JitBit HelpDesk - Flexible and Easy to Use
May 26, 2021

JitBit HelpDesk - Flexible and Easy to Use

Curtis Ness | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with JitBit Help Desk

JitBit HelpDesk is used across the whole district from technology to custodial and maintenance. It handles all critical and non-critical requests for the school district. Users can submit requests to specific categories and they are routed to the appropriate end support personnel.
  • Flexibility.
  • Customizability.
  • Effective communication.
  • Historical tracking of issues and requests.
  • Reporting.
  • Better feature request timing.
  • Email notification filtering.
  • Automation of integrations.
  • Improved efficiency.
  • Improved communication.
  • Improved tracking of issues and requests.
JitBit just had the feature set at the cost point we were willing to spend. Nothing against the other products, but this one just fit our model better.

Do you think JitBit Help Desk delivers good value for the price?

Yes

Are you happy with JitBit Help Desk's feature set?

Yes

Did JitBit Help Desk live up to sales and marketing promises?

Yes

Did implementation of JitBit Help Desk go as expected?

Yes

Would you buy JitBit Help Desk again?

Yes

It is suited for any business looking for an easy to use help desk system. Its affordability makes it a perfect solution for small to large companies. It is super flexible and easy to use.

JitBit Help Desk Feature Ratings

Organize and prioritize service tickets
10
Subscription-based notifications
10
ITSM collaboration and documentation
Not Rated
Ticket creation and submission
10
Ticket response
10
Internal knowledge base
8
Customer portal
Not Rated
Email support
Not Rated
Help Desk CRM integration
Not Rated