS), supporting the creation and publishing of technical documentation and help systems.
Heretto are common alternatives for Paligo.
Reviewers rate Support Rating highest, with a score of 9.7.
The most common users of Paligo are from Mid-sized Companies (51-1,000 employees).
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May 22, 2023
Powerful package for the patient learner.
Creation of technical documentation, including installation instructions and specifications. Paligo filtering and translation features allow us to more efficiently re-use content in many documents across various products. As a structured-authoring platform, Paligo also supports our ability to standardize document structure, style, and format. Revision times and translation costs are reduced as well.
- Translation management.
- Content re-use.
- Single sourcing.
- The user interface departs from average user expectations.
- File administration features could be easier to use.
April 10, 2023
Ease of Use at your Team's Fingertips!
We use Paligo as a content creation tool for the company's Standard Operating Procedures. The main problem we were having with our previous SOP platform, was ease of use for the end user. Paligo solves that problem.
- Ease of Use
- Source Control
- Customer Service
- Reviewer should be able to see the old version of the SOP and the new version to identify changes easily.
We have a large number of datasheets that use nearly the same content. This allows for a seamless update of this information in all respective locations. Updates that used to take 40 hours now take a few hours.
- The variables that can be defined. This allows for speciation tables to be generated based on the output you want.
- The formatting control of the PDF is good.
- The TOC format is really nice.
- I think the software is pretty good and the training documentation is pretty good. Every once in a while you run across a feature that doesn't have much information so support may be needed. Support was always very helpful.
- Bringing in a document that isn't formatted well is a challenge, If they offered a simple way to properly translate the formatting of a document so that the import would work would be nice. We were transitioning off MS Publisher documents in which the import feature did not really work. We built the datasheet from scratch which was not a bad thing as the datasheet had not originally authored used topics as a baseline.
December 20, 2022
Paligo delivers
Score 8 out of 10
Vetted Review
Verified User
We use Paligo to generate all external-facing, technical documentation, including hardware manuals, software reference material, and training material.
- Content reuse
- Finding existing content used elsewhere
- Publishing to multiple output formats
- Single-sourcing imagery
- User interface hides some commonly-used functionality
- Exporting changes only
- More clearly connect layouts with outputs
December 20, 2022
Made all my tech writerly dreams come true!
We use Paligo to manage all our user documentation. This consists of thousands of topics in hundreds of publications covering hardware, software, and system setup and usage. One of our biggest challenges in managing this much content is that we have very few writers and a number of variations of each of our products. There are seven different variations of our flagship software product, and the manual is over 800 pages. Much of the content is reused across variations, of course. The ability to maintain them all as a single publication and automatically generate the correct set of topics at publishing time is invaluable. We have used XML to make this possible for a number of years, but Paligo gives us all the benefits of XML with few of the drawbacks. It's much easier to use and more reliable than our previous methods for authoring and managing content. This saves us time and lets us focus on the important work.
- Simple and intelligent content reuse
- Easy review, feedback, and release workflow
- Many publishing options
- Intuitive user interface
- Importing unstructured content can be finicky.
- The formatting options for PDFs aren't open-ended, but limited to the options that have been made available.
- Only users with paid licenses can edit content.
December 19, 2022
Very satisfied
I use Paligo to create our product documentation and publish it in several formats. It's easy to learn to use it for everyday use, and the features that have been added since we began using it have been most appreciated. With all things, we have had bugs on occasion, but the support is available when we need it. Good FAQs and documentation too. It shows that the Paligo team understands the needs of technical writers when they develop features in the product. We recommend it regularly to colleagues in our organization who do not have their own licenses.
- XML reordering of topics
- Reused content.
- adding and removing elements such as italic or guilabels.
- a direct drag-and-drop reordering feature in the text window as the XML tree view can be tricky.
- Easier means of identifying XML errors when saving- the current error messages disappear too quickly.
- the possibility to name each setting for the Zendesk integration- we publish to a sandbox and production environment, so we need a better way to save the settings.
December 19, 2022
A mostly positive review of Paligo, marred by the suggestion I "try a catchy phrase or wordplay" in the title.
I use Paligo to create publicly accessible Guides, Tutorials, and visual Walkthroughs supporting our industrial automation software. These need to be suitable for product marketing, building excitement/confidence during pre-sales, and supporting new and long-time users of our product(s). Across these different use cases, articles are consumed by Management, Supervisors / Operators, Trainers, and Engineers. Users interact with our product across multiple platforms: inside our software, in our Paligo-based help pages, and in our Learning Management System. In order to avoid duplicating or creating contradictory product information, we need to be able to author in a single location, with content and style outputs conditioned by the platform.
