What is ICR Evolution?
ICR evolution boasts 25-years of experience developing solutions for a worldwide client base, to improve how their end customers experience service within their organization.
The company's main focus is to help clients provide their clients with more agile, simple, efficient and productive relationships when it comes to serving customers.
ICR evolution's inbound and outbound solutions provide functionalities such as intelligent routing of contacts (ACD/ICR), self-service with speech recognition technology (IVR), predictive dialer, CTI, omnichannel communications management, scripting functionalities and workflow design.
The vendor states a user-friendly solution is key to their approach, and have gone for a simple web architecture that is easy to implement and flexible.
A "Community" version of the product is completely free and enables the user to try the application with no commitment and no time limit.
ICR evolution's inbound and outbound solutions provide functionalities such as intelligent routing of contacts (ACD/ICR), self-service with speech recognition technology (IVR), predictive dialer, CTI, omnichannel communications management, scripting functionalities and workflow design.
The vendor states a user-friendly solution is key to their approach, and have gone for a simple web architecture that is easy to implement and flexible.
A "Community" version of the product is completely free and enables the user to try the application with no commitment and no time limit.
Categories & Use Cases
Technical Details
| Deployment Types | On-Premise, SaaS |
|---|---|
| Operating Systems | Windows, Linux |
| Mobile Application | No |
| Supported Countries | Global |
| Supported Languages | English, Spanish, French |
FAQs
What are ICR Evolution's top competitors?
Zendesk Suite, inConcert i6 Omnichannel Suite, and GoContact are common alternatives for ICR Evolution.