Reviews (1-25 of 65)
- We can text between staff members quickly and easily.
- Jabber is integrated into our phone systems so we can simply click a staff member's name and click the green button and call them without even knowing their actual number.
- We use it for screen presenting and sharing. Great for showing application progress in large meetings. Developers have used it in code reviews.
- It would be nice for the conference calling feature to be easier to implement. Jabber does it, but it is rather hard to implement.
- It would be helpful if Jabber auto detected usb headsets instead of having to configure it to use external headsets.
- It would help if Jabber would not shrink our development screens smaller every time we scroll inside of our dev environments. It is actually annoying for the other guy watching the presentation.
- I find it well suited for live chatting between colleagues.
- It is well suited for screen presenting between developers for code reviews, showing the progress of work, etc.
- It is well suited for screen presenting between Business Analyst and clients for updating the clients on work progress.
- It is well suited for presenting in conference rooms for showing clients work progress or showing power points.
- Conference calling - It provides the functionality, but it is cumbersome to implement.
- Screen presenting/sharing. It provides the functionality, but the screen shrinks in size when you scroll inside the development area.
- IM type chat sessions with coworkers
- Mobile App allows for answering phone calls that come to desk phone regardless of location
- Provide Presence information regarding coworker's status and availability
- Video Calling
- Calendar integration, not all meetings seem to sync
- The navigation and customization of the app are great. There are a lot of settings you can personalize, and the navigation is very intuitive.
- It provides an excellent solution for me, enabling me to call like I'm on campus, using either my computer or phone.
- I think it has more to do with our network configuration, but I've often had "Cannot communicate with server" errors, especially on my computer.
- Instant messaging is included which, while a cool feature, isn't one that I use at all, so I wish it could be completely disabled and turned off, since the features can sort of get in the way of basic phone functions.
- Chats are saved so you are able to go back to see what was discussed if you ever need a chat session for reference.
- As soon as you send a chat the other person receives it if they are online. At times it is more convenient than email!
- I like how all calls can be seen through Jabber. It's easy to call someone from Jabber and listen to voice mails.
- I would like a way to archive or delete chat sessions.
- A video chat feature would be beneficial.
- Setting up groups is nice, but it would be great to set up different channels to collaborate on team projects.
- Excellent softphone solution, using a bluetooth headset, allows unparalleled mobility.
- Chat between colleagues even while on a call.
- Integration with call centers and third parties to have online information with the possibility of making video calls.
- It does not allow chat contacts with other companies, only with internal users.
- It does not keep a chat history with other people.
- It would be ideal to be able to download the chat and save it in a text file.
- Allows the ability to organize departments into groups.
- Allows another platform for checking meetings and calendar issues.
- Works really well in instant messaging by updating the status of others.
- Would like to see it integrated more with active directory, so groups could be built automatically.
- It's really simple to use. I like that it's very uncomplicated and does what it is supposed to do without getting in your way.
- Screen sharing and video/audio communication works really smoothly.
- It integrates well with my Microsoft Office. It doesn't sound that big of a deal but it's really nice being able to pull it up while you are working without switching to a different window.
- It also works really well on mobile. I have it installed on my iPhone and iPad and it works just as well across those two as it does on my PC.
- Having access to chat history is really nice too. You can refer back to conversations very easily.
- While having chat history is great, I would have liked to be able to delete it when needed. Maybe it exists but I couldn't find that option.
- I also couldn't send screenshots to offline people or in groups. I haven't tried it recently though so its possible they patched it.
- Intra-company chat. It is a very competent chat client with many added features like file sharing, screen sharing, status and location updates , and emoji.
- Telephony integration for VoIP calling (including video calling with a webcam) and voicemail access.
- Integration with WebEx to review meeting calendar and launch meetings from Jabber window.
- The mobile app could use some optimization for both iOS and Android. It is a bit of a battery hog, but it does function well.
- File sharing is not as seamless as it could be. Sometimes file transfers fail or timeout before completing.
- Telephony connections outside of organization network. Occasionally the connection with our IP telephony system will disconnect when on an external network if you do not have a VPN connection.
- quick conversations
- can tell when people are available or if they are on a call, away, or in a meeting.
- can add participants to conversations
- can add attachments to conversations
- wish you were able to save conversations
- would be nice to be able to delete conversations rather than reset all conversations
- wish there were more emoticons
- Jabber is fast and we can create groups with multiple people and chat with them at same time.
- We also have a status indicator, so we can "use do not disturb" if we are busy with something
- We can send smileys, screenshots, and share our screen with others
- Sometimes it shows Jabber is not not responding and leaves us hanging for some time.
