KACE SMA (My Thoughts)
Rating: 7 out of 10
IncentivizedUse Cases and Deployment Scope
We use KACE Asset Management Appliance SMA to manage our endpoints via the inventory module, patch management option and lastly the ticket system aspect. This has saved us from having to buy separate products for each of these needs/wants.
Pros
- Inventory management with the agent
- patching of certain manufactures to go along with windows patching
- able to access the appliance from anywhere (we put our device outside the firewall)
- Ticket system function has a lot of features
Cons
- The UI is clunky and could use a redesign
- Support is good but sometimes it's hard to get someone right away or a response in a timely manner
- expand some support beyond dell and others to include something like Microsoft Surfaces, etc.
- KB articles need a refresh, there are a lot of older things out there that don't apply anymore.
Likelihood to Recommend
Well suited: windows environment, support contracts, budget allows for support & professional services. An environment that runs dells, hp, lenovos.
Less appropriate: budget constraints, non-windows environments, if you're not running a virtual environment (if you want to your own appliance), if you don't have the time to learn the system,
Vetted Review
4 years of experience