- Conditional formatting.
- Tracking text reuse.
- Informal topics / components.
- User interactions.
- SCORM 1.2 compatibility.
- Unlinking / editing reused text is unintuitive.
- WHEN I COPY A TOPIC, REUSE THE PARAS INSIDE IT!
December 13, 2022
Paligo - A well suited software for our organization
My work task: uses Paligo as the
platform for reviewing legal documents and for publishing these documents on
browsers that contain HTML5.
- Reuse Technical Content is excellent.
- Paligo is perfectly compatible with HTML 5. The display in browsers is well done
- Paligo is a powerful web editor and publisher. Its functions are easy to use. Its search function is effective.
- Problems : Our working language is French, our legal documents use specific numbering bullets. We use 2 character bullets, example 1o, 2o etc.
- Fortunately, our work team is bilingual. Moreover, Paligo's source code editor is very flexible. With JavaScript and CSS, we overcome obstacles.
December 08, 2022
Paligos best features
We build autonomous systems for Mining Equipment. This autonomous system has many documentation needs, and we use Paligo to organize all of those documents.
My role as the Compliance manager is to ensure that we are properly documenting the risk controls associated with the product and how that information is disseminated to the different users of the system.
This information finds itself in Operators Manuals and Safety Manuals.
Paligo is great because it allows us to make common sections and resuse/repackage into different documents.
My role as the Compliance manager is to ensure that we are properly documenting the risk controls associated with the product and how that information is disseminated to the different users of the system.
This information finds itself in Operators Manuals and Safety Manuals.
Paligo is great because it allows us to make common sections and resuse/repackage into different documents.
- Reuse
- Collaborative editing
- Role-based user management
- Image repository management (versioning,
- Better ways of interacting with comments, commentators, resolution of comments
December 08, 2022
Go Paligo
I use Paligo everyday to create end user documentation both digital and physical. The software is easy to use and easy to learn, I appreciate how easy it is to produce online pages and pdf's. they also have a responsive customer service that is will listen to suggestions. We (the doc team where I work) suggested changing the colors on the warning labels to make them easier to read and they applied our suggestion.
- Easy to use
- Easy to learn
- easy to share with others for reviews
- easy to publish
- Some of the table features could be improved
- better search on the help, it's sometimes hard to find the right topic
- better auto save
About two years ago, we decided that our current CCMS was not up to the tasks anymore, and we started a thorough search for a new one. After much consideration, our choice fell on Paligo.
We use it to create all our user manuals, installation sheets and other PDF documents. We will soon start to publish HTML5 packages for online documentation, which Paligo handles very well.
We use it to create all our user manuals, installation sheets and other PDF documents. We will soon start to publish HTML5 packages for online documentation, which Paligo handles very well.
- Since it is a fully cloud based solution, it allows for very efficient sharing of topics between users spread out all over the world.
- It publishes very neat and easy-to-use HTML packages for online documentation.
- The GUI is easy to learn and easy to work with. An extremely potent CCMS.
- Using the taxonomy features, it is easy to add any metadata to your topics for nice searchability.
- The search features for topics can be improved even further.
- Being able to drag-and-drop in the content manager is a powerful tool, but it is easy to accidently drop things so they disappear.
- Paligo needs an undo action button or feature.
October 28, 2022
Paligo is truly an excellent piece of software, and you would he hard-pressed to find anything better
Score 10 out of 10
Vetted Review
Verified User
We use Paligo for writing multiple software manuals. We were looking for a performant, modern and user-friendly authoring software, which we believe we have found in Paligo. We have multiple writers cooperating on writing manuals for multiple pieces of software. We also required customizable output in the PDF and HTML formats.
- Usability and user experience
- Semantic markup of topics
- Performance
- Output quality
- Output customization
- More hotkeys
- Customization of the UI of the application
- Deeper versioning
- Integration with other services
October 27, 2022
Paligo - Convenient, handy and straight to the point!
Paligo is used on a daily basis by our technical writer. It serves as the central tool to create new and update existing manuals. These manuals are intended to guide users through our software.
- The review mode is super convenient. Comparing a snapshot of the previous versions with the current one clearly outlines the respective changes and reduces the necessary content to review tremendously.
- The option to reuse text fragments is another handy feature. Text fragments will be updated whenever the original text fragment is altered is also extremely helpful.
- Managing a content's structure was never easier. An intuitive drag & drop functionality allows you to design your document's structure however you like.
- You can also fork content, in addition to reuse text fragments. This is another helpful option that no longer requires you to create repetetive chapters over and over.