- Need to add more smileys.
- Should show status with contact name in contact list.
- Can show the status of the use. You can see if your colleagues are "busy," "in a meeting," "do not disturb," "presenting," or "away". This helps to know when and how to contact them.
- Much faster than sending emails. You can receive the answer and ask for further details instantly, without waiting for a reply.
- You can call them using your computer, which is sooooo convenient when you do home office and also saves cost for the company (smaller phone bill).
- Sometimes the internal phone from your laptop and your headset are recording at the same time. So you might hear some echo.
- If you do home office and forget to use Vpn to get in the internal network, the certificate from Jabber is somehow invalidated, and then you have to ask IT Support to renew your certificate so that you can make phone calls via your computer again. This takes a few hours.
- There is no chat history. sometimes it is a good thing, but when you write important things on Jabber (confirmation/agreements) and then you log off, you can never find then again.
- Fast and easy chat function.
- The status will change to away if you have a meeting.
- Syncs with the phone systems.
- All chats get saved into an outlook folder that you can refer to. I wish they stayed in the interface instead of clearing every day.
- The interface looks slightly dated.
- I wish you could pin notifications - Co-workers tend to miss these if they don't see the original notification.
To this point our user community that has already been given access to the platform is very satisfied with the capability to communicate with the tool. Many users have commented to us that they wish we had provided this capability quite some time ago. Many users were aware that the product existed based on past experience with another employer or just as a matter of having researched the available tools for collaboration that are currently popular.
- The Cisco Jabber client allows a user the flexibility of location while still being available to anyone for collaboration and communication. No longer tethered to a desk to take calls. This is a huge benefit in my mind
- Cisco Jabber also provides presence and availability status without even needing to actually call or send a message to someone to determine availability. This saves a ton of time from wasted effort trying to find someone and learn if they are available to collaborate.
- When configured correctly Cisco Jabber can also be integrated with some calendaring systems to automatically update the status of a user.
- There is some brand confusion that exists between Cisco communication products. This is more relevant to the support personnel and engineers that would be making decisions to implement the product. Cisco has their Spark/WebEx platform that provides collaboration/communication functionality and more to the end users. Cisco has stated at some conferences that I attended that they are committed to maintaining and developing the Cisco Jabber platform still so that is very promising since the product serves different needs.
- Cisco Jabber is a little complex to implement properly in your environment. The larger the communication cluster the more complicated it can become. There are also some additional features like persistent chat that require extra resources like a standalone database for persistent chat.
- Ease of use - doesn't have a huge learning curve, doesn't require a lot of user training
- Connects via multiple platforms - Android, iOS, Windows
- Feature Rich - Allows you to do screen sharing, video conferencing
- File transfers need improvement - File transfers can take some time and it often fails before completing.
- Better iOS integration - occasionally the iOS app will go idle and cause missed calls.
- Add Additional Line - I would like to be able to show all of a user's extensions on the client. This would be super helpful with admin-assistants
- Jabber is a multifaceted program that offers an easy-to-use messaging tool for the internal communication of organizations.
- The video call or conference tool provides the possibility for organizations to host quality remote meetings.
- Jabber needs to improve their interface to be competitive with other internationally recognized programs.
- The image quality and layout of video conferences should improve, because currently it offers a non-innovative view.
- I think they should replace the interface symbols with other, more innovative and creative ones, so that the product offers a more "technified" image.
- Easy to instant chat
- Intuitive platform
- Connects multiple people on one platform
- Does not allow immediate document sharing
- Its emoticons are extremely outdated
- No way to emphasize words with bold or italics
- If individuals work for your company, their name and title is shown, as well as recent transactions you've had with them. In a dynamic environment such as the one I was employed, it was very organized and beneficial.
- A strength of Jabber would be the integration involving alternate services a business might provide. It lets coworkers know if you are presenting a PowerPoint slide show by flashing "In Presentation Mode" which lets colleagues know not to message you at that time.
- Everything works pretty smoothly and without a hitch. Another strength of Jabber is that it's been around long to enough to have many of the bugs and kinks worked out.
- I'd kind of like to see Jabber become fully cloud-based. When I utilized the program, it was mainly a separate item on our system. While this wasn't necessarily a setback, it mainly had an overall aesthetic of a more dated technology.
- The Jabber app doesn't store credentials for logging in when I sign on. Basically every time I would re-open the app I would have to re-type my log-in info. It made me a little more hesitant to use the app on the road.
