Item: JitBit Help Desk
Rating: 10
Author: Curtis Ness

Overall Satisfaction with JitBit Help Desk

Use Cases and Deployment Scope

JitBit HelpDesk is used across the whole district from technology to custodial and maintenance. It handles all critical and non-critical requests for the school district. Users can submit requests to specific categories and they are routed to the appropriate end support personnel.

Pros and Cons

Pros

Flexibility.
Customizability.
Effective communication.
Historical tracking of issues and requests.
Reporting.

Cons

Better feature request timing.
Email notification filtering.
Automation of integrations.

Return on Investment

Improved efficiency.
Improved communication.
Improved tracking of issues and requests.

Alternatives Considered

JitBit just had the feature set at the cost point we were willing to spend. Nothing against the other products, but this one just fit our model better.

Key Insights

Do you think JitBit Help Desk delivers good value for the price?

Yes

Are you happy with JitBit Help Desk's feature set?

Yes

Did JitBit Help Desk live up to sales and marketing promises?

Yes

Did implementation of JitBit Help Desk go as expected?

Yes

Would you buy JitBit Help Desk again?

Yes

Likelihood to Recommend

It is suited for any business looking for an easy to use help desk system. Its affordability makes it a perfect solution for small to large companies. It is super flexible and easy to use.

JitBit Help Desk Feature Ratings

Comments

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JitBit HelpDesk - Flexible and Easy to Use