- The option to comment within the previously praised review mode is quite tricky as it only provides a minimal dialog box. Additionally, extended filter functionalities for comments in general and basic formatting feat. would also be helpful in case the author and reviewer are not physically located in the same office and have to rely on these comments.
- Paligo provides a preview mode that is convenient to a certain degree. However, the formatting of images is quite critical as their formatting (such as width) is not accurately reflected in the preview mode and therefore requires a subsequent review when the document is exported.
- The also previously praised "Reuse text fragments" function can also be improved. It may be a helpful and handy feature, but; the search criteria that must be entered to find text fragments must be improved because it does not consider hyphens. Additionally, the order of returned results is not consistent therefore quite tedious to use.
- For every day or stand-alone words, this is therefore almost impossible and causes unnecessary extra work, causing one to check multiple recommended sources only to realize none of them is the desired one and subsequently disregarding the reusing of text.
- This eventually becomes even more tedious when revising documents where text was not reused due to the above-described scenario.
- In addition, allowing users to merge one text fragment with another text fragment that matches 100% would result in a reduced effort for the user to edit reused text fragments. It can also be helpful for cleaning up lack-of-reuse artifacts created by inexperienced Paligo users.
- A general flowchart functionality to visualize the overall procedure of our software would be a huge improvement.
October 26, 2022
Paligo Lives Up to the Promises.
We use Paligo to manage technical documentation for approximately 20 different software products. We serve multiple markets and have both cloud and on-premise versions right now, so we have a need to reuse a lot of our content with just minor variations between versions. We also work with many different product managers and need an efficient and reliable way to send and track review and approval assignments. The company is growing fast, and we are leveraging Paligo's powerful features to increase our efficiency.
- Content Management.
- Publishing to Multiple Outputs.
- Allowing Collaboration and Review with SMEs.
- Excellent Product Documentation, LMS Resources, and Support.
- Layout editor could be more efficient and flexible.
October 26, 2022
It Takes Some Work, But It's Worth It
We use Paligo to write, edit, update, and manage our product support website.
With our last documentation tool, it was necessary to download a desktop application, connect it to the repo containing the support site, and then download the entire site if we needed to edit something; publishing the site meant pushing it back to the repo and then deploying it. Paligo simplified this process by handling everything within a web browser. Critically, this allows us to update and deploy documentation from any machine with an internet connection, without having to download and authenticate an entire application.
Paligo also makes it easier for us to centralize our product documentation, as well as streamlining the process of creating, editing, and publishing new pages as we add new features to the product.
With our last documentation tool, it was necessary to download a desktop application, connect it to the repo containing the support site, and then download the entire site if we needed to edit something; publishing the site meant pushing it back to the repo and then deploying it. Paligo simplified this process by handling everything within a web browser. Critically, this allows us to update and deploy documentation from any machine with an internet connection, without having to download and authenticate an entire application.
Paligo also makes it easier for us to centralize our product documentation, as well as streamlining the process of creating, editing, and publishing new pages as we add new features to the product.
- Creating and editing documentation is easy
- Custom CSS and JS makes it simple to customize the site to our exact needs
- Integrations with multiple services (Azure, Bitbucket, etc.) give us multiple options for deploying docs
- Collaborative editing is straightforward
- The amount of CSS/JS required to customize a site's appearance can be cumbersome
- Product documentation can be lacking, specifically with integrations; in some cases, support offered no real help when trying to solve a problem with an integrated service
- Some features require extensive development experience to use, which can sometimes be an obstacle to less-experienced team members
Score 10 out of 10
Vetted Review
Verified User
We use Paligo to create and publish our Technical Documentation for all of our products. This includes single-sourcing of content through different products, for multiple audiences and includes translation into multiple languages (both LFT and RTL). We mainly publish PDFs but will be publishing HTML5 content in the future.
- Image insertion, updates and multi-image options for localization
- Single-source content reuse - one piece of content, whether a sentence or a complete topic, can be re-used anywhere else.
- Multiple publication channels and outputs - PDF, HTML, ZenDesk etc.
- Translation auto-translate, plus import and export XLIFF file options makes localization quick and simple.
- Very intuitive UI
- Would appreciate greater ability to set PDF Properties within Paligo.
- Text Callouts for graphics - while Paligo has a few image options, there is no ability to add text callouts to an image that link to related sentences, sections or topics. That would be a huge gamechanger.
- It would be nice to have a more WSIWYG GUI for the Layout section. In can be tricky remembering which components are changed where.
