Inbenta Chatbots

I really like the backend analytics and how customizable the reports are. This assists us in identifying content gaps. We're attempting to create profitable business growth while providing a terrific client experience! Inbenta hosted search is being used to link to a variety of assets, including our website and online communities. For example, we can find community discussion results from our website content in-line in the search results. We're also querying online community chats utilizing the service as a semantic-analytic tool.

I love tools that reduce the number of tickets submitted. That's because it encourages customers to really think about whether they can find their answer. I also like how to test how an article is published before it is published in the behind-the-scenes test area. I like how easy it was to migrate old articles from Zendesk, create new articles, put them on a website.

We are pursuing the Alexa integration and most likely once implemented we will switch our Facebook and WhatsApp chatbots which we are currently running on Marketing Master IO. We have been able to resolve the voice integration to our customer's inquiries, which is amazing. Also, having the native ability to deal with the front and back end in Spanish has been a major game-changer since most of our developers and collaborators only speak Spanish (we only serve the Hispanic market).

In my case, being that I serve a very niche customer base and have had an excellent result with this tool, I would widely tell anyone within my industry and niche to go for it! I can't speak for larger applications but based on my experience with them; I would be confident to recommend it.