Name: Ivy.ai
Rating: 8.9 (3 reviews)
Author: Ivy.ai

Help Desk

Web and Video Conferencing

Customer Support

Automation Testing

Image Recognition

Development

Academic Advising

Education

Business Intelligence (BI)

Collaboration

Contract Management

Supply Chain Management

Enterprise

Accounting

Cash Flow Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

HR Service Delivery

Payroll

Talent Intelligence

Talent Management

Technical Skills Assessment

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Data Integration

Data Mapping

Data Privacy Management

Database Load Balancing

Database Performance Monitoring

Debugging

Edge Computing

Event Monitoring

Fraud Detection

Governance, Risk & Compliance

IT Asset Disposal

Integration Platform as a Service (iPaaS)

Internet Security

Managed Hosting

Master Data Management (MDM)

Network Diagnostics

Network Performance Monitoring

Secret Managers

Security Analytics

Storage Management

Tape Storage

Unified Endpoint Management (UEM)

Virtual Private Cloud (VPC)

WAN Optimization

Wireless LAN

Wireless WAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audience Intelligence

Community

Computer-Assisted Translation

Content Management

Digital Rewards

Email Marketing

Marketing Analytics

Marketing Automation

Predictive Analytics

Social Media Analytics

Social Media Management

Survey & Forms Building

Video Collaboration

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Consulting

Sales

Microsegmentation

Security

Animation

Chargeback Management

Chiropractic

Construction Management

Tax Practice Management

Vertical-Specific

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### AI Chatbot Features
Users have highlighted the convenience of Ivy.ai's ai chatbot features in providing quick responses and automating interactions. While some users appreciate the time-saving benefits and the ability to handle common queries efficiently, others have expressed concerns about the complexity of setting up the bot and the need for coding knowledge to customize certain features. Despite mixed opinions, Ivy.ai's ai chatbot features seem to offer a valuable tool for streamlining user interactions and providing timely assistance.

### Communication and Interaction
Users consistently highlight Ivy.ai's communication and interaction capabilities as a standout feature of the platform. The ability to update and edit questions and answers, along with the AI's capacity to scan URLs for relevant information, has been particularly well-received. Additionally, the ease of connecting with students and the efficiency of addressing their inquiries have been commended. Ivy.ai's emphasis on enhancing communication channels through its chatbot functionality has undoubtedly resonated positively with its users.

### Student Engagement Tools
Users consistently praise Ivy.ai's ability to connect with students and provide exceptional support beyond traditional business hours. The sentiment regarding Ivy.ai's student engagement tools is predominantly positive, with users highlighting the convenience and effectiveness of the platform in catering to the needs of university students. The tool's capacity to offer off-hour support and streamline communication processes has been particularly well-received, enabling swift responses to student inquiries and enhancing overall service delivery. Additionally, during the challenging circumstances of the pandemic, Ivy.ai's student engagement tools proved invaluable in maintaining contact with students and ensuring continuity in service provision.

### Help Desk and Support Services
Users consistently praise Ivy.ai's chatbot for its ability to provide quick responses and support, especially during off-hours and when team members are unavailable. While some users appreciate the convenience of having their questions answered promptly, others have expressed concerns about limitations and receiving responses indicating certain features are not available. Despite these mixed opinions, the general consensus is that Ivy.ai's help desk and support services play a significant role in enhancing user experience and providing valuable assistance to users, particularly in situations where immediate support is required.

Users of Ivy.ai's ai Chatbot have experienced several key use cases and have found the product to be instrumental in solving various business problems. One prominent use case is the consolidation of commonly asked Help Desk questions and answers into one easily accessible place. This has not only provided students with 24/7 access to answers on the website but also enabled them to connect with a live agent during office hours for immediate support. As a result, the ai Chatbot has significantly improved the student experience by providing quick assistance and streamlined processes.

During the pandemic, the ability to quickly launch live chat was a lifesaver for many offices. It allowed them to maintain contact with students and ensure service continuity despite challenging circumstances. Additionally, by utilizing the ai Chatbot, users have been able to enhance their off-hour support to students, ensuring that their questions are answered at any time without relying solely on after-hours phone service. This has not only improved efficiency but also helped reduce associated costs.

The ai Chatbot's effectiveness lies in its ability to recognize and update specific answers with proper links or within chat messages. This feature has proven incredibly successful in providing accurate information to students and alleviating the need for constant back-and-forth emails. Overall, through its user-friendly interface and comprehensive features, Ivy.ai's ai Chatbot has become an invaluable solution for universities, addressing various business problems while enhancing the overall student experience.

Ivy is an artificially intelligent self-service chatbot for higher education from Ivy.ai in Durham.

Boasting users among more than 650 colleges and universities worldwide, GoReact, from Speakworks headquartered in Orem, is software for video-based skill assessment with interactive tools for collaborative learning and personalized feedback. GoReact aims to help all learners demonstrate skill competency with greater human connection and increased engagement.

Education Pricing

Volume-Based Pricing

Professional Pricing

GoReact

3 Month

12 Months - Unlimited Languages

Lifetime - Unlimited Languages

Lifetime Plus - Unlimited Languages, Includes 12 Months of Unlimited Group Coaching

Ivy.ai

Higher Education

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What is Ivy.ai?