June 23, 2022
Paligo is the way to go
Score 10 out of 10
Vetted Review
Verified User
We use Paligo for our customer documentation. It is an excellent tool because it lets me create and edit a topic-based document set for all of our products, design the layout and publish in multiple formats all in one place. This eliminated the need for a more complex tool chain that we used for all of these tasks before.
- PDF and HTML layout design
- Batch publishing
- Web based
- Easy to use design
- Automated batch publishing to a local drive
- Pre-made layout templates eg. product flyers or startup guide PDF templates that could be then customized
- A solution to create a complex documentation website based on html publications
I use Paligo as our sole CCMS and authoring tool to create and manage the user documentation for our platform. Our documentation is leveraged by many different kinds of users, both internal and external, and I'm able to meet the various needs of these users as the only technical writer at the company. When shopping around for tools, we needed a powerful CCMS that provided lots of content reuse and publishing options while still being cloud-based instead of locally installed. Paligo checked all those boxes and was easy to use on top of that, especially for someone with some experience working in XML-based authoring tools (I have a background using MadCap Flare).
- Streamlined authoring and publication workflow
- Content reuse
- User-friendly UI
- No content reuse at the individual phrase level (within paragraphs)
- No GUI theme editor
February 22, 2022
Intuitive cloud-native single sourcing
1. PDF & Word generation to enable partner rebranding.
2. Push to Bitbucket for HTML5 embedded.
3. Push to Zendesk.
2. Push to Bitbucket for HTML5 embedded.
3. Push to Zendesk.
- Zendesk integration is fantastic.
- Single sourcing is amazing.
- File management is easy and intuitive.
- More flexible PDF formatting.
- Self hosting platform.
- Bi-directional open source repo syncs for true CI/CD.
- API integration.
February 17, 2022
Paligo is Best in Class in the Authoring Tools and CCMS Industry
We use Paligo as our mission-critical authoring tool. It is a CCMS that enables our globally diverse team to work together to create various documentation deliverables in a topic-based method, with different writers working on the same publication, the same chapter, and sometimes the same topic in an efficient and consistent manner. It is based on the open-source DocBook schema, so if you change your mind a few years down the road, you are not locked into Paligo but can migrate with minimal expense and time. Paligo does single-sourcing better than other CCMS tools, creating beautiful PDFs out of the box and with easy customization, HTML5 for product Help, Word, SCORM, and more. It integrates perfectly with Zendesk, letting us push out 100s of new articles and articles updates in minutes. It has integration with AWS S3, GitHub, Memsource, and many other third-party tools for delivery and storage. L10N features are built-in and easier to use than in other CCMS and CMS tools. Variables are centralized and easy to manage with variable sets and variants for parallel publishing to OEMs and simultaneous versions. It has an easy-to-use XML interface if you want to get into the backend, and a nice WYSIWYG interface if you want to create content simply. The best thing about Paligo is its Best-In-Class Support and Customer Success. Actually, it's everyone at Paligo. Though Paligo has grown in the past couple of years, it still offers the awesome responsive expert solutions that it did when it was newer. For any team of technical writers, I highly recommend Paligo.
- Single-source quickly and well out of the box.
- Attributes in the content for conditional publishing.
- Quick previews with publishing and variable settings, for efficient debugging.
- Responsive expert support.
- Extensive integrations.
- Re-use features for consistency among writers.
- Review features.
- Translation features.
- Push to Zendesk can add new image files each time or delete all attachments. Missing feature to delete only image attachments and keep external attachments (more of a Zendesk issue than Paligo issue).
- Role-based access control.
- Mirror servers, so that team members in different continents do not have a slower connection to the instance on the cloud.
May 21, 2019
Steep Learning Curve, Worth The Effort
Score 8 out of 10
Vetted Review
Verified User
We use Paligo in the Technical Documentation department to structure and publish the software guides. We use the Salesforce integration to push the content to Support and the HTML5 publication capacity to publish directly to internal access.
The ability to cross-reference and reuse content allows our technical writers to be succinct in topics while still presenting useful information across multiple products with a consistent message throughout.
The ability to cross-reference and reuse content allows our technical writers to be succinct in topics while still presenting useful information across multiple products with a consistent message throughout.
- The topic/publication structure is quite graceful. It makes setting up an outline of content quite intuitive, and after the tools are identified and defined, it's much simpler to set up a large document and work with others to produce it.
- Strict field definitions and use cases make topic structuring inherent in the workflow, which brings more attention to content handling. The train of thought required to utilize the tool also improves the train of thought required to focus the content, making for a better ultimate publication.
- The output capabilities and Salesforce integration make publishing the files very easy.
