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IdeaScale Reviews and Ratings

Rating: 8 out of 10
Score
8 out of 10

Community insights

TrustRadius Insights for IdeaScale are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Simplicity and User-Friendliness: Many users have praised IdeaScale for its simplicity and user-friendliness. They find the platform incredibly easy to use, navigate, and customize to fit their specific needs. The intuitive site design and straightforward onboarding process make it accessible even for non-tech-savvy users.

Exceptional Customer Service: Several reviewers have highlighted the exceptional customer service provided by IdeaScale. Users appreciate the friendly, responsive, and helpful support from the customer service team. The availability of 24/7 IT help is also highly appreciated.

Reliability and Security: Users value the reliability and security of IdeaScale's system. They find it reliable in terms of uptime, with zero downtime reported over extended periods of usage. Additionally, users emphasize the ease of exporting data to Microsoft Excel, which adds value to their business needs.

Reviews

2 Reviews

Awesome tool for innovation challenges - great support to launch efficient challenges

Rating: 9 out of 10

Use Cases and Deployment Scope

IdeaScale is used for challenge driven innovation across the organization. It’s used both internally and externally to help support and drive innovation culture. It is used to target and encourage ideas for innovation and development from Vestas employees and allowing external selected partners/suppliers to participate. IdeaScale is also used for efficient idea selection and processing - and to reduce current administration work for idea submitters, administrators and reviewers.

Pros

  • It's easy to configure and adjust to our process flow.
  • It allows for easy interaction across the organization in a structured way.
  • It's constantly being enhanced and changed according to user feedback.

Cons

  • The reporting platform needs improvement to make it easier to show results directly from the system.
  • It takes time and effort to get traffic in the tool.

Likelihood to Recommend

Ideascale is well suited for open innovation, private campaigns and sharing of knowledge across multiple organizations and boundaries.

HH
Henriette Hultmann
Specialist & Site Manager in Research & Development at Vestas (10,001+ employees)
Vetted Review
IdeaScale
1 year of experience
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I'm an advocate for IdeaScale

Rating: 10 out of 10

Use Cases and Deployment Scope

At SSA, in the Office of Disability Policy, we use IdeaScale to engage directly with our advocacy groups. We hold a quarterly Disability Forum. Prior to the meeting, we open a campaign allowing the public to provide questions and comments to be addressed during the forum. It allows active interaction between our executives and the interest groups.

Pros

  • IdeaScale allows open and quick interaction.
  • Campaign moderation is a breeze.
  • Creation of the campaigns is very simple.

Cons

  • It can be a little threatening to new users.

Likelihood to Recommend

It is best used for employee engagement, team building, etc.

JP
James Preston III
IT Specialist in Information Technology at Social Security Administration (10,001+ employees)
Vetted Review
IdeaScale
3 years of experience
View profile