TrustRadius Insights for JitBit Help Desk are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Quick and Easy-to-Run Solution: Reviewers have consistently mentioned that Jitbit is a quick and easy-to-run help desk/ticketing solution. Many users have expressed their satisfaction with the ease of installation, backup, migration, and updates. This has allowed them to quickly get started with Jitbit without any complications or delays.
User-Friendly Interface: Users appreciate the workflow and user-friendly layout of Jitbit. They find the interface to be fantastic, comparing it to a system that has all the strengths of Zendesk without any weaknesses. The plain and simple design of the interface allows for easy navigation and makes tasks easier to accomplish. Additionally, many reviewers have noted that minimal employee training is required due to its intuitive nature.
Responsive Customer Support: Reviewers are impressed with the responsiveness of Jitbit's customer support team. They mention that their suggestions often turn into new features in future updates. This level of engagement from the support team has been highly valued by users who feel heard and supported throughout their experience with Jitbit.
We use JitBit Help Desk with all end users to receive and handle IT helpdesk tickets. We are also starting to expand use of the product to other groups such as the finance department. We have several thousand end users who use the product when contacting our helpdesk for assistance in evereday problems.
Pros
Communication with end users
Efficient UI for heldesk personnel
Integration options with other products
Cons
Reporting functionalities could be better
Improvements to user management
Expansion to AI functionalities
Likelihood to Recommend
Product is well suited for basic email and phone communication with end users IT-problems. Product is reasonably priced compared to more popular alternatives. As it is less popular, there is more limited support for the product from third party partners. I would recommend the product for smaller and less complex IT environments.
VU
Verified User
Administrator in Information Technology (201-500 employees)
JitBit HelpDesk is used across the whole district from technology to custodial and maintenance. It handles all critical and non-critical requests for the school district. Users can submit requests to specific categories and they are routed to the appropriate end support personnel.
Pros
Flexibility.
Customizability.
Effective communication.
Historical tracking of issues and requests.
Reporting.
Cons
Better feature request timing.
Email notification filtering.
Automation of integrations.
Likelihood to Recommend
It is suited for any business looking for an easy to use help desk system. Its affordability makes it a perfect solution for small to large companies. It is super flexible and easy to use.
We use JitBit HelpDesk for our internal corporate IT Help Desk ticketing and problem tracking system. We also use it for our knowledge base to keep track of resolved issues and to document standard practices. It's easy for users to create a new ticket by simply sending an email to our internal group. JitBit is easy to install and to maintain. Our small team is stretched on available time so a software package that is essentially trouble-free fulfills our basic need to be efficient and agile. Being easy for users was our primary goal in selecting JitBit HelpDesk. Tech people can manage to use even the clunkiest of software but end users will circumvent the system if it's too cumbersome to use. JitBit fits very well into our culture.
Pros
JitBit HelpDesk is very easy to use for end users. They send an email with a standard subject and details to our internal mailbox and voila, we have a new ticket that's trackable and manageable.
Once you've selected your server of choice, a VM for example, JitBit might take an hour to install and customize for deployment. You'll need a little time to test but the setup and readiness are very fast and easy.
JitBit's easy-to-use interface is clean and uncluttered.
It integrates very well into an AD-centric network.
Cons
JitBit HelpDesk is not free. There is no free version. It would be nice if they had a free, limited version that would allow 100 tickets to get used to it before buying as it is pretty expensive, even for the lowest end implementation.
I wish it were easy to integrate forms into. I've seen numerous questions around the Net about integrating Google Forms or creating forms.
There is a strong push from JitBit to use the cloud version but some companies really have to use an on-premise solution.
Likelihood to Recommend
If your budget is really tight, then JitBit is not for you. It's kind of pricey. That said, JitBit HelpDesk is very robust--we've never had one second of downtime in my two years of using it. It depends on what's important to you. If you need rock-solid Help Desk and stellar, trouble-free performance, then JitBit it. If not, there are alternatives that are much less expensive. The cloud version might be less expensive for companies that don't need an on-premise solution.
JitBit is a fantastic tool for small teams. I would say that JitBit is like if you combined Help Scout, Zendesk, and SalesForce in the best ways. JitBit is fantastic about creating detailed histories between teams, especially if your sales team is offering some level of support. We have experimented with different combinations of team structures with JitBit, but when we were at about 80 team members, JitBit was fantastic for keeping everyone on the same page.
Getting started was easy too. Lots of flexibility and integrations to offer.
Pros
Fantastic ticketing system to keep track of old conversations from clients.
Fantastic analytics and metric tracking.
Fantastic for sharing relationships with a customer. Generally, this would be a salesperson sharing an onboarding with a support person, but I think you could get creative with it. JitBit is very flexible.
Super easy to learn and use. If you can use your email, you can use JitBit.
Cons
I know there were some social media integrations that were not available back in the day. But they may have been added. I also never understood why they would be necessary. I'm mostly playing devil's advocate.
It's really hard to think of gripes, but I know there was some low level functions that seemed cluncky at times. Their support team is always taking product ideas though, so I suggest reaching out if you are having issues.
The larger our team got, we found that certain employees took on less work, and they hid it by hopping on other people's tickets and using tags to their advantage. I don't think this is JitBit's fault, but it led to a system restructure with time for our team.
Likelihood to Recommend
Helps to create a continuous conversation between our team and the user. It was clean and easy to understand, training was less than a day for most newbies. Your Devs, Sales, Marketing Support, Management can all use one hub to talk to your users and gather feedback. Helped us expand our teams and realize what directions we needed to expand in. Support supports, Sales sells, Marketing markets... It's like a beautiful dance!
It's hard to say that JitBit is right for you, but I can't imagine the industry that JitBit wouldn't work in. You put it in front of an employee, and they know what to do next.