- The learning curve is a bit steep, especially for anyone who's never worked in a true content authoring tool before. It takes a bit of work to move from a Word atmosphere to Paligo, but the training sessions address all of those issues and more.
- I wish there were more focused formatting tools. At this point, I don't know how to change the text color or format my output beyond the legacy defaults I inherited when I started this job. My fellow writers and I still sometimes struggle with putting things where we want them to go simply because they aren't the right field type at that location.
March 19, 2019
Great tool for serious technical writers
Score 9 out of 10
Vetted Review
Verified User
We're using Paligo to manage the documentation libraries for several products. After a merger, we needed to consolidate documentation into a single platform and workflow. We were previously authoring in Zendesk and Confluence. Paligo has many benefits: A topic-based XML authoring tool provides flexibility with your content. While there is extra work involved compared to authoring a random Zendesk article, this flexibility lets my team adapt to a changing industry quickly. We're no longer locked into a single platform that we push our content into.
- Once you get the hang of it, the workflow and UX lets you build highly structured content relatively quickly.
- The number of publishing options is outstanding.
- If you're disciplined, you can maintain a giant documentation library that is very well organized. Content re-use can be done at an enterprise-wide level.
- The SaaS platform occasionally hiccups on us. This has never resulted in lost content, but we'll occasionally get "Cannot connect to server errors". Admittedly, this hasn't happened much at all lately.
- The Zendesk publication feature is great (no author Help Authoring Tool has it built in), but the feature set could be expanded.
November 29, 2018
Paligo is a great CCMS and structured authoring tool!
Currently, only my team uses Paligo. My team creates end-user help articles through ZenDesk Guide. Paligo is a CCMS that allows us to use structured authoring to manage all our content and publish not just to ZenDesk, but to PDF and HTML5 as well.
Paligo allows us to single source the majority of our end-user content, reuse topics across multiple articles, publish to multiple channels, filter for languages and markets by country, manage content in an intuitive way, and remove all styling concerns from the content creation process so we can focus just on writing the content and managing article images and gifs. Our article styles are handled all through our external CSS, which automatically applies to articles when we publish to Zendesk. This makes our content creation process shorter overall and allows us to reuse content in multiple formats with different styling, without creating the content from scratch each time.
In addition to managing our knowledge base content, we've also created feature-level user guides in PDF to distribute to select users, and PDF guides to send to developer partners as product documentation required for the plugin development approval process.
Paligo allows us to single source the majority of our end-user content, reuse topics across multiple articles, publish to multiple channels, filter for languages and markets by country, manage content in an intuitive way, and remove all styling concerns from the content creation process so we can focus just on writing the content and managing article images and gifs. Our article styles are handled all through our external CSS, which automatically applies to articles when we publish to Zendesk. This makes our content creation process shorter overall and allows us to reuse content in multiple formats with different styling, without creating the content from scratch each time.
In addition to managing our knowledge base content, we've also created feature-level user guides in PDF to distribute to select users, and PDF guides to send to developer partners as product documentation required for the plugin development approval process.
- Topic reuse - many of our tutorial and how-to articles include procedures with the same first steps. Reuse allows us to create these steps once, including images, and reuse them in as many articles as we need.
- Single sourcing - At any time if the text or images in reused topics need updating, we just update the original topic and the changes reflect in every article that uses that topic.
- Content management - the topic and media management is excellent. we can organize however we need, rename topics and images as needed and move them around within the folder structure without breaking any links to the topics / articles they are used in (each topic and asset has a unique ID number that doesn't change, allow us to rename and move assets to best suit our needs)
- Filtering and variables - we can create a single topic that includes all the information for different markets (in this case, different content for accounts in different countries) and by using filtering and variables when building the content and in the publishing workflow I can publish just the US content to our US help center, the UK content to the UK help center, and the Australian content to the Australia help center, but using manage a single article within Paligo itself.
- Translation and localization workflow - the translation workflow (sending topics to be translated into another language) and localization workflow (publishing the same content in multiple languages) works well within the ZenDesk integration. It uses the ZenDesk localization settings to ensure the proper translation ends up in the correct articlein Zendesk.
- Speed - since it is cloud-based we do sometimes run into speed issues in loading or saving content
- steep learning curve requiring training - the Paligo trainer is great, and their help center is also very good, but for individuals not already well versed in structured authoring it's a bit of an uphill battle to really understand why the UI works the way it does. that said, their support is incredibly helpful and enthusiastic!
- Stats - it would be great to have easier access to data showing which users on my team have created what content and performed what actions within the app or on specific content. This is mostly a manager need as I need to report progress to my manager regularly.