TrustRadius: an HG Insights company

IBM Datacap

Score10 out of 10

10 Reviews and Ratings

What is IBM Datacap?

IBM® Datacap helps users streamline the capture, recognition and classification of business documents and extract important information. Datacap supports multiple-channel capture by processing paper documents on scanners, mobile devices, multi-function peripherals and fax. It uses natural language processing, text analytics and machine learning technologies, to automatically identify, classify and extract content from unstructured or variable documents. The software can reduce labor and paper costs, deliver meaningful information and support faster decision making.

We are confident that IBM Datacap will take us into the future by improving the levels of insights and control on business documents.

Pros

  • It eases data capturing from multiple devices such as scanners, faxes and emails in all formats.
  • AI-infused intelligent processing gives business users opportunities to capture complex and unknown documents from cloud and on-premise repositories.
  • Exporting documents to other applications is just by a one-click.

Cons

  • Even though IBM Datacap has enriched mobility and allows users to capture data with tablets and Smartphones, it tends to be slow and makes the devices to hang, mainly when using smartphones with outdated versions.

Most Important Features

  • Enriched mobility support: IBM Datacap allows business users to use Smartphones and Tablets to capture documents. However, they need to have latest versions in order to make it easy to capture documents.
  • AI Intelligent capture: with availability of machine learning on IBM Datacap, it is easy and effective to capture, classify and extract data from complex and unstructured documents.
  • Data redaction based on user roles:- In regard to requester specifications, IBM Datacap redacts data to make sure it doesn’t offer what the user don’t want; mainly sensitive business data.

Return on Investment

  • We have protected and safeguarded business information by redacting documents to ensure that confidential data doesn’t reach to irrelevant business users or cyber attackers.
  • Business procedures automation has been enhanced by IBM Datacap as part of the Cloud pak, which eases workflow and decision management.
  • Being based on modern modular, IBM Datacap allows us to pay for what we use, thus no losses are encountered.

Alternatives Considered

Atlassian Confluence

Other Software Used

Asana, GoToMeeting, Slack

Automate Complex Document Capture with AI-infused Intelligent Processing on IBM Datacap

Pros

  • Machine learning automates document processing from external applications and sources like scanners.
  • Exporting data with just a click to other content repositories.
  • Redaction of data based on requester role. Therefore, we are able to block irrelevant or sensitive information based on the specification of users.

Cons

  • Availability of a success team that offers free support during and post-implementation ensures that I am free from issues always. Therefore, whenever I need something I just call or email the customer support team.

Most Important Features

  • Smartphone and tablet support: with this enriched mobility, users are able to capture, validate and submit documents from anywhere with smartphones and tablets.
  • Advanced document recognition: this is used in RPA to improve workflow automation by integrating it with Automation Anywhere.
  • User role-based data redaction is another feature that protects sensitive data from landing to wrong recipients.

Return on Investment

  • IBM Datacap has brought a new level of insights that improve business process automation.
  • Document management in one integrated solution reduces operational costs and time by logging only in a single solution.
  • By capturing data in the cloud, we are able to improve data governance.

Alternatives Considered

Ephesoft Transact

Other Software Used

Ephesoft Transact, SAP Analytics Cloud, Oracle Access Management

Ideal scanning solution with IBM Datacap

Pros

  • Ingest documents
  • Text analysis

Cons

  • Sometimes its documentation is poor
  • Creating customized flow [is] not always straight forward
  • Support from IBM could be better and faster

Most Important Features

  • It's able to scan documents in [IBM] Datacap and upload them to file net with minimal steps
  • It has amazing nice bar detection

Return on Investment

  • Accounting checks and balances
  • Also being able to extract data from all content and creating searchable pdfs has been so nice in our business processes

Alternatives Considered

Kofax Capture

Other Software Used

Microsoft IIS, Microsoft Azure, UiPath Process Mining (formerly ProcessGold)

IBM Datacap capturing documents AND hearts?!

Pros

  • Ingest documents
  • Analyse text

Cons

  • Supporting documentation is poor
  • UI is old fashioned

Return on Investment

  • Increased productivity.
  • Better adherence to compliance as all documents are read and understood in the same way.

Alternatives Considered

Kofax Capture

Other Software Used

Microsoft Visual Studio Code, UiPath Enterprise RPA Platform, Microsoft IIS