- I would also have liked to see file transfer somehow be sped-up. Transferring of files is pretty simple to locate on Jabber, but the wait time is a bit of a drag and sometimes it even fails. Some improvement could be made in this regard.
Jabber has made it very easy to call contacts and chat/ message at the same time within the interface.
- Partitioned chat - Jabber chat groups can be company wide or limited to individuals, teams, projects, and departments
- Rapid file and document exchange without having to resort to email or external file-sharing tools
- Active chat logging - All chats are logged for auditing purposes
- Status updates - Agents always know who is available to assist them. Managers / supervisors:always know the status of their entire team as well as what activities they are engaged in
- Consumes lots of physical memory while running.
- You can't change the group admins
- When you click on any number in the chat log sometimes it starts making a call to that number
- It always reaming in sync with your other software, like with mail and showing the availability of the person (are they available , away, or in meeting.) We can also customise the status features as per our needs.
- We can easily share images and external links with it, and we can also use the inbuilt emojis to show reactions. We can create a group and have one or many communications
- It has a great user friendly platform that makes it easy to use and requires a little training.
- We can use alert features to for people whom we need to contact, which will let us know when they are available. We can also check the other personal details like extension number, email ID, full name, etc.
- We cannot share images when we our in group chat. We also cannot save the images directly from chat, so we either need to save the chat or take a screenshot of the screenshot again
- Sometimes screen sharing does not work well. We might send the request to other person for screen sharing , and the other person will not get the request if he is away, and when he unlocks his system he will get the black screen in place of a screen sharing request.
- It's sometimes difficult to add new users, like when we need to add that in XML and do further steps.
- Streamlined our ability to easily do video conference calls.
- More well rounded IP phone replacement.
- The UI is pretty clean but it could make some commonly used functions easier.
- There should be a phone tab where you could just use a regular dial pad
- Voice-mail could have a top bar with commonly used functions like delete or replay from the beginning.
- Easy to use design, very common-sense oriented and user-friendly, just click the person's name, type your message and hit send!
- You can attach files to a message, so if you need fo reference something in your conversation you dont have to send a separate e-mail. Makes it much less confusing to manage tasks
- Connects to your Microsoft office calendar/desk phone to show if you are available, away or signed off in real-time and without having to manually set an away status.
- Can easily change the size, and font of your text and can add emojis to make your conversation more fun and casual.
- I would like to have the ability to archive and save particular conversations. It only saves your chat history for a week or two but there is no option to save parts of the conversation or import to your email. You would need to copy and paste but of course, you can’t do that after the fact if its already gone.
- I would like to be able to personalize or customize the interface a little bit more. As of now, there is one design, one color, one set “away” or “busy” status and no way to change the color or look of the jabber home box or chat boxes.
- The “phone call” function is not particularly easy to use. I still haven't been able to figure out how to connect my phone to my jabber so that I can “call” people via jabber or so that they can see if I am currently on a phone call already, which I think is an extremely useful function- if only I could figure out how to use it!
- My favorite use of Jabber is for making and receiving phone calls from my PC. For outgoing calls I can search through the corporate database of employees to select my recipient and call right from my computer. All incoming calls ring both on my desk phone and on my PC, allowing me to receive a call using my headset and microphone even when I'm working remotely.
- Jabber provides a unified platform for sending instant messages to any employee within our organization.
- Jabber displays the availability of each employee. The fact that it syncs up with our company calendars makes this feature useful for determining if an employee is currently in a meeting.
- I've attempted to use Jabber's screen sharing feature in the past with mixed results. The connection seems finicky at best, often lagging or disconnecting during the process. This could of course be attributed to our company's network infrastructure but I've not had many connectivity problems otherwise.
- Some versions of Jabber display "toast" messages every time a user comes online. This is rather annoying and although they provided a mechanism for silencing these toasts, its on a per-user basis and it is not intuitively obvious how to silence them.
Jabber Scorecard Summary
Feature Scorecard Summary
Cisco Jabber is a communication platform that is available as a browser-based and mobile app solution. It allows users to collaborate across channels such as instant messaging, voice, VoIP, and video telephony. Features include voice and video calling, call recording, and broadcast messaging.
Instant message and presence
Real-time presence information and instant messaging. Users can view the availability of contacts within and outside of their organization.
Business voice and video
Soft-phone features, including HD voice and video, plus desktop sharing.
Access to all of Cisco Jabber’s features while mobile, including video conferencing.
Communicate from Microsoft Office
Access Cisco Jabber directly from Microsoft Office applications. Click to initiate chat, voice or video calls, or multiparty conferences.
Jabber Technical Details