Customer Experience at Ease!!
Use Cases and Deployment Scope
It helped our vussi ess in conducting customer experience surveys by generating random surveys at the point of sale. It helped us track various parameters of customer experience such as quality of service and speed of service. It also provides insights in terms of consumer behaviour and helo create better SOP to help bussines.
Pros
- Data Concilations
- Tracking realtime surveys
- Gain consumer insights
Cons
- Difficult to extract old data.
- UI could be improved.
- More filters should be applied to track data
Return on Investment
- Helped us improve product quality by 3%
- Improve speed of service by 13%
- Gain more customer insights with less manpower.
Other Software Used
Redash, Square for Restaurants, Square for Retail, Zoho Expense, Happay, AnyDesk
