Item: JitBit Help Desk
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

JitBit is a fantastic tool for small teams. I would say that JitBit is like if you combined Help Scout, Zendesk, and SalesForce in the best ways. JitBit is fantastic about creating detailed histories between teams, especially if your sales team is offering some level of support. We have experimented with different combinations of team structures with JitBit, but when we were at about 80 team members, JitBit was fantastic for keeping everyone on the same page.

Getting started was easy too. Lots of flexibility and integrations to offer.

Pros and Cons

Fantastic ticketing system to keep track of old conversations from clients.
Fantastic analytics and metric tracking.
Fantastic for sharing relationships with a customer. Generally, this would be a salesperson sharing an onboarding with a support person, but I think you could get creative with it. JitBit is very flexible.
Super easy to learn and use. If you can use your email, you can use JitBit.

I know there were some social media integrations that were not available back in the day. But they may have been added. I also never understood why they would be necessary. I'm mostly playing devil's advocate.
It's really hard to think of gripes, but I know there was some low level functions that seemed cluncky at times. Their support team is always taking product ideas though, so I suggest reaching out if you are having issues.
The larger our team got, we found that certain employees took on less work, and they hid it by hopping on other people's tickets and using tags to their advantage. I don't think this is JitBit's fault, but it led to a system restructure with time for our team.

Return on Investment

Allowed us to blow up the amount of employees we had in our company.
Created accountability between teams, which reduced bickering and finger pointing.
Brought light to blind spots in work flow.
Every, EVERY, hand off is fast, clear and understood between employees... It's great.

Alternatives Considered

Help Scout, Intercom, Totango and Zendesk

JitBit is great. The price is great. The support is great. You can feel that it's growing in the right direction.

JitBit is one of those tools that I mention in converstaion. There's lots of systems that I hate talking about because you just think of the headaches, regret, and unfinished work waiting for you on Monday... Not JitBit. Love their brand. Love their Product. Love their team.

Keep it up guys!

Other Software Used

Freshdesk, Front, Namely

Likelihood to Recommend

Helps to create a continuous conversation between our team and the user. It was clean and easy to understand, training was less than a day for most newbies. Your Devs, Sales, Marketing Support, Management can all use one hub to talk to your users and gather feedback. Helped us expand our teams and realize what directions we needed to expand in. Support supports, Sales sells, Marketing markets... It's like a beautiful dance!

It's hard to say that JitBit is right for you, but I can't imagine the industry that JitBit wouldn't work in. You put it in front of an employee, and they know what to do next.

Fantastic for teams that are going places.

Overall Satisfaction with JitBit Help Desk